Hello, LinkedIn family! Today, I want to share something close to my heart and central to our mission at Advanced Damp LTD. As we navigate through our journey, we've seen firsthand the impact of damp on homes, particularly in the social housing sector. It's more than just a job for us; it's about ensuring every family has a safe and healthy place to call home. With over 30 years under our belt, we've tailored our damp proofing services not just for efficiency and durability, but with a deep understanding of the unique challenges faced by social housing. Here’s why we believe we can make a difference: Our Experience: Decades of tackling damp have taught us there's always a solution. Our Commitment: We use top-notch materials because we believe everyone deserves the best, regardless of budget. Our Understanding: We know cost matters, especially for social housing projects. We’re here to work with you, not against your budget. Our Vision: It’s about more than just buildings; it’s about fostering healthier communities and improving lives. We're here to change the narrative around social housing, one damp-proofed home at a time. If you manage social housing and struggle with damp issues, let's chat. Together, we can create spaces that aren't just shelters but true homes—warm, dry, and welcoming. https://lnkd.in/g6Sj3naC
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📕 New report launched today! Campbell Tickell is really pleased to have been commissioned to work on The National Housing Federation's - 'Making every contact count' report, launched today. Making every contact count means using routine and planned interactions with residents as opportunities to gather information about the condition of their homes and their needs. The report is a full exploration of how social landlords of different types and sizes can use, or further develop, this approach. It draws on interviews conducted by Campbell Tickell with 11 different social housing providers. Each is presented as a separate case study, together with an explanation of the common themes, challenges and opportunities. This report is essential reading for a range of people working in social housing, from board members and executive teams to repairs, maintenance and customer service teams. Catch CT Director Jon Slade at NHF's Quality Homes conference today discussing the report: https://lnkd.in/eWZUhspP Read the summary and full report findings: https://lnkd.in/eDcx3j-n #UKHousing #SocialHousing #MakeEveryContactCount #Residents #CustomerService #RepairsandMaintenance
I'm very pleased to share the National Housing Federation report on Making every contact count, a key output from our work to deliver the recommendations of the Better Social Housing Review. The report shows how social landlords, of all types and sizes, can make each interaction with residents count as a chance to check in on their needs and the condition of their home. The data gathered during these interactions can be used to inform asset management, tailor services to meet residents' needs, and assess how equitably services are delivered to different groups of residents. A huge amount of work went into this - thanks to Jon Slade at Campbell Tickell for working on the report with us, all the social landlords included as case studies in the report, and Elly Hoult and the rest of the advisory group steering this work. Plus my wonderful colleagues at the NHF Kevin Garvey Alistair Smyth James Grant Param Singh See the report for yourself here: https://lnkd.in/ejqw2F-x
Making every contact count
housing.org.uk
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📢 Council Takes Strong Steps to Improve Social Housing Standards West Northamptonshire Council (WNC) has launched a comprehensive action plan to tackle recent concerns over social housing standards in the area. Following an independent review, the Council identified a gap between the expected and actual quality of services provided by Northamptonshire Partnership Homes (NPH), their housing management organization. Key measures are now underway to address these issues. NPH is under close scrutiny with weekly updates, and the Council has mandated enhanced regulatory compliance to ensure tenants' safety and satisfaction. The action plan is designed to restore confidence and bring service standards up to regulatory expectations. As part of this initiative, WNC is committed to improving transparency and working closely with residents, stakeholders, and the Regulator of Social Housing. This move underscores WNC's dedication to maintaining a high standard of living and meeting the housing needs of the community. The Council’s proactive stance is a positive step for residents and aims to reinforce accountability in housing management. Learn more about these changes and the Council’s action plan here; https://lnkd.in/gs3jWdNU Don't fall foul of not ensuring you comply with your fire safety obligations, book a Fire Risk Assessment today https://lnkd.in/e2Dv8xgX
Council takes action after discovering failings in social housing standards | West Northamptonshire Council
westnorthants.gov.uk
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Excited to share our latest work, which explores a practical approach to reducing social housing waitlists by introducing a mutual exchange system. By allowing tenants to exchange homes that better suit their current needs, we can create a more dynamic, adaptable housing system that benefits everyone. This approach has the potential to improve tenant satisfaction, optimise housing resources, and alleviate the long wait times many face in securing appropriate social housing. Check out the full article to learn more about how a tenant mutual exchange system could be a game-changer for housing policy! #SocialHousing #HousingPolicy #Innovation #SustainableCommunities #UrbanDevelopment
Want to slash social housing waitlists? We should allow tenants to swap homes
theconversation.com
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Denver, CO is exploring a new approach to tackle its affordable housing crisis! The city is studying the potential of a social housing model, which could create mixed-income communities with permanently affordable units. This innovative strategy aims to provide housing for various income levels, from very low to moderate, without relying solely on government subsidies. The city is looking at successful examples from Vienna and Singapore, where social housing has been a game-changer. If implemented, this model could significantly increase access to affordable housing in Denver and create more inclusive neighborhoods. 🏠 https://lnkd.in/g2W67gq3
City of Denver studying potential of 'social housing' model to increase affordable housing access
denver7.com
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Ensuring Effective Communication Between Contractors and Social Housing Residents Living in social housing comes with its own set of challenges, one of which is the often frustrating experience of dealing with contractors for repairs and maintenance. While there are instances of commendable communication between contractors and residents, the persistent issue of unreliable communication leaves many residents feeling neglected and unsure. For residents like myself, the recurring problem is contractors failing to show up at the agreed-upon time, leaving us in a state of uncertainty. Each of us leads different lives, with various commitments and responsibilities, and being left in the lurch wondering whether the repairman will arrive or not can disrupt our routines and cause unnecessary stress. It's understandable that emergencies can arise unexpectedly in a contractor's schedule, and that another resident's repair may take precedence. However, what's baffling is the lack of communication from contractors regarding any delays. Residents are left in the dark, unable to plan their day around the anticipated repair. What we need is a system that keeps residents informed and involved throughout the process. Contractors should prioritize effective communication, especially when delays occur. A simple phone call, text message, or email informing residents of the delay and providing an updated timeframe can make a world of difference. Keeping residents in the loop not only demonstrates respect for their time and concerns but also fosters trust and goodwill between contractors and the community they serve. It's about recognizing that residents are more than just recipients of services – they are integral members of the community whose needs and experiences deserve to be acknowledged and respected. In conclusion, it's imperative that contractors prioritize clear and consistent communication with social housing residents repairs By doing so, they can ensure that residents are not left in the lurch, but rather informed and empowered throughout the repair and maintenance process. Thanks for reading, Steve :)
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The Housing Ombudsman has expressed deep concerns about the handling of window-related complaints in the social housing sector in England. Its investigations show that landlords have not always responded in a timely way, and sometimes important repairs have been deferred. The Ombudsman’s casework has revealed 3 main issues: 🔹 Landlords failing to consider individual household circumstances during risk assessments, leading to overlooked health and safety concerns 🔹 Delays in conducting repairs, often postponed due to cost considerations and planned cyclical works 🔹 Inadequate communication with residents regarding the operation and safety of newly installed windows To address these issues, the Ombudsman plans to publish decisions on window-related complaints shortly, which will support landlord learning and improve future responses. Engagement with regulatory bodies is also underway to share more information on these matters. Social housing providers should review their own window-related complaints proactively and look towards implementing the following core themes: 🔹 Conduct thorough risk assessments based on individual household circumstances, ensuring appropriate actions are recognised, responded to, and documented 🔹 Engage independent surveyors (where necessary) and ensure that responses to their recommendations are reasonable, clear, and consistent 🔹 Justify decisions to defer repairs or opt for limited repairs not primarily on cost, but in line with legal obligations 🔹 Provide clear, comprehensive, and accessible information to residents regarding the operation of new windows Throughout these core themes strong knowledge and information management is essential. Whilst we recognise this is primarily aimed at social housing providers in England, we hope our colleagues in other areas of the UK may find the information helpful. You can read the full news article here: https://lnkd.in/e2psRiWB
Urgent concerns about window-related complaints | Housing
housing-ombudsman.org.uk
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For part of my life I had the privilege of living in social housing. This state house on Ajax Street in Christchurch enabled my father who was then a single parent to us 6 children, to have enough left over to fully feed, clothe, and educate all of us. My father worked incredibly hard, and as a consequence of this home, together with a lot of good will from many others, all of us siblings were fed, healthy, educated, and are all now contributing positively both economically and socially to society. Despite all the evidence and research demonstrating its significant economic, productivity, health, and social benefits, adequate housing is not a panacea for all of society’s ills. Nor is it a silver bullet for our economic decline as a country. However, without adequate housing that is affordable, healthy, and secure we can not hope to move the dial on much else , either economically or socially. Nearly 100,000 households (HUD data) are in situations like my father was, but do not have access to the profound support quality social and affordable housing enables. The vast majority of them, like my father, want the best for their children and have aspirations for their futures. But when more than 60% of their income is paid in rent, or their house is making them sick, or they are forced to move rentals regularly, or they are languishing in motels, or living in garages and crowded lounge rooms, it is nearly impossible to improve your outcomes no matter how hard you work or strive. To think otherwise is naïve and ignorant. Our failure as a country to ensure universal access to healthy, affordable and secure housing is costing us far more than we can possibly imagine. This is not about warm feel good social agendas. This is hard cold economic neglect that is robbing our country and its people of its economic productivity and prosperity. However, despite New Zealand’s nearly four decades of neglect in this area, and the increasing challenges stacked against them, there are many individuals and organizations still chipping away home by home, and whānau by whānau at this entirely solvable problem. As a country we are lucky they hold what is a very thin red line.
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In my recent post I decided to focus on educating people about little bit more about social and affordable housing. I’d love to know what you thought about it. #affordablehomes #socialhousing #property Davyn de Bruyn Here is the post:
Affordable vs Social Housing: Are we doing enough?
pbproperty.com.au
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The Housing Ombudsman has expressed deep concerns about the handling of window-related complaints in the social housing sector in England. Its investigations show that landlords have not always responded in a timely way, and sometimes important repairs have been deferred. The Ombudsman’s casework has revealed 3 main issues: 🔹 Landlords failing to consider individual household circumstances during risk assessments, leading to overlooked health and safety concerns 🔹 Delays in conducting repairs, often postponed due to cost considerations and planned cyclical works 🔹 Inadequate communication with residents regarding the operation and safety of newly installed windows To address these issues, the Ombudsman plans to publish decisions on window-related complaints shortly, which will support landlord learning and improve future responses. Engagement with regulatory bodies is also underway to share more information on these matters. Social housing providers should review their own window-related complaints proactively and look towards implementing the following core themes: 🔹 Conduct thorough risk assessments based on individual household circumstances, ensuring appropriate actions are recognised, responded to, and documented 🔹 Engage independent surveyors (where necessary) and ensure that responses to their recommendations are reasonable, clear, and consistent 🔹 Justify decisions to defer repairs or opt for limited repairs not primarily on cost, but in line with legal obligations 🔹 Provide clear, comprehensive, and accessible information to residents regarding the operation of new windows Throughout these core themes strong knowledge and information management is essential. Whilst we recognise this is primarily aimed at social housing providers in England, we hope our colleagues in other areas of the UK may find the information helpful. You can read the full news article here: https://lnkd.in/e2psRiWB
Urgent concerns about window-related complaints | Housing
housing-ombudsman.org.uk
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Final report on Longleigh Foundation research on provision of floor coverings in social housing. Our research with MRI Software found nearly four out of five social renters were moving into homes with partial or no floor coverings. But there are so many benefits to providing floor coverings, which our case studies with landlords and focus groups with tenants found. These include reduced stigma, increased community ties and efficacy, greater tenancy sustainment, increased staff and tenant satisfaction, and financial benefits from lower rent arrears and reduced void turnover. This is why social housing needs a fully funded improvement in floor covering standards in England and Scotland, bringing into line with the Welsh Housing Quality Standards in Wales. We want government to fund this. We also want social landlords to explore the benefits of providing floor coverings at point of let through stopping removal of good quality floor coverings during the void process (unless the incoming tenant has asked for their removal) and conducting a floor coverings pilot. Read the report and recommendations on the link below.
📢 Would you live in a home with bare floorboards? Today we launch our Final Report for the provision of floor coverings in social housing at point of let. 🔎 Our extensive research has revealed a deeply concerning reality: an estimated 760,000 adults in UK social housing may be living without floor coverings (which may be as many as 15% of households in social housing), with almost four in five social housing tenants moving into homes with partial or no floor coverings. 🏠 During the course of this research, funded by Longleigh Foundation, Welsh Government has announced the new Welsh Housing Quality Standard which sets out the expectations for the provision of floor coverings at point of let in social homes. However, there remains no requirements for floor coverings in Scotland and for all rooms in England. 👉 Click here to read the full report our website: https://lnkd.in/erHSq3Vq 👏 Thank you to the members of the Steering Group who provided advice throughout the research; Claire Donovan, Alison Inman OBE CIHCM, Alicja Zalesinska, Andy Peers, Anne Dokov, Brian Robson, Joanne Wilson, Fayann Simpson, OBE, National Housing Federation. Also a big thank you to the members of the Altair team that have worked on this research project; Anne-Marie Bancroft, Bekah Ryder, Michael Appleby, Mihir Shah, Will Morley, Rebecca How
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