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At the heart of driving high levels of customer satisfaction, we’ve identified eight factors that serve as the foundations of a customer-focused culture. Download our free guide here https://lnkd.in/eJyNg6gv

For Customer Service leaders, there are 8 factors that serve as the foundations of a customer-focused culture, which is at the heart of driving high levels of customer satisfaction. Download our free Guide to these 8 essential factors. https://lnkd.in/ehJsEPep

The 7 Ps of Customer Satisfaction! Let's step inside and discuss it. Flip through these slides to explore the 7 Ps of Customer Satisfaction in depth! P.S. Customer satisfaction isn't just about one thing—it's about delivering a complete and positive experience at every step. Sumaya Binte Islam

Nessco’s customer satisfaction rate last year was? A) 85%  B) 90%  C) 95% #CustomerSatisfaction #CustomerCare #CustomerExperience #FeedbackMatters #QualityService #BusinessMetrics #CustomerCare

Want to boost customer satisfaction in your service department? 🚗✨ Learn how to charm customers, build lasting relationships, and excel in automotive fixed operations. From first impressions to handling difficult situations, this guide covers it all. Elevate your service advisor skills and drive customer loyalty. 🔧🤝 Read the full article here: https://lnkd.in/eR9fis6r

Why Is Measuring Customer Satisfaction Important? The importance of measuring customer satisfaction cannot be overstated. It is crucial for understanding customer needs, improving products and services, and fostering loyalty. By providing valuable insights into areas that require improvement, it aids in retaining customers and creating a positive brand perception. Furthermore, it enables better decision-making, supports continuous improvement, and ultimately boosts overall business performance. The significance of measuring customer satisfaction was first recognized in 1976 when the American Customer Satisfaction Index (ACSI) conducted a survey that revealed a direct correlation between customer satisfaction and a company’s financial performance. This groundbreaking study completely transformed the business world’s approach to measuring customer satisfaction.

A helpful free resource for Customer Service leaders... There are 8 factors that serve as the foundations of a customer-focused culture, which is at the heart of driving high levels of customer satisfaction. Download our free Guide to these 8 essential factors here: https://lnkd.in/ePdyEJxj

Maximising profit through higher customer satisfaction, without measuring customer satisfaction or the key performance indicators of customer satisfaction is like options trading without measuring the Greeks, in other words trying to hit boundaries under the dark. Do you see your organisation measuring customer satisfaction and the right key performance indicators impacting customer satisfaction ?

TOOLKIT 19 – BUILD YOUR BUSINESS BY DELIGHTING CUSTOMERS Delighting customers means doing that bit extra for customers in order to create customer satisfaction beyond the norm. If it is done well it can lead to high levels of repeat business, new opportunities coming from referrals from delighted customers and a lowering of sensitivity to price. Delighting customers is more than just good customer service. Making it easy to place an order, being treated with respect, getting queries answered and deliveries on time does not delight customers, this is basic customer service. It’s a right not a delight. Click here to read more in our toolkit https://lnkd.in/gi6rxPWJ #keephealthykeepgoing

At CIAG, customer satisfaction is at the core of our business model.