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Recent data from Kantar shows that having one of the rainiest springs on record led to increased sales of soup 🍲 and less demand for suncream. Overall, suncare 🌞 sales were down by a quarter and salads 🥗 by a tenth - while soup sales jumped by almost a quarter. Whatever the weather, retailers 🛒 need to stay at the forefront of providing great customer experiences, especially when it comes to answering customer queries ❓ in the contact centre. That's why a leading grocery 🍏 and general merchandising retailer deployed a range of Verint solutions - including Verint Knowledge Management, Verint Case Management, Verint Live Chat and Verint Web Self-Service - to help them manage customer enquiries and deliver timely and seamless customer journeys. These solutions helped the retailer make significant cost 💰 savings and reductions 📉 in average handle time. Explore the full success story below. #Retail #Shopping #CX #CustomerExperience #Groceries

Recent data from Kantar shows that having one of the rainiest springs on record led to increased sales of soup 🍲 and less demand for suncream. Overall, suncare 🌞 sales were down by a quarter and salads 🥗 by a tenth - while soup sales jumped by almost a quarter. Whatever the weather, retailers 🛒 need to stay at the forefront of providing great customer experiences, especially when it comes to answering customer queries ❓ in the contact centre. That's why a leading grocery 🍏 and general merchandising retailer deployed a range of Verint solutions - including Verint Knowledge Management, Verint Case Management, Verint Live Chat and Verint Web Self-Service - to help them manage customer enquiries and deliver timely and seamless customer journeys. These solutions helped the retailer make significant cost 💰 savings and reductions 📉 in average handle time. Explore the full success story below. #Retail #Shopping #CX #CustomerExperience #Groceries

A well-designed Loyalty program can do wonders for your retail business. Studies show that retailers typically see a 20-40% increase in repeat customers when they implement a strong loyalty program. Here’s why it matters: Boost Retention - Loyal customers are more likely to return and spend more with your brand. Increase Profitability - Repeat customers tend to spend up to 67% more than new ones, driving higher revenue. www.lytty.com - Retail AI - Helping you to increase Repeat purchase rate. #lytty #customerengagement #RetailLoyalty #loyalty #RetailAI

Today’s customers demand value and convenience from their retail experiences. They expect grocery shopping to be seamless and “made for me.” And they want to feel valued and heard, beyond simple transactional interactions. To keep these customers returning, grocers have to provide a shopping experience that engages them on a personal level. That means providing them with: ✅ Personalized product recommendations, ✅ Targeted savings, ✅ Highly relevant coupons, and ✅ Customized loyalty offers. To maximize customer retention, all of these must be based on the customer's specific shopping habits and timed to their purchasing cycles. Only a short time ago, that level of contextualized commerce would’ve been impossible. But with the predictive personalization provided by AisleOne, grocers can create a synergy between traditional customer service strengths and modern consumer needs to win back their market share from big retailers. Click here to learn more: https://mct.media/4cTznpE?

Big announcement! 🤩 🚀 I'm joining a panel of #retail leaders at #eTailGermany to explore how you can take control of the customer experience to drive revenue growth and retention. Excited to see you there! Link in the comments 👇 #eTailGermany eTail EU

Is your grocery store delivering the seamless experience modern consumers expect? Month after month, data reveals the same insight: retaining customers through an engaging experience is the secret to remaining profitable in today’s competitive grocery market. Yet, too many retailers still rely on third-party platforms, losing out on the chance to create direct, meaningful customer interactions. At every stage of the journey, your brand should shine through—from first click to final fulfillment. Mercatus empowers grocers with total control over the customer experience, ensuring your brand is front and center, driving loyalty and boosting sales. Ready to take the reins on the experience you provide your customers? Get a free demonstration of all that Mercatus can do for you: https://mct.media/3Oy1vTz

The Challenge: In the competitive grocery market, the key to standing out isn't just attracting customers—it's keeping them. With options aplenty, customers can easily drift to competitors, making customer retention more crucial than ever. The Solution: An effective loyalty program can be your secret weapon. It's not just about rewards; it's about building a community where every customer feels valued and seen. Personalized experiences and offers make all the difference, transforming occasional shoppers into loyal advocates. Why It Works: Loyalty programs that leverage data to offer tailored experiences speak directly to the heart of consumer desires. It's the quality of these personalized interactions that can elevate your grocery store from a simple choice to a preference. What's your move to ensure your customers keep coming back? Create the best loyalty program for your customers, make each customer feel special, and watch your grocery store flourish in the sea of competition. #CustomerRetention #LoyaltyPrograms #GroceryRetail #CustomerExperience #RetailStrategy #BusinessInnovation #ShopLocal #RetailTrends Get Started On: www.tradocommerce.com

Some great insights into the priority areas of enhanced customer experience from Sam's Club with their latest store of the future as covered by the team Grocery Dive. Retailing is changing at pace and the alignment with technology to reduce costs whilst maintaining customer expectations is critical, great to see this investment #groceryretail #customerexperience #automation #ownbrand #privatelabel #foodandrink #innovation Prof. Consulting Group #grocery #retail #storeofthefuture

A1 Retail Magazine asked Neerav Shah, our EMEA VP of Sales, how brands can meet customer demands during peak shopping seasons. Read Neerav's insights here: https://ow.ly/RhYg30sHNTY, which include strategies to significantly reduce time-to-market, speed up responses to seasonal spikes, avoid system failures, and automate fulfillment processes. #eCommerce #DigitalCommerce #ComposableCommerce #CustomerExperience

Customer loyalty is a hot topic for grocery at the moment. We’ve seen plenty of innovation but it’s a busy space with lots of potential options, opportunities and tactics to choose from. So, where should brands and retailers focus their efforts? And what are the most promising opportunities for building shopper loyalty? We’ve got a great panel of experts lined up to discuss this and reveal new ways to leverage data to convince shoppers to keep coming back for more.  Hear from Richard Dawson, global head of loyalty at dunnhumby, Mike Smith is UK sales director at Global Brands Limited and Nelson Sam, retail strategy and scale leader, EMEA at Salesforce, in our upcoming webinar this Wednesday with the brilliant Julia Glotz guiding you through the discussion.  Register now at: https://lnkd.in/e264xhTY #ad #customerloyalty #shoppertrends #webinar