Shivam Raj’s Post

I've been using Airtel Broadband since over a decade but lately their service has become a joke. I got a new "100 mbps" connection on 1 September 2024, yet my connection has never ONCE crossed 40 mbps in the 50+ days that this connection has been active. I've tried on weekdays, weekends, daytime, early morning, late night, but it's ALWAYS stuck in the 38-42 mbps range. I've been calling day in and day out to their customer support, and they tell me they will get back to me "in 48-72 hours" (which is atrocious in its own way, but I digress), yet, I have NEVER gotten a call back. All of my tickets get closed automatically after 72 hours. To make things worse, they forced me into paying for 6 months because according to the guy who set up my connection they don't have a monthly plan in Bangalore. I'm not sure if this actually a thing or if he lied to my face. Here are some of the excuses I've gotten for the slow speed from their "experts". I wish this were an exaggeration: "You will never get over 70-80% of the advertised speed anyway. 40 mbps is normal" "But sir, 40 mbps is not a bad speed, you can watch 1080p Youtube, right?" "Sorry sir, you have an air fiber connection, I only know how to fix regular fiber connection." He then hung up "If you keep trying the speed test over the next few hours, it will get better" airtel Since you are clearly unable or unwilling to give me more than 40% of the speed you advertised, and considering that my connection hasn't worked as advertised for a single day, I would like a refund for the 6 months that I paid for. Thank you. Maybe ACT FIBERNET will be a better choice.

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Shivam, it’s concerning to hear that you're experiencing slow internet speeds. This isn’t the level of service we aim to provide. Please share your registered mobile number via DM, and we’ll look into this on priority.

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