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Expert in enabling hospitals improve clinical, cultural, and commercial ROI

Everything we do is to improve the health of patients. That is why your comment Hassa Al Mazrouei resonates with me. That every encounter and every experience has an impact on patient health. Their confidence, anxiety, adherence and recovery can all benefit from better intrinsic experiences such as clear communication, feeling listened to, and involved in decisions. #patientexperince #PXWeek #PatientCare #HealthcareExperience #EmpathyinAction #PatientCenteredCare #QualityCare

View profile for Hassa Al Mazrouei, graphic

Medical Director of Executive Health and SSMC Experience Medical Director. Physician Obstetrics and Gynecology at SSMC

🏥Dear Healthcare community🏥 As Patient Experience week is a day away 🤩 I’m reminded of the impact we have on the lives of those we serve. Each touchpoint, each moment of compassion, contributes to patient-centered care. 🫡 I stand here today, as a dedicated healthcare provider, ready to make a solemn pledge to enhance the patient experience for all those under our care. As we navigate through the healthcare systems let’s never lose sight of the human element- the individuals who entrust us with their well-being. In the coming year, I commit to: 💞Empathy in Action : I will approach each patient with empathy, listening actively and responding with compassion to the patients needs and concerns. 💞Clear communication : I will strive for clear, transparent communication with the patients and their families, ensuring they are informed in the patients healthcare journey. 💞Continous Learning and Improvement 📈: I will engage in ongoing education and reflection, seeking out opportunities to improve my skills and enhance the quality of care I provide. 💞 Collaboration : I will foster collaboration with my colleagues, patients and caregiver , recognizing that true progress comes from working together towards common goals. 💞Gratitude and respect : I will express gratitude to patients and colleagues alike, recognizing the value of each individual and the contribution they make to our shared journey. “ In ever encounter, we have the power to make a positive difference in someone’s life. Let’s seize the opportunity with compassion and care.” Together, let us embark on this journey towards excellence in patient experience. By upholding the pledge, we honor the trust placed in us and reaffirm our commitment to the highest standard of care. ➡️🏥 Will you join me in this pledge? #patientexperince #PXWeek #PatientCare #HealthcareExperience #EmpathyinAction #PatientCenteredCare #QualityCare

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