#hiring Location - #chennai #pune Skills - #itil #incidentmanagement #itilcertified Ownership of technical issues through to conclusionGood command over EnglishAssists both Service Desk Agents and Service Desk Trainees in the management of any issues through to conclusionWorks with the team in dealing with major incidents, owning, escalating and following through to conclusionMonitors and analyse performance of Service Desk Agents handling live incoming calls and provides call coaching advice and guidance to Agents to improve the quality of the service delivered to the Customer Ensures Service Desk infrastructure has the correct level of functionality and is operationalSupports contact and follow up for Resolver groups to progress Incident, Problem and Change chases initiated by Service Desk AgentsTeam Working Proactively assists other team members to achieve team objectives and targets, may run short training sessions for Service Desk AgentsSupports discovery and documentation activities for the Service DeskData Handling Ensures correct deployment of escalation route for all operational & technical calls within Fujitsu and external resolving groupsEnsures Knowledge base is maintained Reviews and filters all staff suggestions regarding any improvements to any aspect of the service and escalate to appropriate contact pointAble to deal communicate complex technical instructions clearly and simplyAble to resolve difficult technical problems taking into account a range of factorsUnderstands all scenarios detailed in current Business Continuity Plan documentation and have the ability to invoke when necessaryMakes recommendations and updates to all operational procedures Requires less (or no) supervision and is more able to deal with non-routine situations Deals with escalations from Service Desk Agents and takes ownership of more difficult problemsTypically supports 1 customer/desk Could be internal and/or external customer Typical career path will be to Service Desk Team Manager or ITIL Process Manager Support the resolution of incidents to agreed service levels Assess and improve the skills and knowledge of Service Desk Agents Support assessing and implementing new service components To act as point of support in dispute or uncertainty over appropriate resolver group for an incident To ensure the Incident Management process, procedures and work instructions are adhered to by all relevant parties
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Hiring for HCL Tech...!!! CUSTOMER SERVICE MANAGEMENT (Min. Exp 5 to 15 years | Stakeholder Mgmt, Leadership Mgmt, Reporting, Data Analysis, Performance Mgmt, ITSM, Network Telecom Background;ITIL Certification) Location - Noida;Bangalore;Nagpur Please share your profile with Below Details- Current company Total Years of Experience Notice Period Current CTC Expected CTC Current Location Prefer Location md.abufaisal@hcltech.com
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📢 !! Great Opportunity for #L2_L3_SupportEngineers out there !! #Immediate_Joiners for #Kolkata and #Noida location. Title - L2 - L3 Support Engineer 📍Location - Kolkata (New Town) and Noida (Sec-62) 📑 Experience - 1 to 2 years of relevant experience ⏰️ Shift-timings - Rotational shift RESPONSIBILITIES : *Ensure an end-to-end client experience that is highly responsive and professional. *Lead and mentor junior support analysts and hands-on support in day-to-day operations. *Perform and oversee daily system checks, continuous monitoring, and regional handover. *Utilize monitoring tools to ensure system health and performance. Partner with appropriate delivery and engineering teams to prioritize bug fixes and changes. *Maintain and improve technical support documentation for knowledge sharing and training. *Participate in UAT and partner with delivery team for application releases into production. *Ensure essential procedures are followed and help to evolve high operating standards. *Automate manual and repetitive tasks to increase operational efficiency. *Produce and automate high-quality MI reports and service level reporting for clients. *Drive continuous improvement initiatives to enhance support processes and client satisfaction. *As QF experience increases, there will be opportunities to widen skillsets, e.g., addressing technical debt, training/mentoring. REQUIREMENTS: * Extensive experience in technical support especially on .NET / Azure application microservices. * Proven leadership experience, with the ability to mentor and develop team members. * Proficiency in microservices architecture and design patterns. * Provide evaluative judgment based on analysis of factual information in complicated situations. * Knowledge and experience of programming languages like C#, Python * Familiarity with CLI tools specifically VSCode and API tools like Postman. * Understanding of cloud services (Azure), containerization (Docker) and orchestration (Kubernetes). * Experience with Azure services and Azure SQL Database. * Experience with monitoring tools such as Grafana, Datadog, AppDynamic, Uptime Robot. * Self-starter that leads by example with a can-do attitude. * Excellent interpersonal skills, strong communication skills, * Strong desire to learn new skills & knowledge (business and technical) and build on existing skills. * Obsessive documentation practices, collaborative work style, and strong attention to detail. * Ability to work under high-pressure, prioritize, and handle multiple service request tasks. * Apply a logical approach to diagnosing problems and proposing solutions. * Ability to conduct data analysis and build scripts to assist support. Kindly share your resume at trishita.mistry@empaxis.com #L2 #L3 #jobseekers #Linkedconnections #applicationsupportengineer #Applicationsupport #C #Python #Azure #Postman #APItools #Kubernetes #Kolkatajobs #Noidajobs #SoftwareSupportEngineer #Grafana #Docker
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📢 !! Great Opportunity for #L2_L3_SupportEngineers out there !! #Immediate_Joiners for #Kolkata and #Noida location. Title - L2 - L3 Support Engineer 📍Location - Kolkata (New Town) and Noida (Sec-62) 📑 Experience - 1 to 2 years of relevant experience ⏰️ Shift-timings - Rotational shift RESPONSIBILITIES : *Ensure an end-to-end client experience that is highly responsive and professional. *Lead and mentor junior support analysts and hands-on support in day-to-day operations. *Perform and oversee daily system checks, continuous monitoring, and regional handover. *Utilize monitoring tools to ensure system health and performance. Partner with appropriate delivery and engineering teams to prioritize bug fixes and changes. *Maintain and improve technical support documentation for knowledge sharing and training. *Participate in UAT and partner with delivery team for application releases into production. *Ensure essential procedures are followed and help to evolve high operating standards. *Automate manual and repetitive tasks to increase operational efficiency. *Produce and automate high-quality MI reports and service level reporting for clients. *Drive continuous improvement initiatives to enhance support processes and client satisfaction. *As QF experience increases, there will be opportunities to widen skillsets, e.g., addressing technical debt, training/mentoring. REQUIREMENTS: * Extensive experience in technical support especially on .NET / Azure application microservices. * Proven leadership experience, with the ability to mentor and develop team members. * Proficiency in microservices architecture and design patterns. * Provide evaluative judgment based on analysis of factual information in complicated situations. * Knowledge and experience of programming languages like C#, Python * Familiarity with CLI tools specifically VSCode and API tools like Postman. * Understanding of cloud services (Azure), containerization (Docker) and orchestration (Kubernetes). * Experience with Azure services and Azure SQL Database. * Experience with monitoring tools such as Grafana, Datadog, AppDynamic, Uptime Robot. * Self-starter that leads by example with a can-do attitude. * Excellent interpersonal skills, strong communication skills, * Strong desire to learn new skills & knowledge (business and technical) and build on existing skills. * Obsessive documentation practices, collaborative work style, and strong attention to detail. * Ability to work under high-pressure, prioritize, and handle multiple service request tasks. * Apply a logical approach to diagnosing problems and proposing solutions. * Ability to conduct data analysis and build scripts to assist support. Kindly share your resume at trishita.mistry@empaxis.com #L2 #L3 #jobseekers #Linkedconnections #applicationsupportengineer #Applicationsupport #C #Python #Azure #Postman #APItools #Kubernetes #Kolkatajobs #Noidajobs #SoftwareSupportEngineer #Grafana #Docker
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📢 !! Great Opportunity for #L2_L3_SupportEngineers out there !! #Immediate_Joiners for #Kolkata and #Noida location. Title - L2 - L3 Support Engineer 📍Location - Kolkata (New Town) and Noida (Sec-62) 📑 Experience - 1 to 2 years of relevant experience ⏰️ Shift-timings - Rotational shift RESPONSIBILITIES : *Ensure an end-to-end client experience that is highly responsive and professional. *Lead and mentor junior support analysts and hands-on support in day-to-day operations. *Perform and oversee daily system checks, continuous monitoring, and regional handover. *Utilize monitoring tools to ensure system health and performance. Partner with appropriate delivery and engineering teams to prioritize bug fixes and changes. *Maintain and improve technical support documentation for knowledge sharing and training. *Participate in UAT and partner with delivery team for application releases into production. *Ensure essential procedures are followed and help to evolve high operating standards. *Automate manual and repetitive tasks to increase operational efficiency. *Produce and automate high-quality MI reports and service level reporting for clients. *Drive continuous improvement initiatives to enhance support processes and client satisfaction. *As QF experience increases, there will be opportunities to widen skillsets, e.g., addressing technical debt, training/mentoring. REQUIREMENTS: * Extensive experience in technical support especially on .NET / Azure application microservices. * Proven leadership experience, with the ability to mentor and develop team members. * Proficiency in microservices architecture and design patterns. * Provide evaluative judgment based on analysis of factual information in complicated situations. * Knowledge and experience of programming languages like C#, Python * Familiarity with CLI tools specifically VSCode and API tools like Postman. * Understanding of cloud services (Azure), containerization (Docker) and orchestration (Kubernetes). * Experience with Azure services and Azure SQL Database. * Experience with monitoring tools such as Grafana, Datadog, AppDynamic, Uptime Robot. * Self-starter that leads by example with a can-do attitude. * Excellent interpersonal skills, strong communication skills, * Strong desire to learn new skills & knowledge (business and technical) and build on existing skills. * Obsessive documentation practices, collaborative work style, and strong attention to detail. * Ability to work under high-pressure, prioritize, and handle multiple service request tasks. * Apply a logical approach to diagnosing problems and proposing solutions. * Ability to conduct data analysis and build scripts to assist support. Kindly share your resume at trishita.mistry@empaxis.com #L2 #L3 #jobseekers #Linkedconnections #applicationsupportengineer #Applicationsupport #C #Python #Azure #Postman #APItools #Kubernetes #Kolkatajobs #Noidajobs #SoftwareSupportEngineer #Grafana #Docker
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📢 !! Great Opportunity for #L2_L3_SupportEngineers out there !! #Immediate_Joiners for #Kolkata and #Noida location. Title - L2 - L3 Support Engineer 📍Location - Kolkata (New Town) and Noida (Sec-62) 📑 Experience - 1 to 2 years of relevant experience ⏰️ Shift-timings - Rotational shift RESPONSIBILITIES : *Ensure an end-to-end client experience that is highly responsive and professional. *Lead and mentor junior support analysts and hands-on support in day-to-day operations. *Perform and oversee daily system checks, continuous monitoring, and regional handover. *Utilize monitoring tools to ensure system health and performance. Partner with appropriate delivery and engineering teams to prioritize bug fixes and changes. *Maintain and improve technical support documentation for knowledge sharing and training. *Participate in UAT and partner with delivery team for application releases into production. *Ensure essential procedures are followed and help to evolve high operating standards. *Automate manual and repetitive tasks to increase operational efficiency. *Produce and automate high-quality MI reports and service level reporting for clients. *Drive continuous improvement initiatives to enhance support processes and client satisfaction. *As QF experience increases, there will be opportunities to widen skillsets, e.g., addressing technical debt, training/mentoring. REQUIREMENTS: * Extensive experience in technical support especially on .NET / Azure application microservices. * Proven leadership experience, with the ability to mentor and develop team members. * Proficiency in microservices architecture and design patterns. * Provide evaluative judgment based on analysis of factual information in complicated situations. * Knowledge and experience of programming languages like C#, Python * Familiarity with CLI tools specifically VSCode and API tools like Postman. * Understanding of cloud services (Azure), containerization (Docker) and orchestration (Kubernetes). * Experience with Azure services and Azure SQL Database. * Experience with monitoring tools such as Grafana, Datadog, AppDynamic, Uptime Robot. * Self-starter that leads by example with a can-do attitude. * Excellent interpersonal skills, strong communication skills, * Strong desire to learn new skills & knowledge (business and technical) and build on existing skills. * Obsessive documentation practices, collaborative work style, and strong attention to detail. * Ability to work under high-pressure, prioritize, and handle multiple service request tasks. * Apply a logical approach to diagnosing problems and proposing solutions. * Ability to conduct data analysis and build scripts to assist support. Kindly share your resume at trishita.mistry@empaxis.com #L2 #L3 #jobseekers #Linkedconnections #applicationsupportengineer #Applicationsupport #C #Python #Azure #Postman #APItools #Kubernetes #Kolkatajobs #Noidajobs #SoftwareSupportEngineer #Grafana #Docker
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Kindly refer to Pratip Dutt
We are urgently looking for an IT Application Operations Manager in Mumbai. Should have 15+ years’ experience in maintenance, support and exposure to capital market. Working knowledge of linux, shell scripts, C/C++. Operations management through ITIL / SDLC. Education - M.Tech / B.Tech / B.E / MCA Please send profiles to pratip@adastraconsultants.com References are welcome!!
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Apply Fast
Apply Fast We are Hiring for System & Network Administrator for Chennai Location #systemadministrator #chennai #Recruitment #jobopening #ITjobs
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Thinking of an Offshore Development Center (ODC) in India? Here's what you need to consider: 🌟 Location: Pick the right hub (Think #Bengaluru, #Hyderabad, #Pune) for talent & infrastructure. 🌟 Legal & Compliance: Navigate regulations with expert help. 🌟 Cultural Fit: Bridge the gap for smooth collaboration. 🌟 Tech Stack: Ensure reliable infrastructure & tools for seamless teamwork. 🌟 Top Talent: Attract & retain the best with competitive offers & a positive work environment. 🌟 Data Security: Protect sensitive information with robust measures. 🌟 Communication: Keep teams aligned with clear channels & collaboration tools. 🌟 Scalability: Plan for growth with a future-proof ODC structure. Ready to build your ODC in India? InsourceIndia can guide you through every step! https://bit.ly/3ZVKmIS #ODC #IndiaExpansion #ITInfrastructure #InsourceIndia #GlobalBusiness #BusinessStrategy #GCC #GIC #offshoreteams #remoteteams
Thinking of an Offshore Development Center (ODC) in India? Here's what you need to consider: 🌟 Location: Pick the right hub (think Bengaluru, Hyderabad, Pune) for talent & infrastructure. 🌟 Legal & Compliance: Navigate regulations with expert help. 🌟 Cultural Fit: Bridge the gap for smooth collaboration. 🌟 Tech Stack: Ensure reliable infrastructure & tools for seamless teamwork. 🌟 Top Talent: Attract & retain the best with competitive offers & a positive work environment. 🌟 Data Security: Protect sensitive information with robust measures. 🌟 Communication: Keep teams aligned with clear channels & collaboration tools. 🌟 Scalability: Plan for growth with a future-proof ODC structure. Ready to build your ODC in India? InsourceIndia can guide you through every step! https://bit.ly/3ZVKmIS #ODC #IndiaExpansion #ITInfrastructure #InsourceIndia #GlobalBusiness #BusinessStrategy
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Connect - Swati kashyap Designation- Senior Solution Architect Location: Bangalore, Noida, Pune. Experience: 10+ Years Notice - Immediate Joiners or currently serving. Must have Skills- OpsRamp Job Description :- Configure, deploy, and manage monitoring tools such as SolarWinds, Grafana, Zabbix, OpsRamp, and Icinga.Develop and maintain monitoring dashboards, s, and reports to provide real-time insights into the health and performance of our systems.Respond to s promptly, investigate incidents, and collaborate with relevant teams to resolve issues efficiently.Develop and maintain incident response procedures for monitoring-related incidents.Analyze monitoring data to identify performance bottlenecks and areas for improvement.Work closely with technical teams to implement optimizations and enhance overall system performance.Create and maintain comprehensive documentation for monitoring tools configurations, processes, and best practices. 𝐈𝐧𝐭𝐞𝐫𝐞𝐬𝐭𝐞𝐝 𝐜𝐚𝐧𝐝𝐢𝐝𝐚𝐭𝐞𝐬, 𝐬𝐡𝐚𝐫𝐞 𝐲𝐨𝐮𝐫 𝐂𝐕 𝐚𝐭 𝐝𝐢𝐠𝐢𝐭𝐚𝐥𝟑@𝐦𝐧𝐫𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬.𝐢𝐧 #SolutionArchitect #SeniorSolutionArchitect #ArchitectureDesign #CloudSolutions #EnterpriseArchitecture #SystemIntegration #TechnicalLeadership #SoftwareArchitecture #ITStrategy #SolutionDesign #InfrastructureArchitecture #DigitalTransformation #TechnologySolutions #ArchitectingExcellence #TechLeadership #SystemArchitecture #CloudComputing #EnterpriseSolutions
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#hiring Job Title: Network Engineer –L1 Location: Pune (Baner) Client: IBM Experience: 1 to 3 Years Notice Period: 30 Days Max. Roles and Responsibilities: 1. Health Check and Monitoring of Power Servers &AIX. 2. Take OS backup of LPAR and POWER SERVER HMC Configuration backup, 3. AIX Patch, Service pack upgrade, ML/TL update/AIX Migrations. 4. HMC code update 5. VIOS Upgrades 6. Work On S/W issues reported by Customer, 7. Resource allocation, deallocation. Prepare LPAR CPU, Memory resource allocation report as per customer requirement. 8. Collect NMON logs, generate NMON report and provide to customer with analysis. 9. Create new user, Reset user password 10. Create new File system as per customer requirement 11. Configure storage ASM disk on server and change require disk permission 12. Configure storage disk for Filesystem and extend size and filesystem size, 13. For storage refresh activity- Check disk count , disk permission at OS end and server prepare for database refresh, 14. Server restart as per customer request or if server hang, 15. OS configuration for VAPT point fixes, 16. If any hardware failure found during helath check. Raise ticket with IBM support, provide requested logs with them, and follow up with SME. Implement the AP provided by SME 17. IF any major changes require at server end, neet to RFC Raise. Documentation for RFC, RFC follow up, RFC clouser, 18. Raise service request for firewall access 19. Prepare production lapar for server testiong before DR DRILL activity. 1.Take require logs and Remove origional production volume from server. 2.Assign testing volume to server and change disk permission or if Fileststems are there need mount file system on server 20. Once testing completed, Prepare production lapar for actual DR DRILL activity with Original volume 1.Take require logs and Remove test volume from server. 2. Assign Original production volumes to server and change disk permission. 21. Planning for Resources allocation for DR DRILL 22. Install software, pakages as per customer requirement 23. S1 Remote Support for Critical issues (Out of Office Hr) 24. Server Health check and monitoring 25. Os tuning and os related network settings 26. Any unforeseen issue causing apply outage to be addressed (AIX/HW related). 27. Creating new Lpar as per requirement Interested candidates please dm on deepti@alphaobs.com
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Technical Service Engineer at Fujitsu Consulting India Pvt Ltd
9moPuneet Sud You can check this