Ross Logan’s Post

How do you know if a service business has achieved Operational Excellence? It's simple: just become a customer. You'll find out pretty quickly. > Do they delight you? > Do you feel comfortable and valued? > Is your experience seamless and easy to understand, from first contact to final 'thanks'? > Are they proactive and responsive, making sure you get what you need, even if you don't know it yourself? -- If you've answered Yes to at least one of these, then congratulations! There's every chance that you've experienced Operational Excellence. https://lnkd.in/dFWM6mus It doesn't mean that the business can't do even better. Operational Excellence is not just a one-time initiative, but an attitude of continuously improving how the business works. But you know they've made a good start. -->What's the last business that delighted you like this? What did they do so well? I'd love to hear your story in the comments.

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💡 Tuesday Tip of the Day 💡 Are you focusing on the right metrics? While goals like reducing time and costs are important, the key numbers that truly matter are those reflecting stakeholder and customer satisfaction. Happy customers drive sales and sustain your business. Remember, enhancing processes is valuable, but if it doesn't lead to increased sales, reassess your metrics. To excel, prioritize customer-centric metrics. Tailor your processes to meet customer needs, considering their perceived value, willingness to pay, and expected outcomes. With countless factors to measure, be selective. Ineffective key performance indicators can divert your attention from critical issues. Successful Operational Excellence Directors choose metrics wisely to drive business growth. #OperationsManagement #CustomerCentricity #KeyPerformanceIndicators #BusinessSuccess

#why_is_the_customer_so_important_to_business ? Customers are the lifeblood of any business, as they directly contribute to its revenue and long-term success. By purchasing products or services, customers enable a business to grow, innovate, and remain financially stable. Beyond this, they provide valuable feedback that helps companies improve and adapt to changing market conditions. Satisfied customers are more likely to become loyal, promoting the brand through word-of-mouth and increasing its credibility. Retaining loyal customers is also more cost-effective than constantly acquiring new ones, making customer satisfaction key to profitability. Ultimately, businesses thrive when they prioritize and value their customers.

In a competitive marketplace, the key to standing out goes beyond just your offerings—it's how you support your customers. 🌟 Investing in exceptional customer service isn't just a noble goal; it's a strategic move that can significantly impact your bottom line. 💡 Here’s how integrating customer success and operations can elevate your service: - Proactive Support: Anticipate customer needs and solve problems before they escalate, creating a seamless experience. - Lean Operations for Customer Success: Streamline support processes with Lean principles, ensuring efficiency and swift issue resolution. - Empowerment Through Education: Arm your team with comprehensive knowledge and tools, enabling them to provide insightful support at every interaction. By making exceptional customer service a core part of your operational philosophy, you not only enhance customer satisfaction but also drive loyalty and sales. Let's differentiate our businesses with the quality of support we offer. 🚀 #CustomerSuccess #LeanOperations #BusinessGrowth

Have you ever felt the sting of operational inefficiencies in your business? They're eating into your profits. Quality Process Management (QPM) is essential for a more profitable company. It's not just about avoiding inefficiencies—it's about thriving. 🔍Research indicates customer satisfaction boosts operating profits. 📈Operational excellence programs can see revenue growth up to 30%. It's about making every process count. Aim for more than just meeting standards—use quality as a strategy to get ahead and grow your business. Which aspect of QPM resonates with you: customer satisfaction, ROI, or revenue growth? Read more insights in our article. (Link in comments) #QualityManagement #CustomerSatisfaction #OperationalExcellence #ServiceIndustry

Happy Monday! Customer focus is at the heart of successful operations. Tailoring approaches to meet client needs meticulously can lead to outstanding results, underscoring the importance of putting customers first. This strategy not only ensures satisfaction but also drives excellence across the board. When businesses prioritize customer needs, they create a foundation of trust and loyalty. This approach involves active listening, understanding client pain points, and delivering personalized solutions. By doing so, companies can exceed expectations and build long-term relationships. Operational excellence is achieved when every aspect of the business is aligned with customer satisfaction. This involves continuous improvement, innovation, and a commitment to quality. When teams are dedicated to meeting and exceeding client expectations, they foster a culture of excellence that permeates the entire organization. In today's competitive market, a customer-centric approach is more critical than ever. By prioritizing customer service and operational excellence, businesses can differentiate themselves and achieve sustainable success. #CustomerService #OperationalExcellence #CustomerFocus #BusinessSuccess #ClientSatisfaction

💡 Tuesday Tip of the Day 💡 Are you focusing on the right metrics? While goals like reducing time and costs are important, the key numbers that truly matter are those reflecting stakeholder and customer satisfaction. Happy customers drive sales and sustain your business. Remember, enhancing processes is valuable, but if it doesn't lead to increased sales, reassess your metrics. To excel, prioritize customer-centric metrics. Tailor your processes to meet customer needs, considering their perceived value, willingness to pay, and expected outcomes. With countless factors to measure, be selective. Ineffective key performance indicators can divert your attention from critical issues. Successful Operational Excellence Directors choose metrics wisely to drive business growth. #OperationsManagement #CustomerCentricity #KeyPerformanceIndicators #BusinessSuccess #Innovex Strategy Consulting

Continuous improvement and Operational Excellence are critical components of any successful organisation. By continuously improving processes, reducing waste, and increasing efficiency, organisations can streamline operations, increase customer satisfaction, and reduce costs. However, deploying continuous improvement and operational excellence initiatives is not easy and requires careful planning, clear communication, and a robust support system. In this blog, Graham Turnbull, Managing Partner, Consulting, explores five essential components of continuous improvement and operational excellence deployment. Read the blog: https://lnkd.in/e4v_uJue #operationalexcellence #continuousimprovement #operations '#reinvigoration

🚫 The Cost of Bad Service 🚫 Poor customer service leads to: • 47% of people switching brands • 40% telling others not to support the business Ensure your service is top-notch to avoid these pitfalls. #CustomerService #BrandLoyalty #BusinessGrowth Click to find out more https://zurl.co/4XwJ