Swiipr ’s Post

If every Delta Air Lines lounge was like this one at #SXSW, I'd scurry to get access and get to the airport early every time I fly. 🛫 Bravo to the Delta Air Lines activations at SXSW, on-site, surrounding the event and at the airport. #experientialmarketing #travel #sxsw2024 #customerexperience #premiumbrandmarketing

To what extent have technological innovations in the airline sector directly uplifted the passenger experience? We take a look in this report, by diving into three key areas: 💻 The booking experience 📺 In-flight entertainment 🤝 Loyalty programs Read the full report here: https://hubs.li/Q02JLG-10

Insightful panel discussion at #WorldAviationFestival2024 about how inflight connectivity increasingly shapes the digital cabin, featuring United Airlines, Condor Flugdienst GmbH, AERQ, and Seth Miller. Here are three key takeaways: - Investments are shifting away from canned content towards integration with third-party services on the ground. - The online and offline domains need to be combined into one cohesive experience. - For inflight connectivity, reliability and consistency are more important than achieving hundreds of megabits of throughput.   To be continued! #SkyFive #InflightConnectivity Picture by Cyril JEAN. People from left to right: Seth Miller, Dirk Lindemeier, Dominic Green, Meike Pucher, Janina Kratz, Martin Orzechowski.

Are you like me when it comes to flying? Worried I will miss my flight, I like to arrive with lots of time. It's so stressful when it's super busy at security, but even more frustrating is when the flight is delayed. Did you know how crucial IT is for these airlines and airports, and how it can impact your experience? Aeroporti di Roma spoke about this last year at Innovate in Barcelona, and Air France-KLM will talk about how they are leveraging observability tools to make your flight less stressful. There are still some spots for you to join, but registration will probably close soon: https://lnkd.in/e_TNKnYc

I had the privilege of attending the World Aviation Festival 2024 last week in the vibrant city of Amsterdam. It was a fantastic opportunity to reconnect with former colleagues, especially from my Emirates days, and to meet new and current industry peers. Unsurprisingly, some of the hottest topics discussed were Data, AI/ML, Personalization, and Experimentation. I was particularly glad to see airline retailing—a topic that demands the industry’s full attention—receive significant discussion as well. It’s exciting to hear about the organizational changes happening at airlines, with traditional departments now collaborating to drive offer management and build order management systems. It’s also encouraging to see terms like “offers,” “orders,” and “retailing” appearing in job titles. While NDC (New Distribution Capability) has matured, there is still room for greater adoption. As one presenter pointed out, NPS (Net Promoter Score) on Direct and NDC channels is significantly higher compared to EDIFACT channels—so the industry should embrace NDC more rapidly. Creating bookings based on rich, personalized, and dynamic offers is just one piece of the puzzle. Content isn’t truly retail-ready if you can’t service it with full end-to-end capabilities. Personalization will remain a distant goal until booking modifications can be managed seamlessly. Delivery, fulfillment, and settlement become especially complex when managing non-air partners. OneOrder is essential to creating a one-stop shop for all customer service needs. Today, the airline industry looks to retailers like Amazon as a benchmark for customer experience. It’s time we set the standard so that other industries look to us for inspiration. Let’s come together as an industry to make this happen. Time is of the essence. As someone at the conference said, “If we are willing to change, we will find our way.” Picture below with Anand Lakshminarayanan. Good to see you, my friend. #WorldAviationFestival #AviationFest #Travel #Aviation #IATA #Airlines #AirlineRetailing #NDC #OrderManagement

A New Name in #OOSD for smaller airlines. With the acquisition of Travel Technology Interactive, CitizenPlane has become a new entrant in the market for #OOSD. TTI has historically focused on smaller carriers so this may represent a way into the new technologies for airlines in tiers 3 and 4. Read the recently published T2RL First View commentary on this market development. Download the FREE First View commentary https://ow.ly/TW6750TBjF4. #airlines #airlinetechnology #PSS #OTA #NDC #MarketIntelligence

Back to work after last week's #AviationFest. Here's our recap of World Aviation Festival in 8 photo's: 1. Global connections: We had the chance to meet and have valuable conversations with people from all over the world (airports, airlines, and other stakeholders). Thanks for the picture Dirk Bresser & Simon Prent 2. VIP visit: Royal Schiphol Group's CEO, Pieter van Oord, visited our booth and experienced the Deep Turnaround insights firsthand. 3. Team excitement: Lots of energy the in the team to make WAF a successful event. It feels like a team building activity, where everyone contributes to achieve a great outcome. 4. Comfortable booth: Our booth served as a comfortable home base for the three-day event. 5. Interactive experience: visitors could interact with Travor, the multi-use case passenger experience platform, and even scan their boarding passes for a personalised itinerary on their way home. 6. Panel discussions: Mieke Struik from Schiphol Group joined a panel to discuss the future of smart airports, focusing on the passenger experience. 7. Great atmosphere: The RAI Amsterdam provided a nice atmosphere with lots of exhibitors. The weather played a great role, too. 8. New technology: Visitors had the opportunity to try out the new PRM call point, part of Travor, which is being rolled out at multiple airports. See you at the next aviation event. #airports #innovation

In this new report, we set out the airline experience as it exists, reveal what passengers want from their travel experience now and in the future, and explore how airlines can make use of data and new technology to set about meeting those expectations. We will focus on three key areas: 🖱️Flight Booking. How far has digitization brought us and what's left to do to create seamless booking experiences for all? 📺 The In-Flight Experience. From the complexities of airplane Wi-Fi to the untapped potential of in-seat screens and beyond, zoom in on the transformation of in-flight entertainment (IFE) systems. 💳 Redefining Loyalty. Are airline loyalty schemes in decline, and how can airlines innovate to engage more customers? https://hubs.ly/Q02DxxMp0

In this report, we set out the airline experience as it exists, reveal what passengers want from their travel experience now and in the future, and explore how airlines can make use of data and new technology to set about meeting those expectations. We focus on three key areas: 🖱️Flight Booking: How far has digitization brought us and what's left to do to create seamless booking experiences for all? 📺 The In-Flight Experience: From the complexities of airplane Wi-Fi to the untapped potential of in-seat screens and beyond, zoom in on the transformation of in-flight entertainment (IFE) systems. 💳 Redefining Loyalty: Are airline loyalty schemes in decline, and how can airlines innovate to engage more customers? Read the report here >> https://hubs.li/Q02GnLCZ0

Passenger Experience Conference 2024 – Innovating tomorrow's travel experiences For aviation, as well as other travel sectors, the passenger experience of the 2030s may be some way off, but the future starts here. A clear vision is needed about how to solve the frustrations and respond to the needs of the new cohorts of travellers who will be flying into the next decade. How should we design the friction points of today’s journey out of the system? How should we transform today’s challenges into tomorrow’s business opportunities? And what touch-points will provide value and delight for future passengers? If these are questions you need answered, be sure to join us in Hamburg at the Passenger Experience Conference (#PEC2024) on May 27 2024. #aviation #airlines #passengerexperience #OnboardInnovation #AIX2024 #WTCE2024