The Customer Success Café Newsletter

Best Courses from Coursera & Skillshare To Boost Your Career in Customer Success: • Customer Relationship Management https://lnkd.in/dPjD9eWD • Voice of the Customer https://lnkd.in/dyRUkWfC • Customer Analytics https://lnkd.in/dfifCBBg • Storytelling and influencing https://lnkd.in/dT4Ja3wd • Creative Thinking https://lnkd.in/dMjhRASX • Leading People and Teams Specialization https://lnkd.in/dqPssfFM • Introduction to CRM with HubSpot https://lnkd.in/dhbkiXhp • Sales and CRM Overview https://lnkd.in/dR2CaNDb • Salesforce Sales Operations Professional Certificate https://lnkd.in/dTEP5QZv • Reports, Dashboards, and Customer Success in Salesforce https://lnkd.in/d5wTzkr6 • Branding and Customer Experience https://lnkd.in/dD-Pny4g • Making the Most of User Feedback https://lnkd.in/dasNrahY • Turn Buyers Into Raving Fans https://lnkd.in/d_9Y6mam • Growing Your Business with Customer Insights https://lnkd.in/d2jM_7sr • Customer Experience Classes Online https://lnkd.in/divNW36G See more here 👉 https://lnkd.in/dW6ufF6h #customersuccess

🚨 "We're losing another customer..." These 4 dreaded words keep SaaS founders up at night. And here's how you can turn the tide and get them back: I just published a complete guide revealing 8 proven strategies that helped companies like HubSpot achieve an impressive 98% retention rate! Here's what you'll discover: - How to build a proactive customer success approach - The secret to effective feature launches (companies doing this see 7.5% lower churn) - Why personalization matters (88% of marketers see measurable improvements) - Setting up early warning systems that can reduce churn by 20% Join 3,700+ customer success leaders already transforming their retention strategies with actionable insights from my weekly newsletter, The CS Café. 🎯 Subscribe now to get weekly customer success strategies delivered straight to your inbox! #CustomerSuccess #SaaS #CustomerRetention #StartupGrowth

🎉 WOW! The CS Café Newsletter just hit 3,700 subscribers! (+100 in the last 2 weeks!) 🚀 From sharing CS tips with a handful of folks 2 years ago to now reaching thousands of customer success professionals every week. What makes our community special? ✨ Simple, actionable CS tips that work ☕️ Real stories from CS leaders in the trenches 🤝 Battle-tested best practices 💡 Fresh insights to level up your CS game To our amazing community - you make every edition worth writing! Haven't joined 3,700+ CS leaders yet? What are you waiting for? It's FREE to join! Like or comment "sub" if you want weekly CS wisdom in your inbox! #CustomerSuccess #SaaS #CSLeadership

🌍 Customer Success e Cultura Local 70% dos projetos internacionais falham nos mercados EMEA devido a diferenças culturais. Esse dado importantíssimo que o Hakan Ozturk⚡ trouxe na Newsletter The CS Café, ajuda entender e ajustar processos de CS em empresas que trabalhem com mercados de culturas distintas. À medida que o mercado de Customer Success caminha para atingir US$ 7,91 bilhões até 2031, a compreensão das diferenças culturais é importante para reter e expandir a base de clientes. 📊 Compare as abordagens EUA x EMEA: ‭→ Comunicação: 🇺🇸 EUA → Direta e rápida. 🌍 EMEA → Relacional e focada em conexões. ↳No CS: enquanto clientes nos EUA esperam respostas rápidas e objetivas, no mercado europeu o relacionamento e a confiança constroem a base para o sucesso. ‭→ Tomada de Decisão: 🇺🇸 EUA → Individual e ágil. 🌍 EMEA → Consensual e metódica. ↳No CS: clientes europeus valorizam processos estruturados e decisões compartilhadas, o que demanda mais tempo e paciência. ‭→ Tolerância ao Risco: 🇺🇸 EUA → Alta flexibilidade. 🌍 EMEA → 36% menos tolerante. ↳No CS: propostas ousadas podem ser aceitas nos EUA, mas no mercado EMEA a segurança e a previsibilidade são prioridades. ✨ Por que isso importa em Customer Success? Um CSM que não adapta suas estratégias para respeitar as diferenças culturais pode: ❌ Entregar valor percebido errado ❌ Ignorar o ritmo do cliente ❌ Comprometer a retenção e o upsell 🔍 Em contrapartida, empresas que desenvolvem inteligência cultural em suas práticas de CS: ✅ Criam conexões genuínas com seus clientes ✅ Reduzem churn ao alinhar expectativas culturais. ✅ Expansão sustentável: EMEA → Clientes fidelizados com impacto de longo prazo Customer Success é sobre empatia e adaptação. Se você está expandindo para novos mercados, pergunte-se: 🗝️ "Minha estratégia reflete a cultura do cliente ou apenas a do meu time?" No fim do dia, clientes são pessoas moldadas por valores, ritmos e expectativas locais. #CustomerSuccess #InteligênciaCultural #EMEA #SaaS #ExpansãoGlobal

Will AI replace Low-Touch Customer Success in 2025? That's the question keeping many CS leaders up at night. So I just built a complete guide covering: - How AI and automation will transform low-touch B2B SaaS segments - Real case studies showing 30%+ retention boost with AI implementation - Expert insights from CS leaders at Forrester, AgentSync, and Thought Industries "The CS Café is incredibly valuable! It gives a view on how and what to do next." -Lara Barnes, SVP, Customer Success Join 3,700+ CS professionals who are already getting weekly insights on the future of Customer Success. Subscribe to The CS Café now and stay ahead of the curve! 👉 https://lnkd.in/dTy7azgt #CustomerSuccess #AI #SaaS #FutureOfWork

"I wish I had prepared my presentation differently" ...is the # 1 regret I hear from CS pros after interviews. Don't let a weak presentation cost you your dream role. I've created a complete CS Interview Presentation Guide that's helping professionals like you nail their interviews and land top positions. 🔥 Key highlights: • Strategic preparation frameworks • Technical excellence guide • Leadership mindset development • Presentation mastery techniques Join 3600+ CS professionals who are transforming their careers. One member increased their salary by 30% after applying my strategies! Subscribe now and stand out in your next interview! 👉 https://lnkd.in/dFxzydxQ #CustomerSuccess #CareerGrowth #InterviewTips

Ever wondered how companies like Notion, Figma, and Airbnb turned their customers into their biggest growth engine? Here's: • How customer communities drive organic business growth • Why community-led growth is the new product-led growth • Real success stories of brands that got it right • Actionable steps to build your thriving customer community Start transforming your customers from passive users into active brand advocates today. Check out the full story here: 👉 https://lnkd.in/dCWeQRRc #CustomerSuccess #CommunityLedGrowth #BusinessStrategy #CustomerExperience P.S. Your competitors are probably reading this too!

New to Customer Success? Here’s how to make an impact from day one! If you're stepping into a Customer Success role, you want to ensure your conversations with customers are meaningful from the beginning. But how can you achieve that? Here’s a powerful strategy in practice: - Before reaching out to your power users, map out their workflows. Understanding how they use your product daily will position you as someone who truly 'gets it.' This preparation will build trust and spark engaging discussions about their business goals from the start. Invest a little time upfront and you'll turn those initial conversations into powerful partnerships! #customersuccess

Struggling with customer churn? This guide is for you. I've tested dozens of onboarding approaches with hundreds of customers - here's what actually works. Inside my complete playbook, you'll discover: • The exact 10-step checklist that prevents customer drop-off • Ready-to-use welcome documents and communication plans • Warning signs to spot at-risk customers early • How to map the journey from sign-up to loyal advocate No theory. No fluff. Just battle-tested strategies that drive adoption and reduce churn. Join 3,600+ CS leaders in my weekly newsletter, The CS Café, who are already using these insights to create exceptional customer experiences. Check out the full guide now! 👇 https://lnkd.in/dUr66aRM #CustomerSuccess #SaaS #CustomerExperience #Onboarding

Most companies waste money by treating all customers the same way. Discover what you can do to prevent business loss in my newsletter, The CS Café, where I show you: • The Netflix strategy that saves them $1B annually through personalization • Real-world success stories from CS leaders • Why 66% of customers expect you to understand their unique needs • Actionable frameworks you can implement today Get exclusive access to advanced strategies and a complete implementation playbook. Join 3,600+ CS leaders already getting these insights delivered to their inbox!👉 Link in comments. #CustomerSuccess #Personalization #SaaS #CX