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🎓 Mark your calendars! Cornell University's Omnichannel Leadership Program will launch in Summer 2025 at Cornell Tech, perfectly timed for retail's evolving landscape. As McKinsey's latest research shows, "Retailers must be prepared to meet consumer demand, with products available when and where the consumer wants them." Our intensive 4-day program will equip leaders with essential AI, data analytics, ESG, and change management skills. Tamara Charm notes in McKinsey Quarterly: "The retailers that can coordinate across multiple channels and inspire consumers along the way will be those best positioned to top the 'nice list' by year-end." Secure your spot for Summer 2025: https://bit.ly/4hR3CRg | Cornell University #RetailInnovation #OmniChannel #RetailLeadership #CornellTech #Retail #Advertising #Marketing #Consumer #AI #ArtificialIntelligence #DataAnalytics #Analytics #Change Source: "ON HOLIDAY SHOPPING: How retailers can win the holiday season" - McKinsey Quarterly, Tamara Charm, 2024 [ https://bit.ly/48QrUqg ]

Happy Monday! A beautiful memory from one of our promotional meetings with the team. Moments like these remind me why I’m passionate about connecting with people. In digital transformation, being present and aligned is everything. It’s not just about tools or processes—it’s about: • Creating positive energy. • Improving communication. • Focusing on the why behind every effort. • Inspiring curiosity. • Empowering adaptability and growth. These moments fuel my energy and motivation to keep building a stronger, more connected future with the team. What inspires you most when working with your team? #digitalTransformation #omnichannel #digital #team #chile #fieldForce #communications #digitalEcperience #adoption #tools #ai #teamwork #energy #energized #leadership #promotionalMeeting #meeting

We're back for 2025! This year's Omnichannel Leadership Program, held June 23-26 at Cornell Tech in NYC, is an immersive 4-day experience designed to help you build a high-performing customer journey and level-up your organization. https://lnkd.in/g6b2jcxE Join us as industry thought leaders and renowned faculty come together to share best practices for optimizing the customer experience, addressing topics such as leveraging hashtag #AI, prioritizing the hashtag #customer, hashtag #operations and execution, hashtag #technology, hashtag #data analytics, hashtag #ESG, stakeholder management, and change management. You'll hear directly from senior leaders like: - Carrie Sander, Chief Customer Officer, Kellanova - Ethan Grob, VP of Product Management, Shipt - Alexander Ross, Senior VP of Global Sales, Upshop - Parbinder Dhariwal, VP and General Manger, CVS Media Exchange (CMX) - Tonya Herring, SVP of Omnichannel Development, Peapod Digital Labs - Ajay Sharma, VP of eCommerce & OmniChannel, North America, Bayer - Nicholas Bertram, Chief Executive Officer, Flashfood - Risa Mish, Professor, Cornell SC Johnson College of Business - Rob Brooks, Chief Operating Officer, Saks Global - Bryan Gildenberg, Founder & CEO, Confluencer Commerce - Sri Rajagopalan, Co-Founder & Co-Host, The CPG Guys - Peter V.S. Bond, Co-Founder & Co-Host, The CPG Guys - Karan Girotra, Professor, Cornell Tech - Mark Milstein, Director of the Center for Sustainable Global Enterprise, Cornell SC Johnson College of Business - Dan Hooker, Senior Lecturer, Cornell SC Johnson College of Business You won't want to miss it! Learn more and apply now: https://lnkd.in/g6b2jcxE hashtag #CornellOmni hashtag #cornelluniversity hashtag #Cornell hashtag #Customliveprogramming hashtag #highereducation hashtag #highered hashtag #executiveeducation hashtag #cornellonlinecertificates hashtag #leadershipdevelopment hashtag #leadershipdevelopmentcoaching hashtag #teambuildingactivities hashtag #teambuilding hashtag #strategy hashtag #teamwork hashtag #omnichannelmarketing hashtag #omnichannel hashtag #omnichannelleadership hashtag #omni hashtag #omnichanneldevelopment hashtag #omnichannelstrategy hashtag #customerexperience hashtag #retail hashtag #retailinnovation

Is your business ready for the digital era? At the heart of every successful digital transformation is a commitment to the customer. By embracing technologies that ensure relevance, convenience, reliability, and responsiveness, businesses can better serve their customers and stay ahead of the competition. 🔹 Stay relevant by using data to anticipate customer needs. 🔹 Offer seamless convenience with integrated systems and omnichannel experiences. 🔹 Build reliability with consistent, trustworthy operations. 🔹 Be responsive and adapt quickly to changes in customer demand. A special thank you to the Edge Leadership Series Masterclass and world-renowned speaker Vusi Thembekwayo for the invaluable insights into leadership and transformation. Your expertise is shaping how we approach the future of business! Digital transformation isn’t just about tech—it's about creating a future that revolves around the customer. Ready to elevate your business to new heights? #DigitalTransformation #CustomerExperience #Relevance #Convenience #Reliability #Responsiveness #VusiThembekwayo #EdgeLeadership #LeadershipExcellence #vusilthembekwayo #trinidadandtobago

Digital transformation is reshaping the business landscape in Trinidad and Tobago and across the Caribbean.🌐 It’s more than just adopting new technology—it’s about being relevant, convenient, reliable, and responsive to the unique needs of Caribbean customers. A heartfelt thank you to the Edge Leadership Series Masterclass and world-renowned speaker Vusi Thembekwayo for your profound insights on leadership and transformation. Your expertise is shaping how businesses in Trinidad and Tobago, and across the Caribbean, approach the future of growth and innovation. Let’s continue putting the customer first in our journey toward digital transformation! #DigitalTransformation #CaribbeanBusiness #CustomerFirst #LeadershipExcellence #VusiThembekwayo #EdgeLeadership #TechInTheCaribbean #BusinessGrowth #TrinidadAndTobago #PivotizeTT

🎯 The New GTM Playbook: Ancient Wisdom Meets Modern Warfare After 20+ years observing go-to-market strategies evolve, one truth stands out: while tactics change rapidly, core principles remain surprisingly constant. 🌐 What's changed? Speed of execution (weeks vs. months). Channel complexity (omnichannel is the new normal). Data-driven decision making (gut feel isn't enough). Product-led growth (your product is your best salesperson). Community-driven adoption (users power expansion). ⚓ What hasn't: Strong value propositions win. Customer trust is everything. Clear positioning matters more than ever. Understanding user pain points is fundamental. Brand promises must be kept. The big lesson? Modern GTM success requires balancing innovation with timeless principles. The winners combine data-driven experimentation with rock-solid fundamentals. 🤔 Question for my network: What GTM principles have you found to be truly timeless in your experience? Please comment below. #ProductStrategy #GoToMarket #Business #Innovation #Marketing #Leadership Want to dive deeper? Check out my full article on Substack, follow the link: https://lnkd.in/diY27KJS

📣 Calling all marketers! 📣 Get ready for game-changing insights on the latest industry tactics and trends. Join me and hundreds of creatives, leaders, and innovators at Digital Summit Series Kansas City, May 15 - 16. I'll be talking about the omnichannel customer experience, content that advances the customer journey, and smashing organizational silos. Use my code SPEAKER300 when you register to receive $300 off your pass! And if you're going to be there DM me so we can connect. #smashyoursilos #integratedmarketingplanning

What is the #digitalshelf? Why has it become a key topic of conversation in recent times? How dynamic is it and how are brands and CPGs keeping up? How can brands leverage advanced analytics to win on the digital shelf? Tune in to get answers to these and many more important questions surrounding the digital shelf in our first-ever episode of the fireside chat series 'Alpha Capture in Digital Commerce.' #productplacement #productcontent #SEO #productoptimization  #digitalcommerce #shareofsearch

Clootrack CTO Subbakrishna Rao delivered an insightful keynote at the 6th Edition Dubai CX Summit & Awards 2024! Key takeaways from his presentation included: ✅ Understanding customer experience ✅ Direct correlation between customer satisfaction and customer experience ✅ Customer experience management vs. customer relationship management—why it matters today ✅ The pivotal role of AI in improving omnichannel customer experiences #CXSummit2024 #CX #CustomerExperience #DubaiSummit #AI #FutureOfCX #AI #AITools

Introducing Intelligence Node's newest #webinar series: Alpha Capture in Digital Commerce 🚀 Join us for an immersive exploration into the dynamic world of #eCommerce, featuring industry experts Sanjeev Sularia and Yasen Dimitrov, alongside our exceptional host, Lucy Nicholls 🎙 Highlights and key themes of this session Include-  📲 Insights into the latest trends shaping eCommerce 🌎 Emerging technologies transforming the industry 📈 Strategies to gain a competitive edge on the digital shelf 🚩 Common mistakes in digital shelf strategy and how to address them Watch now for a deep dive into optimizing your #brand for digital shelf success, including keywords, categories, and product copy, to enhance search rank and drive visibility 🌐 and the impact of #generativeAI in retail technology and consumer buying journeys in the 21st century 🛒 Access the webinar ➡️ https://lnkd.in/gJ3AW-jM #techcommunity #retailinnovation #AIadoption #digitalshelf #digitalstrategy #retailtech #SEO #productoptimization #onlineshelf #omnichannel #customerexperience #eccommerce #digitalcommerce