Hakan Ozturk⚡’s Post

🌟 Considering a career transition into Customer Success? 🌟 Recently, I've been asked about the CS career path, and as a regular reader of The CS Café Newsletter, I came across this helpful article that addresses just that. Customer Success revolves around building strong relationships, understanding client needs, and ensuring satisfaction. It's a role where each interaction contributes to enhancing customer experience and driving business growth. Whether you're transitioning from sales, support, or another field, the journey can be smooth with the right strategies and mindset. The article explores essential steps such as acquiring relevant skills, networking within the industry, and highlighting pertinent experiences on your resume. Ready to embark on this exciting journey? Equip yourself with valuable insights and actionable tips from the article to kickstart your career in Customer Success! Reference: https://lnkd.in/duTzdGJv #CustomerSuccess #CareerTransition #ProfessionalDevelopment #BusinessGrowth #CX #Networking

Why Customer Success? Transitioning into Customer Success feels like a natural progression in my career. As a Liaison Officer, I specialize in bridging gaps, facilitating communication, and aligning goals — skills that align perfectly with ensuring mutual success between businesses and their clients in CS. With a background in Guidance and Counselling, I value empathy, active listening, and personalized problem-solving which are core elements of Customer Success. Here’s why this career path excites me: 1. People-Centric Focus Customer Success revolves around helping customers succeed. I love empowering others and creating meaningful impact. 2. Building Relationships Nurturing long-lasting connections is one of my strengths and passions. 3. Strategic Problem-Solving This role’s blend of analytics, strategy, and creativity aligns with my interests. 4. Team Collaboration Working across teams in Customer Success resonates with my enthusiasm for teamwork. I am excited to grow, build my expertise, and seize the growth opportunities this field has to offer. #CustomerSuccessJourney #CareerTransition #ProfessionalGrowth #CustomerCentric #RelationshipBuilding #ProblemSolvingSkills #GuidanceAndCounselling #Teamwork #NewBeginnings

🔍 Navigating a career transition to Customer Success? Teal's Customer Success Manager resume examples are your compass! 🌟 Gain valuable insights, skills, and success stories to guide your journey. Ready to make a splash in the CS world? Dive in! 👇 https://lnkd.in/gEmXjtf7 #JobSeekerJourney #CareerTransition #CustomerSuccess 🚀

How to Land Your First Role in Customer Success Getting into Customer Success might seem tough, especially if you’re coming from a different background. But with the right approach, it’s absolutely doable. Here’s how I landed my first role—and how you can too: 👉 Understand What Customer Success Is About At its core, Customer Success is about helping clients get the most out of a product or service. It’s all about building relationships, solving problems, and making sure customers stay happy. 👉 Steps That Worked for Me 1. Highlight What You Already Bring to the Table Worked in sales? You already know how to handle client relationships. Been a teacher or trainer? You’re great at guiding and supporting people. Have a tech background? You can easily understand and explain products. 2. Learn the Basics Take a course or watch videos on things like onboarding, retention, and customer satisfaction. Familiarize yourself with common tools like CRM software. 3. Start Connecting with People Reach out to Customer Success Managers on LinkedIn. Ask them about their experiences and advice for beginners. Join online groups or forums where people share tips and job leads. 4. Tailor Your Profile Update your resume and LinkedIn to focus on skills like problem-solving, communication, and client engagement. Use specific examples of how you’ve helped others succeed. 5. Be Ready to Show Your Value In interviews, talk about times you’ve solved problems or helped someone reach their goals. Research the company’s product and be ready to share ideas on how you’d help their customers. 👉 What I Learned Along the Way Getting your first Customer Success role isn’t about being perfect—it’s about showing that you care about customers and are willing to learn. Are you considering a role in Customer Success? Share your thoughts or questions—I’d love to help! #customersuccess #retention #motivation #newrole #linkedin

Dealing with difficult clients can be a real challenge, but with the right strategies in place, you can turn these situations into opportunities for strengthening relationships and fostering success. #cco  #customersuccess #customerretention

𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗬𝗼𝘂𝗿 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗗𝗿𝗲𝗮𝗺 𝗧𝗲𝗮𝗺 𝗪𝗵𝘆 𝗜𝘁 𝗠𝗮𝘁𝘁𝗲𝗿𝘀: 𝗦𝘁𝗲𝗽 𝟭 𝗔𝘁𝘁𝗿𝗮𝗰𝘁 𝗧𝗼𝗽 𝗧𝗮𝗹𝗲𝗻𝘁: First impressions count. 𝗦𝗲𝘁 𝗖𝗹𝗲𝗮𝗿 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀: Define responsibilities and goals. Key Components: 𝗜𝗻𝘁𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝗼𝗻: Highlight company mission and role importance. 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: 1.Guide customers from onboarding to success. 2.Build strong relationships. 3.Address needs proactively. 4.Use data to improve service. 𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 : Experience is Important 𝗪𝗵𝗮𝘁 𝗪𝗲 𝗢𝗳𝗳𝗲𝗿: Competitive salary and benefits. Collaborative work environment. Professional growth opportunities. Crafting Tips: 𝗕𝗲 𝗦𝗽𝗲𝗰𝗶𝗳𝗶𝗰: Clear responsibilities and qualifications. 𝗔𝗰𝘁𝗶𝘃𝗲 𝗩𝗼𝗶𝗰𝗲: Engaging language. 𝗦𝗵𝗼𝘄 𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀: Why work with us? 𝗧𝗮𝗸𝗲𝗮𝘄𝗮𝘆: Attract top talent and build a strong team with a compelling job description. Ready to create your dream team?

Growing revenue isn't just about new sales; retaining existing customers is equally important. That's where customer success professionals come in. CS roles are consistently in high demand across sectors where maintaining strong customer relationships is crucial for long-term business success. Wondering how to kickstart a CS career? In our recent workshop, 'How to Build Your Career in Customer Success ', Karan Bathija and Bharath J. will share proven ways to launch your career in customer success. Here are some takeaways from the workshop: Career paths: 👉 Customer success offers diverse career paths within revenue-focused roles, providing job security amid economic uncertainties. 👉 You can progress as a principal customer success manager, take managerial positions, or explore further growth opportunities within the customer success domain. 👉 CS roles offer a clear path for career growth, from entry-level positions to senior management roles like chief customer officer or commercial officer, depending on the company's stage and the role's impact. Roles and responsibilities:   👉 CS managers are pivotal in understanding customer needs, extracting value from products, and ensuring a positive customer journey. 👉 Become an expert in your product. Deep product knowledge and the ability to answer customer queries independently is crucial in this domain. 👉 The role requires adaptability to changing market dynamics, experimentation, and a mindset to fail fast and learn from failures to optimize strategies. Must have skills: 👉 CS professionals often find themselves in the center of multi-stakeholder arrangements, requiring a diverse skill set to navigate effectively. 👉 Leadership and people management skills are essential for navigating internal structures and getting things done for customers. Interview preparation tips: 👉 Conduct thorough research on the company and its products to showcase your effort and impress hiring managers. 👉 Networking with people within the company, such as HR, CSM, or even C-suite members in smaller organizations, can help bypass ATS (Applicant Tracking System) barriers. 👉 Identify target companies based on the size, stage, and maturity of the CS function and reach out to people in those companies via LinkedIn or other networking platforms. Upskilling: 👉 Instead of surface-level courses, learning from YouTube and following CS leaders can be more beneficial. 👉 Leverage platforms like Pivot to connect with experienced professionals who can offer guidance on transitioning into a CS career and improving your resume. 👉 Engage with online CS communities to expand your network, seek advice, and share valuable resources. These communities are known for their inclusivity and supportiveness. ----------- Follow Pivot to know about our next event and for more such no-nonsense content on how to navigate your career journey 🙂 #CustomerSuccess #CustomerSuccessManager #CS #CSM

2️⃣ ⭐ Emphasize Achievements ⭐ 📊 Focus on Accomplishments: Instead of merely listing job duties, focus on what you achieved in your previous roles. Quantify your accomplishments with numbers and metrics whenever possible. For example: “Increased sales by 20% within six months” is more impactful than “Responsible for sales.” 🏹 Align with Job Goals: Tailor these achievements to align with the goals of the potential employer. If the job is looking for someone to drive innovation, highlight instances where you introduced new ideas or processes. 👔 Use Action-Oriented Language: Begin each bullet point with a strong action verb to convey your role in the achievement. Words like “initiated,” “spearheaded,” “implemented,” and “improved” are effective at capturing attention and highlighting your proactive contributions. - “Spearheaded a cost-reduction initiative that saved the company $100,000 annually.” - “Implemented a customer feedback system that improved customer satisfaction scores by 15%.” 📰 Avoid Overloading with Information: While it’s important to showcase your achievements, be selective and concise. Focus on the most relevant and impressive accomplishments that align with the job you’re applying for. - “Led a project to integrate new software, reducing processing time by 40% and saving the company $200,000 annually.” - “Developed a new client onboarding process that improved client retention rates by 20%.” hashtag #ResumeWriting hashtag #CareerTips hashtag #JobSearch hashtag #ProfessionalDevelopment hashtag #AchievementOriented

I still talk to my past customers even if I’m no longer their CSM. Our relationship didn’t end after I left the company. Since I’ve left my last job, my customers have: 🙌🏾 written me LinkedIn recommendations- check them out! 🙌🏾 referred me to job opportunities. 🙌🏾 invited me out for lunch. 🙌🏾 engaged with my LinkedIn content. I build genuine relationships, drive value, and get to know my customers. I do my best to make their day-to-day better. It makes being a Customer Success Manager so much more fun! If you’re looking for the next Customer Success professional, slide into my DMs. #customersuccess

Customer Success vs. Support: Are You Confusing the Two? 🤔 The short answer is: HUGE difference! 💥 Think of Customer Support as the firefighter - rushing in to extinguish problems. 🔥 Customer Success is the architect - building a strong foundation for long-term customer happiness. 🏠 Let me simplify it in terms of their approach and work: Support/Service: - Reactive (acts on request) - Problem-solving role - Looks into isolated interactions - Focuses on immediate issues (short-term view) - Deals with specific technical/service matters - Prioritizes operational performance - Looks into customer satisfaction with an interaction - Present in most companies - Mostly an independent role Success - Proactive (suggests new approaches, anticipates expectations) - Strategic role - Aims for a holistic overview of the customer journey - Focuses on long-term success for the customer (long-term vision) - Prioritizes product value and business growth - Focuses on building sustainable customer relationships - Present in industries that rely on recurring revenue - Relies on the input of many teams (incl. support) So, why does this matter for your career? 🤔 Career Growth: CSMs have a 51.9% chance of landing leadership roles! 🔝 Higher Earning Potential: Customer Success salaries are on the rise! 💰 Level up your career by understanding the nuances of Customer Success. It's time to move beyond reactive problem-solving and focus on proactive customer value creation 💪 #customersuccess #customersupport #csm