Saumya Paliwal’s Post

The #RevSetter team is partnering with Jan Young, MBA, CSPO, CSM and the CxXchange #SuccessHour on an exciting new INDUSTRY SERIES! 🎉🎊 EACH WEEK we'll focus on what CS looks like in the worlds of: Hardware + Software Hospitality Tech HealthTech CyberTech MedTech MarTech FinTech EdTech IT Tech Because...EACH INDUSTRY has different problems to solve, so it has different products developed to solve those problems. EACH INDUSTRY has different characteristics and personas in their customer base. EACH INDUSTRY has different business models for those products and customers. VISION: 👉 5-10 CS LEADERS and CSMs from EACH INDUSTRY to come together and provide insights. 👉 Those CS Leaders and CSMs will help lead the breakout discussions after the overview. 👉 CS Leaders and CSMs from that industry will exchange ideas on best practices in the session. 👉 CS Leaders and CSMs from other industries will ask questions and gain insights that will help them reflect on their own industry and CS Program. 🚨 If this sounds interesting to you, follow the CxXchange Calendar at https://lnkd.in/gZ59N28b for updates! 👉 If you have an idea for another industry not mentioned in this post, please comment below! ♻️ Help us get the word out! Please like, comment, and share this post so we can gather enough #CS LEADERS and #CSMs from EACH INDUSTRY! 🙏 Thank you!!!

A well defined ICP is the key to unlocking growth.

Unlocking Success: The Ideal Customer Profile Demystified 🚀  Join Shyamal Parikh, founder of SmartTask.io, as he dives into the world of Ideal Customer Profiles (ICPs). Discover how defining your ICP can supercharge your business growth. 🎯📈  #SmartTaskInsights #ICPExplained #SAAS Edited by: PRATHAM PAWAR Vishrut Akhil

If you're looking to uncover gaps and opportunities to maximize impact... Take a look at Vasco 👀 I just had an awesome demo with Justin Hudon (great guy btw). It's effectively RevOps in a Box 📦 Vasco helps you Align all your revenue teams + architect your growth model: 🤝 Customer Journey - map your business around your customer journey and operating model (track channels, funnels, functions, handoff metrics) 🔽 Top-Down - set agressive goals and find the optimal path to hit them (track growth rate, average contract value, churn, expansion, conversion rates) 🔼 Bottoms-Up - allocate the exact right targets for each functions so that your customer journey never break (track resources planning, quotas, attrition, ramp-up, coverage) 💸 Costs - define the optimal balance between growth, margin and burn rate. 📊 Benchmarks- refine your plan against VC/PE benchmarks and industry standards. 📈 KPIs & Insights - know exactly what your business is doing in real-time and focus on what matters. Grateful for the strong partnership between Align Advisory Group & Vasco #saas #revops

Elevate your organization's customer success with Atma Gunupudi’s "The Customer Success Flywheel." This comprehensive guide offers invaluable insights for CXOs, CCOs, and entrepreneurs. Atma distills his extensive experience into a structured roadmap, covering essential topics like team structure, key roles, recruitment strategies, and compensation design. Adaptable to organizations of all sizes, this book ensures you have the tailored strategies necessary for success. Discover how to navigate complex customer landscapes and drive growth—unlock your potential today! https://amzn.to/4bnAo81 #CustomerSuccess #BusinessGrowth #saas #CustomerSuccessFlywheel #customerjourney #AtmaGunupudi #StardomBooks

MYTH: CS doesn't have frameworks because it looks so different in each company. FACT: CS has frameworks. 👀 CS looks different because the way you implement those frameworks depends on the product, the customer base, and your business model. Think about it. 🤔 Why would CS look EXACTLY the same in-- Hardware + Software Hospitality Tech HealthTech CyberTech MedTech MarTech FinTech EdTech IT Tech EACH INDUSTRY has different problems to solve, so it has different products developed to solve those problems. EACH INDUSTRY has different characteristics and personas in their customer base. EACH INDUSTRY has different business models for those products and customers. I have these insights because in my business, JanYoungCX, I consult with companies and coach CS Leaders from so many different industries. But I think EVERYONE would benefit from these insights! So... FINALLY CxXchange #SuccessHour is planning an INDUSTRY SERIES!! 🎉🎊🥳 EACH WEEK we'll focus on what CS looks like in a DIFFERENT INDUSTRY and WHY. I've been wanting to do this for over a year, but because of the coordination time on my part, it's been delayed. So I'm super excited to say I've found the PERFECT PARTNER and sponsor in RevSetter! The CEO, Haydar Al-Saad, has a similar vision, and I'm so excited to work with him, William Hance , and the team to bring this to you! VISION: 👉 5-10 CS LEADERS and CSMs from EACH INDUSTRY to come together and provide insights. 👉 Those CS Leaders and CSMs will help lead the breakout discussions after the overview. 👉 CS Leaders and CSMs from that industry will exchange ideas on best practices in the session. 👉 CS Leaders and CSMs from other industries will ask questions and gain insights that will help them reflect on their own industry and CS Program. 🚨 If this sounds interesting to you, follow the CxXchange Calendar at https://lnkd.in/gZ59N28b for updates! 🚀 If you would like to be one of those INDUSTRY LEADERS -- a CS Leader or CSM, comment below or DM me and I'll share a form so I can start organizing this series! 👉 If you have an idea for another industry not mentioned in this post, please comment below! ♻️ Help me get the word out! Please like, comment, and share this post so we can gather enough CS LEADERS and CSMs from EACH INDUSTRY! 🙏 Thank you!!!

🎉 Exciting Announcement from SJSTECH! 🎉 We are proud to share that on January 1, 2025, SJSTECH will be launching our newest web application— OCMS: Lead Management! 🚀 OCMS is designed to transform the way businesses handle lead management, offering intuitive tools to help you stay organized, improve lead tracking, and close deals faster. ✨ Why choose OCMS? ✅ User-friendly interface ✅ Customizable lead management solutions ✅ Real-time data and analytics ✅ Seamless system integration At SJSTECH, we are always pushing the boundaries to create solutions that drive growth and innovation. Learn more about us and get ready for OCMS by visiting www.sjstech.in Mark your calendars! Let’s make 2025 the year of growth and success! #LeadManagement #OCMS #WebAppLaunch #SJSTECH #2025Launch #BusinessGrowth

Yesterday I spoke about Achieving Sustained Growth with Product Practice at the kiwiSaaS Community Nelson chapter. There was a great discussion about how to gain understanding of the customer problems and we even chatted about #fractional roles! Thanks for having me and for all of the insightful questions 🙌 can’t wait to see who’s up next month! #growth #saas #productpractice

Join me at this month’s SuccessHACKER's CSM Mastermind panel discussion! 🚀 This month's topic: How to enable Customer Success Managers as revenue growers 🚀 I’m excited to be part of this online event series alongside Erika Villarreal and Marta M.! Join us tomorrow: 📅 Wednesday, April 17th, at 11 AM PT / 2 PM ET. We’ll discuss how CSMs and leaders can be more actively involved in driving revenue growth within their organizations and much more! Link to register for this event in the comments section below. #CustomerSuccess #SaaS #Development #Revenue

🚨 40-60% of deals end in status quo. 🚨 Cost of inaction (COI) is more important than ever before. ⭐ Join the Customer Value Community on June 13 at 11 AM ET for a webinar on The True Cost of Doing Nothing: How to Combat Status Quo: https://hubs.ly/Q02w30210 We will hear from Jen Allen-Knuth, Founder of DemandJen, and Alex Schrager, VP of Sales at Ecosystems, as they discuss tactics including: • Identifying high-priority problems • Driving group consensus • Quantifying the impact (non-monetized and monetized) of not changing Be sure to register even if you cannot attend live to receive the on-demand recording. #Webinar #B2BSales #ValueSelling #Sales #Value #Indecision #WinRates #SaaS