Senior Change & CI Coach, PMP, Six Sigma, Agile, MBA, Leader as Coach at Petroleum Development Oman, Lead IDS project in OmanTel
VOC The Voice of the Customer (VOC) is crucial for achieving successful outcomes. Both Agile and Continuous Improvement rely on VOC to drive effective enhancements and results. However, establishing a unified source for VOC can be challenging. Here are some steps that would be helpful: #VOC #Customer Experience
Create a “Customer-Centric" culture to drive organizational profitability | CX TRANSFORMATION LEADER | MENTOR | CX PRACTITIONER
👂 Why Voice Of Customer (VOC) important to collect and connect with each touch points? 👄 Voice of the Customer (VOC) is a fundamental aspect of customer experience management. 🤝 Throughout the customer journey, it involves gathering positive and negative feedback, opinions, and recommendations from customers. 🗨 Organizations can gain valuable insights into their customers' needs, preferences, and overall satisfaction levels by collecting and connecting with each touch point. 💔 💔 💔 Majority of customers are thinking would switch to different brand after 3 or 4 negative experiences. Create seamless experiences: 🌏 What are the customer's expectations? 🌏 Are we being met or exceed customer expectations? 🌏 Where are the basic friction points? 🌏 Are we capturing the customer verbatims to invent our brands and technology? 💓 VOC is called HERTBEAT of organization. 💓 JEY #customercentricity #customercentric #customerexperience #customercare #customerservice #leadership #icare #wecare #customer #brand #product
Learn how to create a meaningful Voice of Customer (VoC) program that is all encopmpassing, considers all stakeholders and delivers best practice continual improvements. Here is an article we wrote on the subject: 👇 #CX #VOC #continuaimprovement #bestpractices #business #kineticcx
It is the voice of the customer (VOC) that is the driving voice. #ContinuousImprovement #OperationalExcellence #LEAN
Lean Six Sigma Master Black Belt (20+ years) | Developer of High Reliability Organizations (HRO) (to over 40 organizations) | trained 5000+ belts | Speaker | Author of "Why they Fail, and the Simple Key 🗝️ to Success"
It is the voice of the customer (VOC) that is the driving voice. #ContinuousImprovement #OperationalExcellence #LEAN
Customer Experience Trainer | Relationship Mgt & Marketing Strategist | Expert in Customer Service & Key Account Growth | Sales Leader Driving Exceptional Experiences Through Holistic Communication & Innovative Solutions
Let’s talk about Attitude in relation to CX! Attitude plays a crucial role in shaping customer experience, it influences how customers perceive a brand, service, or interaction. A positive attitude fosters trust, satisfaction, and loyalty, while a negative attitude can drive customers away, leading to lost business and reputational damage. What do you think? Let’s talk Juliana Wanjira Gachira MPRSK FemmeForce Communications corporation Ltd #customerexperience #business #trainer #customerservice
It is the voice of the customer (VOC) that is the driving voice. #ContinuousImprovement #OperationalExcellence #LEAN
Advisor at DXC | CSM® | FLMI L1 | 6σ BlackBelt | Author | Entrepreneur | Certified Life Coach
"It all starts with listening to customers." In our journey towards excellence, the first step is always the most important: listening to our customers. Just like Mario in his quest, we face various challenges and opportunities. Through this video, I illustrate how handling feedback effectively can lead to continuous improvement and ultimately, customer delight. Watch the video to see how: • Listening to customers helps us understand their needs and concerns. • Addressing complaints and negative feedback allows us to identify and fix issues. • Embracing constructive feedback and positive support empowers us to grow and enhance our services. • Constantly improving services transforms obstacles into opportunities for better customer experiences. Moral: Always prioritize our customers' voices to reach the ultimate goal: Customer Delight. #customercentric #cximpact #valueadds
You want to improve your CX? Start by understanding what your customers truly think. #VoC #CustomerFeedback #CXTouchpointsGroup.
You want to improve your CX? Start by understanding what your customers truly think. #VoC #CustomerFeedback #CXTouchpointsGroup.
"Service delivery isn't just about solving problems; it's about creating experiences that customers remember and value. Consistent, thoughtful interactions build trust and loyalty one conversation at a time. ✨ Always ask: How can I make this experience better for the customer today? #ServiceDelivery #CustomerExperience #ExceedExpectations #CustomerCentricity"