renewtrak’s Post

I've been humbled many times on my journey in creating CS-X.io, but marketing is one of the things I've found most difficult. I truly never appreciated how much of a skill it is and how difficult it is to master. Shout out to all your marketing folks who make it look easy, when it really isn't! P.S - I'd love some feedback on the stuff I'm posting, I'm doing this entire thing on my own and haven't found a good way of knowing if I'm pointing in the right direction! #customersuccess #saas #marketing #csp

Ever felt like you're just one step away from turning your customers into loyal fans, but something's missing? 🤔 You're not alone! Here's a startling fact: 70% of customer disengagement is preventable. Yes, you read that right! Let’s dive into some insights and strategies that can help you keep your clients hooked and engaged. #customersuccess #saas #customervalue #customersuccessmanager #csm

Difference Between Value Stack and Benefit Stack? -SaaS Pricing With the SaaS market projected to reach over $1 Billion by 2032, knowing what sets your offer apart is key to Impressive onboarding. 🎯 ✨A Value Stack communicates the total value a customer receives, often in monetary terms. On the other hand, a Benefit Stack emotionally engages customers by showing how the product or service will improve their lives. By combining both, you can create powerful marketing strategies that drive engagement and customer loyalty.📊🚀✅ 💡 Curious to know more? 👉 read the full article here https://bit.ly/3B7nzCb #SaaS #PricingStrategy #ValueStack #BenefitStack #CustomerEngagement #EmotionalMarketing #MarketingStrategy #SaaSMarketing #BusinessGrowth #ProductValue #CustomerExperience #B2BMarketing #TechMarketing #SalesAndMarketing #DigitalMarketing #MarketingTips

Is your SaaS promoter score stuck on low? Turn Detractors into Promoters with these Powerful Tips! Disappointed customers can be your worst enemy in the SaaS world. A low Net Promoter Score (NPS) means your users aren't raving fans, hurting your growth and brand reputation. A bad NPS can lead to negative reviews, lost renewals, and difficulty attracting new customers. Don't let unhappy users hold you back! The good news? You can turn things around! By focusing on the customer experience, you can transform detractors into promoters who actively recommend your SaaS. Imagine a passionate user base singing your praises. High NPS scores boost customer retention, drive organic growth, and position you as a leader in your industry. Here are 3 easy first steps to improve your NPS: → Gather Feedback: Regularly send NPS surveys to understand user sentiment. → Listen & Act: Don't ignore detractors! Reach out and address their specific concerns. → Emphasize Value: Focus on how your SaaS helps users achieve their goals. Ready to take action? Share your top tips for improving NPS in the comments below! #SaaS #NPS #CustomerExperience #CustomerSuccess #GrowthHacking

I’d add that while being able to master these four areas is essential for any CSM, the key to sustained success lies in maintaining strong communication with the customer throughout each stage. Open dialogue helps you consistently understand evolving needs, ensures alignment when delivering value, and provides a clear context when measuring and demonstrating it. Ultimately, it's about building trust and becoming a proactive partner in the customer's success, not just a problem-solver. #customersuccess #saas #cco 

Want great metrics for your customer stories? Schedule regular conversations with your customers. This is one of the most important ways to ensure great metrics when it comes time to write a case study. But SaaS companies are doing it very inconsistently, according to our 2024 Customer Story Trends & Insights Report. (Sidenote: the link to our report is in the comments!) According to the 115 customer marketers we surveyed for the report: ⭐ 5% of companies discuss KPIs with customers more than once a month ⭐ 21% do so monthly ⭐ 30% quarterly ⭐ 32% less than quarterly ⭐ And 7% NEVER discuss KPIs and benchmarks While there’s no set standard for how often to check KPIs and metrics with your customer, we recommend deciding on the best KPIs to track and measure—and how to do that–when you onboard your customer. How often do you discuss metrics and KPIs with your customers? #CustomerMarketing #ContentMarketing #SaaS #CaseStudy

𝐄𝐱𝐩𝐚𝐧𝐝 𝐘𝐨𝐮𝐫 𝐑𝐞𝐚𝐜𝐡 𝐰𝐢𝐭𝐡 𝐓𝐫𝐞𝐩𝐥𝐲! 🌎 Our platform supports businesses of all sizes with scalable solutions to boost customer engagement and drive growth. Ready to take your business to the next level? 🔗 Check the first comment for the link to learn more! #BusinessGrowth #SaaS #SMSMarketing #Treply

The most underrated competitive advantage? Exceptional customer support 💪 In a crowded SaaS market, where many products offer similar features, the real differentiator is showing customers that you genuinely care. Unfortunately, many companies overlook the power of investing in strong customer support. But the truth is, building trust and loyalty through exceptional service is one of the most effective ways to ensure customers stick around. #CustomerSupport #CustomerService #SaaS #BrandLoyalty

Q4 is here — are you ready to hit your goals? 📅 For SaaS businesses, it’s all about maximizing customer value and reducing churn. 💡 But if you’re not leveraging your customer data, you could be missing out on huge growth opportunities. Let’s make sure you’re set up for success. Watch the video to learn how Glued Network is helping SaaS companies use data to optimize engagement, reduce churn, and boost revenue. 📈 #SaaS #DataAnalytics #CustomerSuccess #ChurnReduction #CustomerRetention #SaaSMarketing #Q4Goals

Underrated competitive advantage: Customer Support. Most companies fall short in investing in genuine care for their customers. In today's crowded markets, product uniqueness is rare. Stand out by actually caring for your customers. Prove your loyalty. Trust and retention will skyrocket, bolstering your brand value rapidly. #CustomerSupport #CustomerService #SaaS