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Pillars of Truly Luxury Hospitality 1. Personalization: Horst Schulze, Co-Founder of The Ritz-Carlton Hotel Company, highlights: "Personalized service is the cornerstone of modern luxury. It’s the ability to make every guest feel unique and valued." 2. Anticipation: According to Isadore Sharp, Founder of Four Seasons Hotels and Resorts: "The hallmark of exceptional luxury hospitality is the ability to anticipate needs before they are expressed." 3. Attention to Detail: As Hervé Humler, Former President and COO of The Ritz-Carlton Hotel Company, puts it: "True luxury hospitality is defined by the subtle details that cater to individual preferences, turning each interaction into a personalized experience." 4. Exceeding Expectations: Nina Smith, Hospitality Consultant, asserts: "Luxury is not about the cost of the service, but the quality of the experience." 5. Genuine Connection: Dan Ruff, CEO of Belmond, explains: "In the realm of luxury, it’s not just about offering more but about offering more of what matters to the guest."

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