Sumaya Binte Islam’s Post

At CIAG, customer satisfaction is at the core of our business model.

Customer satisfaction is crucial for every business. 4 Types of Customer Satisfaction.........! Let's go inside and talk about it. swipe this carousel to know more! P.S. Customer satisfaction isn’t just about meeting needs—it's about creating memorable experiences that build trust and loyalty over time! Sumaya Binte Islam

The 10 Domains of Customer Satisfaction. Let's step inside and discuss it. Slide this carousal and go to this depth. P.S. Keeping customers satisfied is an ongoing process. Sumaya Binte Islam

Customer satisfaction has a way of creating loyalty. And, when satisfaction persists for a long period of time, customers notice it. That’s why it’s appreciated when Singer Industrial companies like Spartan Industrial & Marine are recognized by customers as having set a high standard for customer satisfaction, and then live up to it. Every. Single. Day. #SpartanIndustrialAndMarine #SingerIndustrial #5StarGoogleReview #CustomerOriented

Customer satisfaction has a way of creating loyalty. And, when satisfaction persists for a long period of time, customers notice it. That’s why it’s appreciated when Singer Industrial companies like Spartan Industrial & Marine are recognized by customers as having set a high standard for customer satisfaction, and then live up to it. Every. Single. Day. #SpartanIndustrialAndMarine #SingerIndustrial #5StarGoogleReview #CustomerOriented

What's your strategy for boosting customer satisfaction? ✏️ Through my background in customer service in various roles, my strategy for boosting customer satisfaction centers around a customer-centric approach and personalization. By actively listening to customers, showing empathy, and tailoring solutions to their specific needs, I aim to create meaningful connections that lead to enhanced satisfaction levels.

We prioritise customer satisfaction by modifying our systems & SoPs towards customer delight ! This is not only a day-to-day process but an ongoing process. It's in the DNA of our organisation. While we do not have a system to measure customer satisfaction, we value each customer's unique request. This means there is no room for, say a 98% customer satisfaction or a 4-star review. This, inter alia, means that we work towards a 5-star review in 100% of the cases.

Reduce operational costs and increase customer satisfaction by getting your organization's channel strategy right.

There's nothing more important than keeping your clients happy (except perhaps the results you get!), so here are Tom and Michaela's top tips for customer satisfaction.

Empathy is one of the most effective ways to improve overall customer satisfaction levels. In fact, by using empathetic phrases you can increase customer satisfaction by 15%. But despite its proven effectiveness, only 26% of agents use them. Some of the most effective empathic expressions are: “I understand,” “I agree,” or “You’re absolutely right.” When customers feel heard and valued, they are more likely to remain loyal and share positive experiences about your brand with others.