Clientshare’s Post

While NPS isn’t a quick fix, we’ve identified four key skills that can help you transform your NPS from just a number into a clear action plan. Explore the 4 keys to driving action with NPS feedback here: https://bit.ly/3B7iE47

May's TLF Gems Newsletter is out now! In this edition we've got: Seth on NPS, poka-yoke, why you don't want innovation, building trust, and more. You can read all previous editions of the newsletter in our CX Insights Hub. https://lnkd.in/ekF4-SRS

Learn how to create an NPS (Net Promoter Score) question and report in Q-Fi with this comprehensive step-by-step guide. In this video, we’ll walk you through the entire process of setting up an NPS question in our advanced survey platform. https://lnkd.in/gWC4rypj

Not sure how to map your NPS scores? Follow our quick guide...

74% of your customers think suppliers are missing out on key opportunities with them. How? By not making the most of QBRs 💡 Your business reviews need to go above and beyond the bare minimum to boost client retention, drive revenue, and build stronger buyer-supplier relationships 💪 Read our latest whitepaper to hear from industry experts and learn what your customers want from you 👉  https://hubs.la/Q02hZRcF0 Claire Fields, OCS Group , James Ward, Toby Harris, Ben McEntee

In our blog last month, we discussed what not to do with NPS. This month, we'll take a look at how NPS affects your bottom line. Click to read more! https://lnkd.in/gMe7wJDb

Do you know why you need to gather qualitative feedback along with the NPS? That's because qualitative feedback acts as a navigator telling you where to focus and which direction to move forward. Tap here to learn more 👇🏻 https://bit.ly/3Za8GpW

Another week is officially in the books 📚. Speaking of books, did you read our blog? ICYMI, here’s some of the 🔥 content you should check out. 1. If you can predict the future, you can seriously boost your ROI 💪. That’s why having a CDP that allows you to forecast customer behavior is a major advantage. Find out how to turn insights into results: https://hubs.la/Q02rb-_m0 2. Running into some CDP stumbling blocks? 🚧 In this blog post, we cover common pain points and how to overcome them. https://hubs.la/Q02rbZgZ0

Net Promoter Score (NPS) is the ultimate metric for determining how well your product performs with current customers. Here’s everything about NPS - how to calculate it and tips to improve it 👇

Only measuring NPS is not the way-to-go. That's why we always measure CX on multiple levels.