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🧠 SaaS Businesses: Are You Struggling with Customer Churn, Data Insights & Team Alignment? These are just a few of the common challenges hindering SaaS growth. Our latest blog explores how Salesforce can help you: 1️⃣ Reduce Churn: Streamline the customer journey & personalize engagement. 2️⃣ Unlock Data Insights: Gain actionable insights to improve customer health. 3️⃣ Break Down Silos: Foster collaboration between sales, marketing & customer success. Ready to unlock the full potential of Salesforce for sustainable growth? Read the full blog & learn how Delegate can help! ➡️ https://hubs.li/Q02xlwBw0 #SaaS #Salesforce #GrowthStrategies #CustomerRetention #TeamCollaboration

👋 #SaaS folks, we’re building on our last session's insights to bring you strategies that could revolutionize your customer engagement, operations and revenue growth through no-code predictive analytics! Register for our next webinar on Tuesday, July 23, at 3:00 PM GMT+1. 💻 Boost your SaaS sales with (no-code) predictive analytics! You'll learn more about: ✅ Predictive Lead Scorning ✅ Decreased Customer Churn ✅ Rapid Deployment ✅ Cost Efficiency ... and much more! Register now: https://lu.ma/3tilw5kw. #NoCode #MachineLearning #DataAnalytics #PredictiveAnalytics #UseCases

Struggling with customer churn in the competitive SaaS landscape? Imagine if you could predict which customers are at risk before they decide to leave. High churn rates can hold back growth, but predictive analytics can help you stay one step ahead. Discover how data-driven insights can empower you to identify at-risk customers, take proactive measures, and boost retention. Ready to turn churn into opportunity? Dive into our latest blog to learn more! https://lnkd.in/dZZjwhJf #tone #CustomerSuccess #PredictiveAnalytics #CustomerRetention #SaaS #ChurnReduction #BusinessGrowth #DataDriven #CX #CustomerEngagement

Calling all B2B #SaaS Product & Engineering leaders 💻 Do you want to start winning (and retaining) more business in #2025? Find out how in our upcoming webinar, October 24th at 12PM ET. Secure your spot today! In today’s data-driven world, every SaaS product is becoming an #analytics product. Users expect a self-service analytics experience to make data-driven decisions. There is a huge opportunity to add value with your analytics experience – it improves customer happiness, drives engagement and stickiness, and you can make money from it (That qualifies as a Michael Scott win-win-win scenario 😉). Register now to get the blueprint for how to deliver a successful analytics project from start to finish. https://bit.ly/40pLOX9

Data-driven insights are a game-changer in Customer Success. They don't just help us address immediate client needs; they allow us to anticipate them, improving engagement and retention over time. Whether it’s tracking adoption metrics or pinpointing opportunities for growth, data empowers proactive solutions. What are some ways you've leveraged data to improve client outcomes? #DataDriven #CustomerSuccess #ClientEngagement #CustomerRetention #SaaS

Want great metrics for your customer stories? Schedule regular conversations with your customers. This is one of the most important ways to ensure great metrics when it comes time to write a case study. But SaaS companies are doing it very inconsistently, according to our 2024 Customer Story Trends & Insights Report. (Sidenote: the link to our report is in the comments!) According to the 115 customer marketers we surveyed for the report: ⭐ 5% of companies discuss KPIs with customers more than once a month ⭐ 21% do so monthly ⭐ 30% quarterly ⭐ 32% less than quarterly ⭐ And 7% NEVER discuss KPIs and benchmarks While there’s no set standard for how often to check KPIs and metrics with your customer, we recommend deciding on the best KPIs to track and measure—and how to do that–when you onboard your customer. How often do you discuss metrics and KPIs with your customers? #CustomerMarketing #ContentMarketing #SaaS #CaseStudy

Rethinking Customer Lifetime Value in SaaS While customer churn is a concern, innovative companies are finding new ways to increase LTV: Focusing on customer success, not just acquisition Implementing value-based pricing models Leveraging AI for personalized experiences Example: Salesforce's Success Cloud offers personalized guidance and support, significantly boosting customer retention and LTV. Fact: Companies that prioritize customer experience generate 60% higher profits than their competitors (Superoffice). How are you enhancing your customer journey? #CustomerSuccess #SaaSMetrics

Elevate your business engagement with Thrive Advisors. We understand the challenges of crafting impactful marketing campaigns and building lasting customer relationships. Thrive Advisors is here to bridge that gap, offering tailored SaaS Marketing & SaaS Customer Engagement Solutions that resonate with your audience and drive tangible results. Schedule your consultation today: https://buff.ly/49yZCz9 #ThriveAdvisors #SaaS #SaaSbusiness #Consulting #SaaSmarketing

An updated segment analysis is a powerful tool that helps SaaS companies better understand their customer base, tailor their offerings, and make informed strategic decisions. Ultimately leading to increased customer satisfaction, reduced churn, and higher revenue growth. Do you want a Segment Analysis completed on your SaaS? Join the Private Launch today and get free access to your report! 🔗 https://lnkd.in/gpyH_U6k #SaaS #CustomerInsights #SegmentAnalysis #BusinessGrowth #DataDriven

SaaS products are all about metrics! How to leverage them? 🎯 MRR (Monthly Recurring Revenue): Provides a snapshot of subscription revenue and helps gauge the health and growth trajectory of the business. 🎯 Churn Rate: Understanding customer and revenue churn helps identify areas for improvement and optimize customer retention strategies. 🎯 CAC (Customer Acquisition Cost): Measuring CAC against LTV ensures acquisition efforts are sustainable and profitable. 🎯 User Engagement: Active users, session duration, and feature adoption rates provide insights into how customers are interacting with the product. 🎯 Customer Satisfaction (CSAT/NPS): Happy customers are the foundation of SaaS success. Monitoring satisfaction metrics helps prioritize customer experience and drive loyalty. Harnessing the power of these metrics drives growth, retention, and customer delight in your SaaS journey! #ProductManagement #ProductAnalytics #CustomerLoyalty #SaaS #UserAdoption #DataDrivenSuccess #CustomerSuccess #BusinessInsights