Richard Hulbert’s Post

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Wealth Analyst/Consultant at Defaqto

The Financial Conduct Authority wants your constructive feedback (criticisms). The fact the FCA uses 27 pages to ask for this is a great example of how they can improve their communications to their customers (UK financial firms). I suggest the FCA start by following their own Consumer Duty rules. To quote them "customers should get communications they can understand, products and services that meet their needs and offer fair value, and they get the customer support they need, when they need it." https://lnkd.in/gyC8CW3C

Review of FCA requirements following the introduction of the Consumer Duty

Review of FCA requirements following the introduction of the Consumer Duty

fca.org.uk

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