Q-Fi’s Post

Every automated post-exam survey sent out on your behalf goes into calculating your Net Promoter Score (NPS). Many ECPs overlook their NPS, but it delivers insights on your practice that drive constant improvement! Learn more here: https://lnkd.in/gS6Nvcc2

New year, new features! At the start of December we launched our Customer Panel feature. You can now use the Ideally platform to survey your own customer base. Ideally will summarise and theme your customer panel responses, just like any other test. You’ll receive the same clear visualisations you trust, saving your team valuable time. Ideally’s Customer Panel feature allows you to reach up to 1,000 respondents from your own panel, while still benefiting from all the features you know and love.

CSMs, here's 7 ways to crush your quarterly business review before end-of-year Your QBR is a key step towards renewal. Here are 7 easy ways to make sure churn is not up for discussion. Make sure you've got: 1/ Overview 2/ Exec Summary 3/ Key Accomplishments 4/ Usage Data 5/ Objective Setting 6/ Action Plan 7/ CTA & Contact Info Include customer stories in your next follow-up. Sign up for Distribute, and you'll join 4200 sellers who get: - 50+ sales templates for following up with customer stories - Buyer engagement analytics - Integrated video and screen recorder 👉 —> Build an instant QBR page from your customer calls with this template: https://lnkd.in/gftRW7zJ

New feature alert 📣 Today we launched a new Customer Panel feature, which allows you to connect your own internal customer panels with the Ideally platform. Reach up to 1,000 respondents from your own panel whilst still benefiting from all the Ideally features you know and love: 💛 Easy test setup: Create your test in Ideally and generate a shareable link to distribute directly to your panels. 💛 Research-reviewed tests: Ideally’s research team reviews every submission to ensure it meets research best practices. 💛 Ideally insights: Ideally will summarise and theme your customer panel responses just like any other test, complete with the same clear visualisations you know and trust—saving your team valuable time. Get in touch to find out how we can help turn data from your customer panels into actionable insights: https://lnkd.in/gW992Ae4

Want to know what's new in the CPaaS market? 🔎 Take a look at our blog post where we share predictions from Gartner® and explore six trends that we think will shape customer communication in 2024. ⏬

Have you ever felt the frustration of sending out a request for feedback, only to receive radio silence? 🔇 It may sound like an alphabet salad, but combining NPS with your QBRs increases your response rates 📈 You then benefit by gaining more valuable insights into how your customers are feeling. Check out this article for eight reasons you should be combining your Net Promoter Score surveys with your Quarterly Business Reviews 👉 https://lnkd.in/e7ka-J65

Don’t leave your performance to guesswork. Outpace the competition with COPC Premium Benchmarking Dashboards. Compare your metrics against global standards, identify performance gaps, and target improvement across key areas of customer experience.

In our latest blog, we explore the importance of call analytics, its benefits, and how it can transform your organisation’s communication strategy. Some of these benefits include; Enhanced customer service and optimised resource allocation! Head over to our website to find out more!

Metrics Matter More Than Meetings. 🔍 How to optimize growth with 5 key dashboards tips 👆 📊 Focusing on real-time revenue data. 💡 Tracking customer acquisition cost accurately. 🔄 Balancing budget allocation for maximum ROI. 🛠️ Streamlining operational workflows for efficiency. 🔧 Customizing dashboards to team-specific needs. ↳ Your essential guide to growth dashboards ↓ https://buff.ly/3RMxIZC

✨ New feature release!! ✨ Community business impact analytics: Get direct insight into how your community initiative and customer self-service portal are impacting key business metrics/objectives. Get insight into: 1. The number of support cases that are being deflected through your community and/or self-service portal. 2. Total amount of saved support costs with your community and/or self-service portal. 3. Customer churn rate of customers who are a community member. 4. Customer lifetime value (CLV) of customers who are a community member. 5. The total amount of added customer lifetime value (CLV) by your community initiative. Fellow community builders, tag your peers because it's time to show them how much value you are bringing to the table! Let's uncover the actual value of your community initiative 👀