SIS Holdings Group, LLC’s Post

Customer experience is the critical nexus between businesses and their customers, but the mantra of contact centers has long been to deflect live interactions. But these short-term cuts have led to long-term issues. Organizations that focus on deflection and automation quickly lose touch with their customers and open up opportunities for more customer-centric competitors to take their place. But, with the use of artificial intelligence and large language models, the return on investment equation is changing. For the first time, AI is helping unlock value from customer conversations that far exceeds its cost. Read from CEO Alexander Kvamme on the link in the comments below for more on this critical shift to driving value in the contact center. #custserv #CX #contactcenter #genAI #LLMs

🚀 Exciting Trends in Call Center AI! 🚀 Our latest report reveals that the global call center AI market is set to grow at a 26.3% CAGR over the next decade. This rapid growth highlights AI's critical role in transforming customer service. Key Insights: 🤖  Live chat features are now a staple for many companies, enhancing real-time customer interactions. 📞 Phone calls remain a powerful influence on US spending, with rising advertising spend and mobile call volumes to businesses. AI is revolutionising customer engagement. Get in touch to stay ahead and leverage this for your organisation❗ For more insights, check out the full report! 📊 #AI #MarketTrends #CustomerService #Innovation

Amdocs' own Samit Banerjee has shared some insightful strategies on those three strategic gen AI initiatives to optimize customer experiences that we can all benefit from. In today's world, offering top-notch customer experiences isn't optional – it's essential. I've been learning about how #GenAI is reshaping our industry, and it's amazing. Did you know that while 90% of CSPs see the potential of Gen AI, only 22% have actually adopted it? Imagine how much smarter our payment systems could be, how we could enhance every customer interaction, and create personalized content that truly connects with people. Check out his byline to dive deeper into these ideas: https://lnkd.in/gk3cVYfd #CustomerExperience #Innovation #Amdocs #futurism

Is AI ready to take the reins in retail?🧑💻 The era of generative AI is just beginning, with 75% of people already embracing tools like ChatGPT in their daily lives. But while AI in the retail market is set to soar to over $85 billion by 2032, growing at an impressive annual rate of 31.8%, consumer sentiment reveals a different narrative. Despite AI's promise to revolutionise customer experiences, 73% of people believe human interaction remains indispensable in retail. This raises a critical question: Should AI do your shopping? Join us for our 20-minute Spotlight to explore the delicate balance between AI-driven efficiency and preserving the human touch in retail. 🗓️ Tuesday, 30th July at 10 a.m. BST / 5 p.m. SGT or 9 a.m. PST / 12 p.m. EST / 5 p.m. BST In this live session, you’ll learn: 💡 How AI can enhance both front-end customer experiences and back-end business systems. 💡 How leading brands leverage AI to deliver hyper-personalized experiences, boosting customer satisfaction and loyalty. 💡 Three strategies for implementing AI responsibly, balancing consumer trust and delight. Sign up now to join us for an analyst-led live webinar on 30th July 👉 https://hubs.li/Q02HGhmB0 #AI #RetailInnovation #CustomerExperience #Webinar #AIinRetail

🚀 CX Disruptors – AI Impact Series: Part 1 with ERGO Group AG Join Felix Wrobel from ERGO as he discusses how Conversational AI is transforming customer service for over 10 million calls annually. By automating simple tasks, ERGO reduces wait times and enhances customer satisfaction while empowering agents to focus on more complex issues. Felix shares ERGO's goal of rolling out this technology to create a seamless multichannel customer experience across chat and other channels. Discover ERGO’s vision of becoming the leading digital insurer by 2025 and learn how Conversational AI drives efficiency and enables 24/7 support. Tune in to see how AI is reshaping the customer experience! Click here to learn more and subscribe to the series: https://hubs.la/Q02TzSH_0 #GenAI #ConversationalAI #CustomerService #ERGO #CXDisruptors #DigitalTransformation #CognigyAI

Dive into the world where #artificialintelligence meets #customerservice. Our latest insights shed light on how #AI technologies are reshaping the way businesses connect with their #clients. From personalized support to predictive assistance, discover how these innovations are setting a new standard for customer interactions, ensuring every encounter is as informative as it is efficient. Join us in exploring the upgradation of AI-driven customer experiences. Visit: https://lnkd.in/dXbweBb7 #businessphoneservice #voip #customerexperience #AIvoip #AIvoice #digitaltransformation

In this week's CX AI Newsletter we cover a new generated voice by Microsoft that for the first time reaches human parity! Wow! Plus news about AI solutions affecting call centers. #genAI #AI #CCAI #CallCenters #Support

✨ Introducing Agent Assist at Diabolocom! Discover this game-changing AI product : the co-pilot your agents won’t want to work without 🚀 What does it do? ✅ Real-time transcriptions to capture every customer interaction ✅ Automatic summaries at the end of each call ✅ Intent recognition to anticipate customer needs ✅ Instant access to key information from your internal documentation ✅ Quick and easy setup, natively in our solution or via API The results? 🕒 More time to focus on what truly matters: building strong customer relationships ⚡ Optimized Average Handling Time 📈 Greater accuracy and fewer errors 🎯 More confident, motivated, and efficient agents 💡 Bottom line: Increased efficiency and improved customer experiences! ➡ Want to learn more? Visit our dedicated Agent Assist page: https://lnkd.in/eJ5m6AnX #ContactCenter #AgentAssist #AI #Diabolocom