Human Capital Management I HSE Management l Leadership Management I Business Analysis l NEBOSH
Build These 4 Conversational Skills for a Coaching Culture 1. Listen to understand. When supervisors listen to colleagues, they should be aware of their own agenda. Instead of trying to promote that agenda, listening to understand involves listening with an open mind for facts, feelings, and values. 2. Ask powerful questions. As 2 people delve into a conversation, they can uncover new insights by making inquiries that stretch the other person’s thinking. Encourage “coaches” to begin their questions with “what” or “how” to tap into feelings and values that encourage reflection. 3. Strike a balance between challenge and support. Listening to understand doesn’t mean listening to agree. Supervisors can show their support by restating the facts and values they hear. When 2 people have a shared trust built on psychological safety, they are able to ask tough, challenging questions that uncover unexamined assumptions. 4. End your conversation with clear next steps. Supervisors can establish a sense of accountability by agreeing to next steps. That can be as easy as committing to one small action item that moves the issue forward and demonstrates that the supervisor values the facts and emotions shared by the individual being coached. #coaching #icf #ccl
These 4 conversational skills can help build a coaching culture: https://bit.ly/3SeTV3C
