RajKumar Talreja ✅’s Post

How does Amadeus Nevio, the next-generation of airline retailing technology, enable exceptional traveler experiences? In a new piece on the topic, Meg O'Keefe looks at how #AmadeusNevio offers airlines the new capabilities they need to meet the ever-growing expectations of travelers, end-to-end. Amadeus Nevio allows our partners to give choice and options to travelers, and to add more relevance to their offers, considering customer context.  They can become the service provider of choice, across the entire trip.  Find out more, here: https://lnkd.in/ddj5cRwv #ModernRetailing #Aviation #Technology #ItsHowTravelWorksBetter

How #Nevio can help #Airlines to create a memorable traveler experience? Meg O'Keefe, VP Airline Solutions Product & Portfolio, Travel unit, Amadeus, explains the necessity for airlines to have a better understanding of the travelers to differentiate, compete and optimize revenues. Discover more in this blog. #ItsHowTravelWorksBetter

Balancing Act: How Airlines Can Satisfy Both Luxury and Budget Passengers Is it justifiable for airlines to offer such vastly different experiences to passengers based solely on their ticket class? I argue that it is, provided both approaches deliver exceptional value and truly meet the distinct needs of each passenger segment. Regardless of ticket class or airline specialisation, every passenger deserves a service that enhances their travel experience. Despite catering to distinct audiences, CX strategies for both luxury and budget airlines hinge on similar core principles: - Empathetic, multilingual support - Real-time assistance - Cross-channel personalised interactions - Cultural sensitivity - Rigorous safety protocols - A commitment to feedback and journey optimisation Yet, the devil is in the details. Luxury airlines may sprinkle their approach with opulence, whereas budget carriers streamline for pragmatism. For luxury carriers, non-negotiables include: - Bespoke personalisation - Premium comfort - Exclusive benefits - Exceptional, anticipatory service from highly trained agents These elements deliver an experience that justifies the premium price tag. Budget options must include: - Clear, transparent pricing - Streamlined processes - Straightforward updates - Efficient support It's about providing essential comfort and functionality, delivering without frills. Ultimately, when both types of passengers receive services that align with their needs, desires, and the promises made, they are more likely to feel treated fairly. For premium passengers, the high-touch experience and exclusive amenities should create a sense of luxury that goes beyond the price tag. When executed well, these travellers feel they've invested in more than just a flight—they've purchased an unforgettable journey. Budget-conscious travellers, on the other hand, seek maximum value. While they don't expect red-carpet treatment, they do appreciate efficiency, reliability, and transparency. When a low-cost carrier delivers a smooth, no-surprises experience, these passengers feel respected and well-served. Are you striking the right balance? In today's competitive market, your ability to cater to diverse passenger needs could be your winning strategy. #CustomerExperience #AirlineCX #LuxuryVsBudget #InnovationInTravel #BPOInsights

How can we build the retailing experiences passengers expect? Many of us have become used to single-click payments and immediate delivery, as well as clearer pricing and product attributes. The world of Offer and Order is making this a reality in aviation – with #AmadeusNevio playing a vital role. Based on the latest technology, our offering allows airlines to deliver a more traveler-centric experience across the entire trip. Decius Valmorbida, President, Travel, here at Amadeus, dives into the topic in a new blog, looking at how modern retailing will transform our industry supported by an ecosystem approach. Find out more, here: https://lnkd.in/g-g9M8Jd #Aviation #Retailing #OfferOrder #ModernRetailing 

🛫 While technology has revolutionized flight booking, perfection remains on the horizon. According to research from Travelport nearly half (43%) of U.S. travelers find it unpleasant to book their travels. To refine the traveler's booking experience despite inherent complexities, we spotlight three key strategies for airlines: 📡 Enhancing API integration via NDC, 🛍️Simplifying choices by curating ancillary services, 🎯Personalizing offers for targeted engagement. Dive into our latest Future of Travel analysis to explore how these strategies can transform booking from a stressful task into a joyful experience. https://hubs.li/Q02t0hbm0 #CustomerExperience #FlightBooking #Travel

In a market increasingly dominated by efficiency and integration, the long-overlooked airline tech sector might just become the travel industry’s next big story. https://hubs.li/Q02_L0_B0

🛫 🍸 🍔 😁 ⭐ The International Air Transport Association (IATA) anticipates a total of 4 billion travellers in 2024, surpassing pre-COVID-19 levels (equivalent to 103% of the 2019 aggregate). Amidst this backdrop of billions of airport passengers, travel brands vie for attention and their fates hinge on their digital presence and public image. In this article, we take a closer look at travel leaders like SSP Group plc, MAG (Airports Group), and No1 Lounges Ltd who are embracing such innovative strategies to enhance the passenger journey.

New traveler profiles are emerging with distinct needs and desires. Today’s travelers crave authentic, responsible, and digitally enhanced experiences. IGT Solutions empowers airlines, hotels, and OTAs with a connected business and tech framework to meet these demands. Learn more: https://buff.ly/4ff1uAo #IGTx #Technology #TravelIndustry #IGTSolutions

Check out the latest bta first travel newsletter #btafirst #travelmanager #travelmangement  #businesstravel #corporatetravel

The airline industry is experiencing a CX revolution! Our blog explores how airlines are leveraging innovative strategies and technologies to elevate passenger experiences and stay ahead in a competitive market. Discover more about these exciting changes and what’s next for air travel! https://lnkd.in/gFbhJftn #CustomerExperience #Aviation #Innovation #Travel #CX #Airlines #TravelInnovation #AirlineIndustry #CXRevolution Kiran Ravat Balaji Ramachandran Asokan Ashok Brian Friedman Ramanathan Sivasubramaniam