Ryan Rael, CCXP’s Post

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Considering offering a service to turn traditional job titles into LinkedIn job titles. 𝗕𝘂𝗿𝗴𝗲𝗿-𝗳𝗹𝗶𝗽𝗽𝗲𝗿: "I help hungry commuters and B2B executives get the nourishment they need to conquer sales and the corporate world." 𝗕𝗮𝗿𝘁𝗲𝗻𝗱𝗲𝗿: "I curate and deliver tailored liquid solutions to patrons and C-suite executives, fostering engaging client interactions in dynamic social environments." 𝗝𝗮𝗻𝗶𝘁𝗼𝗿: "I specialize in maintaining high-traffic work environments, ensuring operational efficiency and a clean space for corporate innovation to thrive." 𝗣𝗹𝘂𝗺𝗯𝗲𝗿: "Scaling infrastructure optimization and the rapid resolution of system blockages to ensure uninterrupted water flow to tomorrow's biggest innovators." 𝗣𝗶𝘇𝘇𝗮 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆: "I execute last-mile logistics, ensuring timely and secure product fulfillment for diverse consumer bases across urban landscapes." 𝗔𝘂𝘁𝗵𝗼𝗿: "I craft compelling narratives that engage diverse audiences, leveraging storytelling to inspire, educate, and drive emotional connection across multiple platforms." Oh, and for five bucks, I'll throw in a reference to "B2B."

✨ Why you should hire an in-house Customer Advocate ✨ (or up-skill your current talent) As a market researcher / consultant, I do customer advocacy for a living. I see the need and the demand across functions, from start-ups to corporations. I love my job and I want you to fire me as soon as you can. A bit risky to say, in this economy 👀 Let me explain. As an outsider, I serve as a kickstarter for customer advocacy and a trusted sparring partner for marketing leaders and product owners. I facilitate meaningful conversations between colleagues, and make customer value everyone's business. But, in the long run, companies will miss out on the benefits of customer advocacy by relying on me or a team of consultants to take care of the most important aspect of their business: knowing their customers. 🫶 In the ideal world, a Customer Advocate is not an outsourced role. Customer Advocate is like an internal consultant, keeping everyone at check with the customer's interest at heart. Hiring or up-skilling an in-house customer advocate is a strategic investment. They become ingrained in your company culture, intimately understanding your unique goals and challenges. 🤝 Unlike external consultants, they're always available, building relationships across departments and advocating for the customer at every turn. This leads to more nimble decision-making, quicker responses to feedback, and ultimately, a stronger customer-centric culture that drives long-term growth and loyalty. *** 🧐 Not sure about this customer-centricity and customer advocacy rap? Let the authorities convince you. This is something the major consulting firms consistently talk about, typically referencing to Design, Customer Centricity and Customer Experience. I'll drop a couple of links below 👇

What to Look for in a Customer Success Candidate? 🕵️♀️✨ Hiring a Customer Success Manager? Here’s your checklist! ✅ 🔍 Metrics Mastery : Can they talk about activation, CSAT, TTV, and churn? 📊 🔍 Strategic Thinker : Do they connect their role to revenue and profitability? 💡 🔍 Problem Solver : Have they tackled customer success challenges before? 🛠️ 🔍 Communicator : Can they work cross-functionally with ease? 🗣️ 🔍 Customer-Centric : Do they genuinely care about customer success? ❤️ #HiringTips #CustomerSuccess #TeamBuilding #BusinessGrowth #CSM #BusinessInsights #EntrepreneurTips #NextLevelSuccess Feel free to share these posts on LinkedIn, Twitter, or any other platform to attract top talent and engage your audience! 🎉🚀

Solid Marketing leadership here 👀👀

Our biggest mistake in the startup journey: We are at 100+ customers & forgot to hire a customer success manager! Customer Success as a function has always been the closest to my heart. I kept doing it myself till I now realize that I am not able to give it enough time. I love talking to my customers & helping them wherever our product or service falls short. But, we are now setting up a team of ninjas who have insane customer empathy and are willing to go above & beyond for customers to derive the most out of our service. Unfortunately, most people think customer success is about: - listening to the complaints of unhappy customers - try to get their clients to renew or expand - anchor weekly calls While these are small parts of the role, but the best customer success is about helping customers unlock the max value out of a product or a service. A customer success manager is able to understand the exact limitations of the product & know exactly where it would fall short of a particular customer. If you do this well, all other metrics follow. I am hiring the first 4 customer success managers for Gush. This is a high ownership role & you will be working closely with the founding team. Just 3 requirements: - an innate desire to go the extra mile to help a customer - unable to tolerate unread notifications - very strong at communicating in specifics DM me with your resume or write to talent@gushwork.ai PS: Nerves of steel will be preferred! Adithya Venkatesh Ninad Deshpande Tushar Kumar #hiring #customersuccess #aimarketing

🚫 Stop hiring specialists! 🔄 Instead, try this: Hire a generalist with a proven sales framework and a specialized team. These digital strategists focus on sales, and they don't charge for the quality of their output—they charge for the outcome. 📩 DM me ‘DOC’ and I’ll share a guide on how I did it for FREE!

Hiring Managers! Check out this Customer Success Manager I just spoke with!! Lorie - Customer Success Manager 🔸 Proven Revenue Growth and Customer Retention Expert: Spearheaded initiatives at Realtor. com that not only achieved an $80MM annual revenue goal but also skyrocketed client retention rates from 63% to 85%, showcasing her ability to significantly contribute to both top-line growth and customer satisfaction. 🔸 Strategic Leadership and Team Development: Demonstrated exceptional leadership by leading a team to 300% revenue growth over her tenure, promoting 60% of her team, and fostering an environment conducive to professional development and high performance. 🔸 Innovative Problem Solver with Analytical Acumen: Lorie's strategic thinking and analytical mindset have led to the implementation of solutions that improved operational efficiency, including a 66% faster turnaround time for custom media plans and a 28% increase in monetization of display ads within a year. 🔸 Cross-functional Collaboration for Optimal Results: Excelling in cross-functional environments, she has worked seamlessly with finance, sales, and marketing teams to exceed revenue goals by 110% through process optimization and streamlined communication. 🔸 Customer-centric Approach with a Strong Sales Background: Lorie’s customer-centric approach, combined with her extensive experience in sales and marketing, has enabled her to forge strong client relationships and lead successful campaigns, contributing to significant revenue increases at NBC Universal and Disney Internet Media Group. 🔸 Diverse Skill Set with High Technical Proficiency: Backed by an impressive educational background with dual master's degrees from USC, Lorie possesses a broad skill set across various technical platforms including Salesforce, Google Ad Manager, and more, enabling her to leverage data-driven insights for strategic decision-making. If I can set up a time to speak with Lorie reach out to rflannelly@FlanStaff.com or DM Me here!! #flanstaff #imhiring #hiring #jobs #CustomerSuccess #RevenueGrowthExpert #StrategicLeadership #InnovativeProblemSolver #CrossFunctionalCollaborator

Don't be left behind. Hiring a Customer Success Manager is essential. → It's key to retaining customers.   → It drives revenue growth.   → It reduces churn. With GetCSM, businesses trust us for these reasons:  ✔ 3x More Affordable Than Recruiters - Save money while hiring top-tier talent.  ✔ 180-Day Replacement Guarantee - We stand by every hire.  ✔ Drive Revenue Growth - Uncover customer success potential proactively.  ✔ Reduce Customer Churn - Keep your customers engaged and loyal.  Want to discover the impact a CSM can make?  Book a meeting today (link in comments)! #CustomerSuccess #RevenueGrowth #BusinessStrategy

I am noticing a common dilemma among companies - getting caught between demand generation and a product-led motion. The key lies in finding a balanced mix of both strategies. 💰Are your current digital paid channels exhausted, resulting in high Customer Acquisition Cost (CAC)? The solution might be leaning towards demand generation tactics. 🤝If your sales team is investing excessive time on closing small deals, perhaps a product-led sales approach could be the way forward. Tips^ for Managers who are actively hiring for these roles #DemandGeneration #ProductLedMotion #DigitalMarketing #SalesStrategies