Tahiya Al Rumhi’s Post

Here are some important questions every organization must reflect on when it comes to listening to the voice of the customer (VoC); • Do we claim to be listening to the voice of the customer or do we actually do? • What does it entail for us to listen to the voice of our own customers? • How can voice of the customer programs change the way we deliver customer experiences? Let our team of experts work with you to build a successful VoC program that permits you to stay ahead of competition. Get to us on +237 651 781 862 or book an appointment here to talk to one of our experts https://lnkd.in/dMTXUVCt #CXTouchpointsGroup #VoC #CustomerFeedback

👂 Why Voice Of Customer (VOC) important to collect and connect with each touch points? 👄 Voice of the Customer (VOC) is a fundamental aspect of customer experience management. 🤝 Throughout the customer journey, it involves gathering positive and negative feedback, opinions, and recommendations from customers. 🗨 Organizations can gain valuable insights into their customers' needs, preferences, and overall satisfaction levels by collecting and connecting with each touch point. 💔 💔 💔 Majority of customers are thinking would switch to different brand after 3 or 4 negative experiences. Create seamless experiences: 🌏 What are the customer's expectations? 🌏 Are we being met or exceed customer expectations? 🌏 Where are the basic friction points?  🌏 Are we capturing the customer verbatims to invent our brands and technology? 💓 VOC is called HERTBEAT of organization. 💓 JEY #customercentricity #customercentric #customerexperience #customercare #customerservice #leadership #icare #wecare #customer #brand #product

Here are some important questions every organization must reflect on when it comes to listening to the voice of the customer (VoC); 👉• Do we claim to be listening to the voice of the customer or do we actually do? 👉• What does it entail for us to listen to the voice of our customers? 👉• How can the voice of the customer program (VoC) change how we deliver customer experiences? Let our team of experts work with you to build a successful VoC program that permits you to stay ahead of the competition. Get to us at +237 651 781 862 or book an appointment here to talk to one of our experts https://lnkd.in/dMTXUVCt #CXTouchpointsGroup #VoC #CustomerFeedback

Learn how to create a meaningful Voice of Customer (VoC) program that is all encopmpassing, considers all stakeholders and delivers best practice continual improvements. Here is an article we wrote on the subject: 👇 #CX #VOC #continuaimprovement #bestpractices #business #kineticcx

What is one of the most important aspects of improving CX initiatives? Listening to what customers have to say, of course! 💫 Introducing our new section on VoC! ✅ A big thank you to James Elliott for verifying it! ⭐ Make sure to check it out! Link in the comments 👇 #CX #customerexperience #voc #voiceofthecustomer #CXpanda

It is the voice of the customer (VOC) that is the driving voice. #ContinuousImprovement #OperationalExcellence #LEAN

"It all starts with listening to customers." In our journey towards excellence, the first step is always the most important: listening to our customers. Just like Mario in his quest, we face various challenges and opportunities. Through this video, I illustrate how handling feedback effectively can lead to continuous improvement and ultimately, customer delight. Watch the video to see how: • Listening to customers helps us understand their needs and concerns. • Addressing complaints and negative feedback allows us to identify and fix issues. • Embracing constructive feedback and positive support empowers us to grow and enhance our services. • Constantly improving services transforms obstacles into opportunities for better customer experiences.   Moral: Always prioritize our customers' voices to reach the ultimate goal: Customer Delight. #customercentric #cximpact #valueadds

Every company strives to provide the best customer experience possible. But what sets apart the truly exceptional companies is their approach to sustaining WOW experiences every time a customer interacts with them. What approach do you follow to ensure your customers always have a positive experience when interacting with your channels? Share your experiences and insights in the comments below! #whatdoyoudo #customerexperience #sharingexperiences #cxm

It is the voice of the customer (VOC) that is the driving voice. #ContinuousImprovement #OperationalExcellence #LEAN

It is the voice of the customer (VOC) that is the driving voice. #ContinuousImprovement #OperationalExcellence #LEAN