Provident CRM’s Post

Everyone wants to feel like a brand knows them – but how do you do that when you’re managing 100,000 customers? Building personal relationships at scale is nearly impossible without the right systems in place. But when something goes wrong – like a bad review – it’s your chance to win back trust. Imagine this: A customer leaves a 1-star review. Instead of relying on someone to manually flag it or remember the customer’s history, your system automatically prioritises their next engagement. Maybe they get same-day delivery, a better SLA, or something that shows you’re taking their concerns seriously. The result? You’ve turned a frustrated customer into someone willing to give you another shot. That 1-star review becomes a 3 or 4, and you’ve just saved a relationship that could have been lost forever. The right CRM-Trustpilot integration makes this process seamless, eliminating the need for manual work. Reviews and CRM data flow both ways. You can categorise, analyse, and act on the feedback in real time. And as Trustpilot users benefit from CRM insights, you gain a deeper understanding of your customers and how to serve them better. This isn’t just about reviews – it’s about control. Control over how you respond when things go wrong and how you turn those moments into opportunities to build stronger relationships at scale. #CustomerReviews #CustomerFeedback #ProvidentCRM #Trustpilot #CRMIntegrations #SugarCRM

Customer gave a negative 1-⭐ review? 🫣 💡 Idea: Set up an automation in SugarCRM: This customer now receives a sped up experience ⚡ And you slowly gain back their trust 😡 - ⭐ 😠 - ⭐⭐ 🤨 - ⭐⭐⭐ 🙂 - ⭐⭐⭐⭐ 😍 - ⭐⭐⭐⭐⭐ And all this without having to flag them - with emails, tasks, tags, etc - imagine all people that could be involved with them in the next days and weeks. No chance all would get it right once this is happening within 100´s or 1.000s of customers! Build #automation into winning back customer trust 🤝

🌟 Reviews: The Star of your Salesforce🌟 Whether you're a small business or a multinational corporation, online reviews can make or break your success. 📈Studies show that a staggering 93% of consumers read online reviews before making a purchase decision. 🛍️ Positive reviews can be a catalyst for increased sales, while negative reviews can be an opportunity to indicate that your businesses acknowledge and address negative feedback, portraying you as confident and trustworthy company. But it's not just about the star rating; the content of the reviews matters too. Detailed, authentic reviews provide valuable insights into your products or services, helping customers make informed choices. Furthermore, reviews aren't just influential during the purchasing process; they also impact brand perception and loyalty. A business with a good reputation that displays reviews is more likely to attract repeat customers and word-of-mouth referrals. 🗣️ So, what can businesses do to harness the power of reviews? Firstly, actively encourage satisfied customers to leave feedback. Secondly, engage with both positive and negative reviews. 🤝 Show customers that their feedback is valued and that you're committed to delivering exceptional service. Stars and Stories specializes in helping companies collect and showcase authentic customer reviews, improving their online reputation and credibility. With Stars and Stories as a partner, you can unlock the full potential of customer reviews to drive growth and success. 💼📈 #CustomerReviews #ThePowerofReviews #BrandLoyalty

Reviews: The Star of your Salesforce Whether you're a small business or a multinational corporation, online reviews can make or break your success. Studies show that a staggering 93% of consumers read online reviews before making a purchase decision. Positive reviews can be a catalyst for increased sales, while negative reviews can be an opportunity to indicate that your businesses acknowledge and address negative feedback, portraying you as confident and trustworthy company. But it's not just about the star rating; the content of the reviews matters too. Detailed, authentic reviews provide valuable insights into your products or services, helping customers make informed choices. Furthermore, reviews aren't just influential during the purchasing process; they also impact brand perception and loyalty. A business with a good reputation that displays reviews is more likely to attract repeat customers and word-of-mouth referrals. So, what can businesses do to harness the power of reviews? Firstly, actively encourage satisfied customers to leave feedback. Secondly, engage with both positive and negative reviews. Show customers that their feedback is valued and that you're committed to delivering exceptional service. Stars and Stories specializes in helping companies collect and showcase authentic customer reviews, improving their online reputation and credibility. With Stars and Stories as a partner, you can unlock the full potential of customer reviews to drive growth and success. #CustomerReviews #ThePowerofReviews #BrandLoyalty #starsandstroies #sales #techsales #ratingsandreviews #ugc #usergeneratedcontent

Game-Changer! Customer reviews and feedback are the game-changers your business needs to build trust, credibility, and lasting relationships with potential clients. Here’s how you can collect, manage, and leverage them effectively: 1️⃣ Collect: Ask for feedback at the right time—after a purchase or service delivery. Use email surveys, social media polls, or simply request reviews through follow-up messages. Example: I was at a restaurant and as I finished eating, a lady walked up to me to ask for feedback on the services provided and possible solution. Very Impressive! 👍 2️⃣ Manage: Centralize all reviews in one place to monitor trends and address concerns. Tools like Google My Business or Trustpilot can simplify this process. Example: You notice repeated feedback about delayed delivery and improve your logistics process. 3️⃣ Leverage: Showcase positive reviews across your website, marketing materials, and social media. Don’t just show the 5-star ratings—highlight specific praises that resonate with potential clients. Example: A glowing review about your attention to detail is shared as a testimonial post, boosting your credibility. Customer feedback is more than just words—it’s insight, marketing material, and proof of your reliability. Start collecting today and let your happy customers speak for your brand! What strategies do you use to manage and leverage customer reviews? Let’s exchange ideas! #Customersatisfaction #mondaymotivation #behappy

Are you still spamming your clients and wondering why they never respond? Have you ever asked them if they want to be email or if they prefer being called? Or maybe they prefer being texted. You have to ask these things with the modern consumer, so let me show you how to do it. First off, start by sending out a survey to all your clients asking them how they want to be communicated with. Step two, once they say I prefer email or I'd prefer phone. Do that and focus on that specific communication channel that they asked for. Step three, focus on personalizing messages through that channel. Once you've done these three things, your response rate will go up. Customer satisfaction will go up and they'll talk about you. If you need help setting up the system, book a call with me. https://lnkd.in/e4bX4Ptj #lifeinsurancebrokers #lifeinsurancecanada #crm #insuranceindustry #leadmanagement #leads #leadmgmt #financialadvisor #financialadvisors #fintech

🦊 Building customer trust is crucial for long-term success. Did you know that 81% of customers say trust is a deciding factor in their buying decisions? (Source: Edelman Trust Barometer - 2024 Global Report) 🤝 When survey participants were asked to indicate how much they trust businesses in specific industries to do what is right - social media was ranked the most distrusted industry. 👎 No surprises there! There is an overwhelming number of businesses on social media spreading opinions and misinformation rather than providing factual and accurate data. It's no surprise that many customers have become hesitant about making online purchases. Here are 5 powerful ways your business can earn customer trust in a distrustful marketplace. 👉 Be open and honest about your business practices, pricing, and policies. Transparency fosters trust by showing customers that you have nothing to hide. 👉 Ensure your products or services consistently meet or exceed customer expectations. Reliability builds trust over time as customers come to depend on your brand. They will become your word-of-mouth advocates. 👉 Interact with your customers genuinely across various channels (not just on social media). Respond to their enquiries, address their concerns promptly within 24 hours, and show appreciation for their feedback. 👉 Highlight customer testimonials, reviews, and case studies. Social proof from REAL customers can significantly enhance your credibility and trustworthiness. 👉 Get out there and have in-person meetings. This will accelerate trust between you and your potential customers. In the current market, if you aren't including this in your marketing and sales strategies, you are missing out on huge opportunities. The truth is 👉 your business will grow when you establish a trusted brand! If you need a more detailed strategy to build stronger trust with your customers, comment TRUST, and I'll get in touch with you to schedule a complimentary 30-minute strategy call. 🦊Kristy x #buildtrust #buildauthority #marketingstrategy #businessgrowth #increaserevenue #increasesales #marketingspecialist #qualifiedmarketer #marketingconsultant

Customer feedback is a goldmine for refining your sales strategy. Here’s how to leverage it effectively: 1. Collect Feedback Consistently: Use surveys, reviews, and direct interactions to gather insights. Tools like SurveyMonkey or Google Forms can simplify this process. 2. Identify Patterns: Look for recurring themes in the feedback. Are customers mentioning similar issues or praising certain aspects? These patterns can highlight what needs improvement and what is working well. 3. Make Data-Driven Decisions: Use the feedback to make informed changes. If multiple customers mention a complicated checkout process, streamline it. If they love a particular product feature, highlight it more in your marketing. 4. Train Your Team: Share feedback with your sales team to improve their approach. Role-playing common customer scenarios can help them handle objections more effectively. 5. Follow Up: Show customers that their feedback matters. Implement changes and communicate these improvements. This builds trust and encourages more feedback in the future. By actively using customer feedback, you can fine-tune your sales process, enhance customer satisfaction, and ultimately, boost your sales. Start today and watch your business grow! Find this helpful? Let me know in the comment section 👇 and follow for more content like this ☺️ ----------------------------------------------- If you need help managing your social media presence, consider outsourcing it to free up your time and ensure a professional approach. Now booking Social Media Management Clients for August, Link in Bio to apply or send a DM. . . . . #thesocialblessing #business #businessowner #smallbusiness #socialmediamarketing #smallbiz

Price objections? Don’t sweat it! Marc Spring's blog reveals how MSPs & BSPs can go beyond competing on price. Learn how service differentiation, customer retention, and tech can help you win clients and keep them loyal. Read now! https://bit.ly/3V36YGQ #MSP #BSP #BusinessStrategies #CustomerRetention

Price objections? Don’t sweat it! Marc Spring's blog reveals how MSPs & BSPs can go beyond competing on price. Learn how service differentiation, customer retention, and tech can help you win clients and keep them loyal. Read now! https://bit.ly/3V36YGQ #MSP #BSP #BusinessStrategies #CustomerRetention