M-Tech Systems Ltd’s Post

Yes, we care for your sleep... At Apoyar , we’ve got your back around the clock, so you can rest easy. Here's how we make sure your business runs smoothly 24/7: 🔹 Monitoring – We keep an eye on your systems day and night, ensuring every component functions flawlessly. 🔹 Alerting – Any issue that pops up? You’ll know immediately. We send real-time alerts, so you’re always in the loop. 🔹 Minor Issue Resolution – Small glitches? We handle them on the spot, keeping your e-commerce running without a hitch. Your peace of mind is our mission. Let us do the heavy lifting while you focus on what matters most. Want to know more? Let's connect: https://lnkd.in/ej6gDu9c #EcommerceSupport #24x7Service #ITSupport #PeaceOfMind

Stay Ahead with the Latest IT Service Desk Trends! Check out Wanstor’s insightful report on the future of IT service desks. Essential reading for staying updated! Download Here https://lnkd.in/e65EgENA #wanstor #itservicedesk #insightfulreport #2024

The year-end rush is coming. Are you ready? October is Here! Get Ahead of the Year-End Surge! With the holiday season and year-end fast approaching, businesses face increased workloads, tighter deadlines, and the need to maintain service excellence. Our Virtual Assistants can help you stay agile and efficient during this critical time. Our VAs Can Support You By: Scaling Operations: Add flexible support to manage increased workloads without long-term commitments, allowing you to respond quickly to business demands. Customer Service Support: Keep response times fast and customer satisfaction high, even during peak periods. Operational Efficiency: Let our VAs handle the daily grind—data management, order processing, and scheduling—so your team can focus on critical tasks. Prepare your business now and avoid the end-of-year scramble. Let's ensure you meet your goals with confidence. Ready to optimize your operations for the year-end? Book a no-obligation consultation: https://hubs.la/Q02SmK0T0 #YearEndPlanning #BusinessSupport #OperationsExcellence #WeAreWorking

💡 𝘛𝘩𝘪𝘯𝘬𝘪𝘯𝘨 𝘰𝘧 𝘨𝘰𝘪𝘯𝘨 𝘢𝘭𝘭-𝘪𝘯 𝘰𝘯 𝘴𝘦𝘭𝘧-𝘤𝘩𝘦𝘤𝘬𝘰𝘶𝘵? It might seem like the perfect solution, but poor implementation could create more frustration than savings. Remember, balancing between manned checkouts and self-service is key to keeping your customers happy. Don’t rush it—plan smartly for the best results! #RetailStrategy #CustomerFirst #SelfCheckout

Up-time isn't a very good measure of #availability. It doesn't tell us about the scale of the customer or business impact, and it doesn't cater for partial outages. Although advanced techniques like windowed user up-time are the gold standard, error rate is a good step in the right direction. It's simple to define and measure, and gives you more insight than up-time. However, I still see "up-time" as the default way most people measure and discuss availability.

Day 2 FRESH DESK:- This helps you analyze the ticket flow and derive insights to stay organized. Using ticket volume trends, you can check the number of received, resolved, and unresolved tickets over any time period. That is, it helps your team keep track of and process the tickets more effectively, saving a lot of time and reducing the amount of repetitive work. It also helps your customers practice a more efficient self-service via the support route they find most convenient and redirects them to the most appropriate agents when they need live help. #Day2 #freshdeskasatool #30Dayslearningchallenge #Customersupport #digitalwitch

The clock is ticking, and your customers feel it too. Drive a sense of urgency and remind them that now is the time to secure the best deals, meet deadlines, or prepare for the holidays. Focus on clear, timely solutions and create reasons to act today. Drive a sense of urgency around why it’s imperative to do business TODAY. Let’s make it happen. #conqueryourday

Customer service is full of distractions. Notifications. Bells. Dings. Boops. Whoops. Screen pops. Sound drops. And people. Nonstop people. If you feel like distractions are driving you nuts, it's because they are. All those distractions are wearing you out and making it hard to concentrate on serving the customer in front of you. A hack to overcome the distraction: Take control of your environment. Silence the madness by muting non-essential notifications. Close those distracting browser tabs. Let your colleagues know you need focused time – a simple "do not disturb" sign can work wonders. By creating a calmer workspace, you'll be amazed at how much easier it is to concentrate on the customer's needs. You'll deliver better service, feel less stressed, and maybe even rediscover that elusive customer service zen. Let me know your thoughts in the comments! #CustomerService #ProductivityHacks #FocusOnCustomer #CustomerExperience #DistractionFree #WorkEnvironment

Customer service is full of distractions. Notifications. Bells. Dings. Boops. Whoops. Screen pops. Sound drops. And people. Nonstop people. If you feel like distractions are driving you nuts, it's because they are. All those distractions are wearing you out and making it hard to concentrate on serving the customer in front of you. A hack to overcome the distraction: Take control of your environment. Silence the madness by muting non-essential notifications. Close those distracting browser tabs. Let your colleagues know you need focused time – a simple "do not disturb" sign can work wonders. By creating a calmer workspace, you'll be amazed at how much easier it is to concentrate on the customer's needs. You'll deliver better service, feel less stressed, and maybe even rediscover that elusive customer service zen. Let me know your thoughts in the comments! #CustomerService #ProductivityHacks #FocusOnCustomer #CustomerExperience #DistractionFree #WorkEnvironment

Sharing devices is common in the Frontline space. We have made significant investments in setting up and using shared devices while keeping org costs down! Aaron's blog below is a great place to get started! And if your organization needs help from us please don't hesitate to reach out. #Frontline #MicrosoftTeams #Devices #SharedDevices