New Post: Concierges - https://lnkd.in/euUis9Yn of the Occupation:Concierges are hospitality professionals who serve as the face of luxury hotels, resorts, condominiums, and apartment complexes. They excel in providing personalized services and assistance to guests and residents, ensuring a memorable and seamless experience during their stay or residence. Sample of Reported Job Titles: Occupation-Specific Information: Tasks: Technology Software: Tools Used:…
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New Post: Concierges - https://lnkd.in/ebp7ugEv of the Occupation:Concierges are hospitality professionals who serve as the face of luxury hotels, resorts, condominiums, and apartment complexes. They excel in providing personalized services and assistance to guests and residents, ensuring a memorable and seamless experience during their stay or residence. Sample of Reported Job Titles: Occupation-Specific Information: Tasks: Technology Software: Tools Used:…
Concierges
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Escorting the guest" in hotels is the process by which hotel staff (such as receptionists, concierges, or bellboy) escort guests to their rooms or other areas of the hotel. It is a part of guest services that aims to give a positive first impression and ensure guest comfort and satisfaction. #hotelier #excellenceservice #hospitality #keeplearning
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The Ideal #Hotel #Receptionist A top-tier hotel receptionist is a blend of professionalism, empathy, and problem-solving skills. They are the face of the hotel and play a pivotal role in guest satisfaction. Here are some key qualities: Passion for #Hospitality * Genuine care for #guests: A sincere interest in making guests feel welcome and valued. * Strong $company #loyalty: Believes in the hotel's mission and strives to uphold its reputation. * Enthusiastic demeanor: Creates a positive and welcoming atmosphere. Exceptional Customer Service * Empathy and understanding: Ability to connect with guests on an emotional level and address their concerns. * Strong #communication #skills: Clear, concise, and effective communication, both verbal and written. * #Problem-solving aptitude: Can think on their feet and find solutions to unexpected challenges. * #Attention to detail: Ensures accuracy in guest information and reservations. Knowledge and Efficiency * In-depth hotel knowledge: Familiar with room types, amenities, services, and local attractions. * Proficiency in hotel #systems: Efficient use of property management systems and reservation software. * Time management skills: Ability to handle multiple tasks and prioritize effectively. * Adaptability: Can adjust to changing situations and guest needs. Teamwork and Collaboration * Strong #team player: Works collaboratively with colleagues to achieve shared goals. * Positive attitude: Contributes to a positive #work environment. * Willingness to learn: Open to feedback and continuous improvement. In essence, a standout hotel receptionist is a dedicated individual who goes above and beyond to create memorable #experiences for guests while representing the hotel with pride.
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Great opportunity in Manchester
We are seeking an established and innovative General Manager who wants to become a member of our Lowry Hotel family and pioneer our drive towards sustainability, guest experience, brand empowerment, and outstanding results! Are you prepared to lead a team of inspired individuals in one of Manchester's most Iconic, Vibrant and Sustainable hotels? At The Lowry Hotel, we take great pleasure in providing our guests with a one-of-a-kind, luxurious experience while also emphasising environmentally friendly practices and sustainability. https://lnkd.in/eGmU4edN #hiring #jobs
General Manager at The Lowry Hotel | The Lowry Hotel Jobs
harri.com
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#GEObooking - Hotel booking and administration service. I'm continuing to share my experience in web development. This time, I'd like to tell you about a highly ambitious project I undertook back in 2013. GEObooking.com was an online hotel booking project, similar to the world-renowned service Booking.com. At the time, Russia lacked a unified hotel database. Travelers seeking accommodations for business trips or vacations often relied on unreliable sources: vague advertisements, obscure intermediary websites, and forum recommendations. This system offered no guarantees that visitors would find their booked lodgings upon arrival in a new city. Sadly, many fell victim to scams after transferring prepayments through banks. Recognizing this growing need, I decided to create a booking.com analogue. The online service included: - Booking of available / occupied rooms - Reservation by the administrator at the reception - Booking for guests through the app - Accepting payments online - Integration with services Booking.com Airbnb GEObooking's key innovation was its hotel apartment management system. While many administrators still tracked room availability using cumbersome Excel spreadsheets—prone to human error—our system offered a comprehensive solution. It featured a room inventory constructor and allowed both hotel staff and guests to make bookings directly through the website. This automation streamlined the process and enabled precise, automatic calculation of accommodation costs. The result? Anyone could not only find a suitable hotel but even select specific apartments through our online catalog. The entire customer journey, from search to payment, took no more than five minutes—a feat unmatched by any other system at the time. I developed the beta version using my own funds, without external investment. However, as I began onboarding the first hotels, I realized the project required significant capital for technical support and marketing—both to hotel owners nationwide and to potential customers. Seeking assistance, I approached the Ministry of Culture and Tourism of the Tula Region in Russia. They arranged a meeting with owners of major hotels in Tula, Novomoskovsk, Aleksin, Suvorov, and other cities. My presentation was well-received. The hoteliers were particularly impressed by the free apartment management features, the potential to attract new clients online, and the integrated payment system. Despite their enthusiasm, they weren't prepared to invest. Lacking the necessary funds for further development, I had to shelve the project. Nevertheless, this experience taught me valuable lessons—not just in project management, but in forward-thinking design and long-term development strategies. For those interested, a video presentation showcasing the service as it functioned in 2015 is available. Remember to enable the subtitles! https://lnkd.in/efptX2V4
Hotel booking and administration service
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Hotel Housekeeping: The Heart of Hospitality Housekeeping in a hotel is more than just cleaning; it’s where guests truly feel at ease. A room that smells fresh, carefully arranged linens, and an atmosphere that feels like home—all these are the result of the attention and hard work of the housekeeping team. A professional housekeeper not only performs their duties according to global standards but also creates an unforgettable experience for guests with their smile and positive energy. Housekeeping is not just a job; it’s an art of hospitality. #Leadership #CareerDevelopment #PersonalGrowth #Motivation #Success #Innovation #Technology #Entrepreneurship #Workplace #HospitalityIndustry #CustomerService #HotelManagement #TravelAndTourism #LuxuryTravel #GuestExperience #EventPlanning #SustainableTourism #Networking #LinkedInTips #JobSearch #ProfessionalGrowth #CareerOpportunities
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WHY SILENCE CAN BE YOUR MOST POWERFUL WEAPON AS A HOTEL RECEPTIONIST — AND HOW GUESTS SHOULD INTERPRET IT. (From a Hotel Receptionist's Desk) As a receptionist, you're the face of the hotel, and it can feel like you have to respond to every guest complaint or inquiry immediately. But here's the truth: sometimes, silence is your most powerful tool. It might seem counterintuitive, but knowing when NOT to respond can save you from escalating a situation unnecessarily. A pause, a moment of silence, isn’t about avoiding responsibility—it’s about creating space to listen, reflect, and respond thoughtfully. For a guest, it's easy to interpret silence as indifference or even incompetence, but that's rarely the case. A receptionist who remains silent in the face of frustration or complaints is often showing respect. They're giving you their full attention, weighing your words carefully, rather than rushing into a response that might seem defensive or dismissive. Silence allows room for empathy, patience, and a more measured resolution. To the guests reading this, remember: silence isn’t always damning. It doesn’t mean the receptionist is at a loss or trying to hide something. Instead, it’s a way to absorb the issue, and ensure that when they do respond, it’s with clarity and care. So next time you encounter that quiet pause, trust that it's part of a more thoughtful approach. www.homesuiteshotelsl.com
The Hotel
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Communication: Establish and maintain effective communication with other hotel departments, such as housekeeping, front desk and management. Collaborate with various departments to ensure seamless guest experiences. #hotel #hotels #hoteles #resort #resorts #luxury #luxuryhotel #luxuryresort #travel #luxurytravel #luxurylifestyle #hotellife #luxuryhotels #travelgram #boutiquehotel #vacation #holiday #interiordesign #hospitality #instatravel
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Travel Tip: If you want to be treated like a VIP at your hotel, remember to tip housekeeping early in your stay. It can lead to extra perks like better service and little surprises! 🛎️✨ #TravelTips #HotelPerks #VIPService #TippingEtiquette #TapestryTravels #TravelHacks #SmartTraveler
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Great article by the team behind Maitre. If you are looking to bring your operations into the future, improving guest experiences, team communications, and profit margins, send me a message and I’ll walk you through a solution that will put you in charge. If not now, when?
With MAITRE, Hotel Operations Management Software, hotel operations become simple to manage, more efficient, and easier to improve. BUT DON'T BELIEVE ME! Check out this discussion with Ines Guerra, Executive Accommodations Manager at CARLTON HOTELS. https://lnkd.in/eiXrNM2j Interested to know more? Please feel free to message me on LinkedIn, or on email david@maitrehotel.com #HotelManagement #Housekeeping #HotelOperations #Engineering #FrontOffice
Interview with Ines Guerra, Executive Accommodation Manager, Carlton Hotels
maitrehotel.com
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