Sanchit Gupta’s Post

Samsung Electronics Samsung Display Shubham Mukherjee KS Choi Vipin Agrawal SAMSUNG LED QA55Q60AAKLXL Sr No: 301PRPL078120 Service no.4399506487 I must commend Samsung for the exceptional journey I've been on since purchasing your LED TV just over a year ago. The display decided to give up well before its time, despite the generous 36-month warranty you provide. Naturally, I thought I could rely on your world-class customer service team to help resolve this—but wow, was I #mistaken! After multiple attempts through your call center, social media team, and customer service, the lack of response has been astonishing. The consistent silence has really driven home how much you value your customers—truly #inspiring. I must say, this entire ordeal is making me wonder if buying a Samsung LED TV was the best mistake of my life. If possible, I’d love to see if someone could maybe, just maybe, look into this issue before the warranty expires. Or is that asking for too much? Eagerly awaiting your timely response... My TV has not been working for the past 3 weeks due to a dead display. It seems like #Samsung is arranging the parts directly from Korea at this point! Regards Aamod Phatak

GREEN LINES ON MY SAMSUNG GALAXY HANDSET- Display Issue Sudden green lines on phone after software update NO PHYSICAL DAMAGE IQC DONE JOBSHEET GENERATED Spoken to VOC Mr Amandeep and Mr Abhishek and Mr Saikat They all say there is no damage in phone only some Technical issue. I want a detailed understanding as to what is the exact issue in writing or through email as to the exact cause as many samsung phone are facing such issues. I am no satisfied with the resolution given by them, so had raised the matter to Senior Escalation team and management tream Samsung through email, but no reply from their end I am still waiting for a resolution on the same, failing to do so will have to escalate to further regulations. Samsung being the no I brand must address their customer issues on priority basis and give a satisfactory resolution to the problem. Samsung Electronics Kye Hyun Kyung @mandeep sharma @sanjeev kumar Sood Rishabh Nagpal Jagpreet Singh Samsung Display @Samsung Raju Antony Pullan Akash Saxenaa

Dear Samsung India Aditya Babbar Vipin Agrawal samsungmobile Vikas Kapur Samsung Electronics, I would like to share a troubling experience regarding my Galaxy S22 Ultra. I purchased the device two years ago, and on September 17, I encountered issues with my phone getting stuck in a reboot loop and hanging frequently. On the morning of September 18, I visited the service center, where I was informed that the issue lies with the motherboard. The technician explained that the power supply to the motherboard should be 5 volts, but my device was only receiving 3.8 volts. They recommended replacing the motherboard at a cost of INR 42,000. Given that the resale value of the phone is around INR 40,000, I declined the repair. Upon searching online and within the Samsung community, I found that many users have reported similar motherboard issues with the S22 Ultra, particularly in August and September 2024. I request that you kindly investigate this recurring issue and provide a suitable solution, as I, along with many other loyal Samsung customers, place great trust in your products. For your reference, I am sharing a few links related to these reports: https://lnkd.in/gG53kfqT https://lnkd.in/g5zYE-Np https://lnkd.in/gaTtur-n https://lnkd.in/g-VwVG2k https://lnkd.in/gd8zGJSV I look forward to hearing from you and appreciate your attention to this matter. #samsungindia #samsung #samsungmobile #samsungscam #s22ultradead #s22ultraMotherBoardIssue #noreplacement #s22ultra #deadmotherboard #scamsung #nosupport

Using Samsung Electronics OEM chargers with your Samsung device is a smart move for a bunch of reasons. They're made to fit perfectly, so you won't have any compatibility headaches. Plus, they're super safe since they go through all sorts of tests to make sure they won't fry your phone. You'll notice they charge your device efficiently without any overheating issues thanks to GaN charging, keeping your battery in top shape. Another perk is that using an OEM charger could keep your warranty intact, which is handy in case anything goes wrong. And let's not forget, they're built to last, so you won't have to worry about them falling apart after a few charges. . . . #Samsung #OEM #Quality #GaN #ChooseOEM

🤬 Very Disappointed with Samsung! 🤬 I bought the Neo G9 Gaming Monitor from Samsung's official website for a huge amount of ₹2,08,050 (IMIE: 0QQUHNTX700038). But just 2-3 days after delivery (23rd Nov 2024), the monitor started showing black spots on the screen. How can a product this expensive have such poor quality? This is completely unacceptable! To make things worse, when I contacted Samsung Customer Care and shared all the details (Case ID: 4405174664), I got no proper solution. They didn’t offer any real help, and there’s no replacement option on the Samsung website. Is this how you treat customers who trust your brand? 😡 I have been a Samsung customer for years, but this experience has broken my trust completely. I don’t even want a replacement now. I DEMAND A FULL REFUND. I will never buy or recommend a Samsung product again after this terrible experience. Samsung Electronics Samsung Display Samsung LED Samsung India Samsung Customer Service Samsung Semiconductor Vipin Agrawal – Please solve this immediately. Ignoring such issues will only make you lose your customers. #Samsung #NeoG9 #DefectiveProduct #RefundNow #DisappointedCustomer #PoorService

Ah, a story of a planning failure @ Samsung. I was interested in the Samsung Galaxy Ring. I reserved it along with the sizing kit. They charge for the ring along with the sizing kit all at once. Once I received the sizing kit, I went to order and realized they don't have inventory of the size I'd need. Waited two weeks to see if it was a blip and, meanwhile, attempted to contact customer support twice with no follow up. Just had to cancel my order and get a refund. Anyone actually get one? #customerexperience #samsung #galaxy

Have you signed up for Samsung Electronics Extras yet? Earn points on your Samsung Electronics appliance sales and redeem them on thousands of items, or use them to top up your own prepaid Samsung Extras Mastercard®. All the details you need to sign up are here https://lnkd.in/dmHMDg_v - or just scan the QR code! #Waterline #SamsungAppliances #KitchenDistributor #RetailerIncentives #Kitchens #Appliances #KitchenAppliances #KitchenDesign

The baby monitor market is experiencing significant growth in North America and Asia Pacific. What are the key factors driving this regional expansion? Our latest report provides in-depth analysis and regional insights. Download a free Sample report at https://lnkd.in/gBXzzbDp Major Players in Baby Monitor Market Lenovo Samsung Electronics Hanwha Group

Case Study .. Closer Home --------------------------------------------- Dear friends I am reposting my own post .. This time from a different perspective altogether.. Take it as a case study .. You don't have to go far to an Ivy League Institution to crack it .. I am sharing some critical takeaways with you .. Communication: ------- Many of you teach this . Many of you are content creators . Look at the complete failure of communication here .. The moment I uploaded the post , Someone at Samsung India should have picked it up suo moto, reached out and given a response. None .. If not them ,one of their devoted customers could have sounded them .None . Some of you have been kind enough to DM me some details. I am truly grateful to them . They care .I have their names .. If they agree , I will reveal that too .. Based on that I sent a couple of emails to Samsung Executives .There was a reply.. More of a formality.. They took my number.. Noone called . Complete failure of communication from their end . Brand : ---------- Many of you teach Brand consciousness.. I also do .. And I consider it a very critical factor.. For companies, as also for individuals . You are a witness to how their brand value got eroded. With thousands of friends seeing and commenting on the post .. And don't forget , you pay for the brand , advertisement cost ,which are added to the production costs .. Quality: ---------- I have written in the original post that most of my fridges of other brands lasted for more than ten years ..( actually two of them our very own home grown products ) And here this one is .. No questions asked policy : --------- That's what several leading companies do . A customer raises an issue, she/ he is offered an exchange.. To maintain customer delight .. Alternatives : --------- Market is flooded with competing products .. Samsung lost a couple of customers who in turn will dissuade many more . Repair: _________ I could have got it done .But the technician said there is no guarantee it will work (Some inert gas had to be filled and coil replaced ).Since I can afford it , I decided for a new product . Many can't or won't. Consumer Court : ______________. This may happen in some cases . I have done it . But this time around , I do not have the time and patience .. Someone else may find deficiency in services and products and sue them .. Another hit at the brand value .. Since media and social media are very active now .. Trust : _____. Consumer Trust is very sacrosanct for a company.. Once this goes , they lose .. And they lose heavily..Samsung India need to train their staff better Training: ______. Training Need for Samsung staff stands identified.. Hope you find this real life case study insightful.. I am going to order a new fridge tomorrow 655 litres .. Side by side doors .. But another brand ..

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