The Paddington Partnership’s Post

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Delta Air Lines taking a similar approach of other airlines opening 3 new premium lounges. I think it's a good thing given most airline lounges are overflowing these days. https://lnkd.in/gzMJ46gm #deltaairlines #deltaone

Heathrow Express, I get it that sometimes things go wrong that are outside your control which means you can’t run a service from Heathrow to Paddington. You are providing a premium service (and ticket prices reflect that), so it would have been a good experience if you had informed your customers in the arrivals terminal rather than at the station and provided an alternative. Instead, the service you provided was anything but a good experience. #customerexperince #servicedelivery #customerservice

When you think "luxury", JetBlue isn't generally what comes to mind unless we're referring to extra snacks. The carrier is going premium with plan to build its first-ever airport lounges to bolster profits and support its turnaround. JFK and Boston Logan airports will soon be home to JetBlue’s first airport lounges, and if you believe the carrier, these lounges will be very exclusive. It's also a sign of the changing airline industry where discount carriers are facing increasing pressure from investors for revenue and consumers for better services. This is a different kind of project 2025. The sky's the limit as this is part of JetBlue's grand "JetForward" program, which includes a $400 million investment between 2025 and 2027 in premium products. The new luxury lounges are expected to launch next year and will align closely to boost the value of JetBlue's TrueBlue loyalty program. At a sky-high level, the lounges themselves are similar to what other carriers offer - free food and beverages, free wi-fi and of course, plenty of legroom to socialize and relax until your plane shows up. Exclusive, but still crowded? For many of us who have spent time at these lounges, they can be either an oasis from the crowds or a nightmare in terms of being overrun by other passengers. JetBlue is promising that overcrowding won't happen, but like being stuck on the tarmac, the proof will be in the de-icing machine. Premium lounges are a sign of the times. Not only is airtravel becoming more competitive, so are the lounges. The industry is facing a significant shift especially for discount carriers. With the major airlines such as United, American and Delta are now offering a variety of services to passengers willing to pay for them. That's putting pressure on the likes of JetBlue and Southwest Airlines to up their revenue game towards profitability. Southwest is already putting an end to open seating and is moving towards paid seat assignments. Giddy up! The changes in the industry mean an interesting time is in store for travelers. Whether the plethora of premium services becomes the utopia many are expecting, we'll just to have to wait and see https://lnkd.in/gdJyKQPb #jetblue #newyork #boston #airlines #airtravel #travel #luxury #vacation

🌟 𝗕𝗼𝗼𝘀𝘁𝗶𝗻𝗴 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝘄𝗶𝘁𝗵 𝗔𝗻𝗶𝗺𝗮𝘁𝗲𝗱 𝗜𝗻𝗳𝗼𝗴𝗿𝗮𝗽𝗵𝗶𝗰𝘀 𝗳𝗼𝗿 𝗛𝗲𝗮𝘁𝗵𝗿𝗼𝘄 𝗔𝗶𝗿𝗽𝗼𝗿𝘁! 🎨✈️ I'm excited to share a recent project where I created an animated infographic for Heathrow's traffic figures. The goal? To significantly increase engagement on Heathrow's LinkedIn page. 𝗠𝘆 𝗮𝗽𝗽𝗿𝗼𝗮𝗰𝗵: ⭐️ Leveraged current animation trends ⭐️ Created a modern, fun, and attention-grabbing style ⭐️ Focused on making the content entertaining and hook viewers from the start The results have been fantastic! This animation has outperformed anything on Heathrow's LinkedIn page in recent memory, with engagement metrics soaring. It's been brilliant to see people really connecting with and responding to the content. I'm thrilled that my passion for animation has translated into tangible results for Heathrow. Have you used creative approaches to boost engagement in your field? I'd love to hear your experiences! #AnimatedInfographics #LinkedInEngagement #DataVisualisation #HeathrowAirport

An #Ideaworks CarTrawler study shows #airlines raking it in with their #airportlounges. Airport Lounges Are the Hottest Ticket was issued today as an 18-page report to describe the economics of lounges and consumer fascination with these airport retreats. The following are additional key findings from the report: - Co-branded credit cards contribute 40% of guests for airline-operated lounges in the US, with just 5% of guests purchasing single visit passes. - Oneworld, SkyTeam, and Star Alliance together offer access to more than 2,300 lounges worldwide. - Delta’s Sky Clubs likely generated more than $772 million for the airline in 2023. - Capital One, which is set to add 300 million customers with its purchase of Discover Card, operates 50+ Capital One Cafes in urban settings, and airport lounges at Dallas/Ft. Worth, Denver, and Washington Dulles. Capital One needs one in Orlando! https://lnkd.in/e6nRpKvM #ancillaryrevenue Nice one Jay Sorensen

JFK Airport’s $19 billion transformation marks a pivotal step in shaping the future of travel retail in America. This milestone isn’t just about infrastructure; it’s about redefining the entire travel experience. With newly designed spaces for innovative retail concepts, JFK is poised to set the standard for U.S. airports in enhancing traveler engagement and redefining service excellence. Aligned with L’Oréal Travel Retail’s mission to “ Beauty for All Travelers” we look forward to working with our partners to enhancing this journey by bringing world-class beauty experiences to travelers, wherever they may be. It’s inspiring to see how travel retail can elevate airports as spaces that celebrate beauty, well-being, and sustainability, transforming every journey into a memorable experience. #JFKtransformation #FutureOfTravelRetail #BeautyForAllTravelers #LOréal #TravelRetail https://lnkd.in/dB7hxhZ2 Emmanuel Goulin, Baptiste Beau, Guillaume DUCOUT, Pauline Maynard-Denery, Arnaud Gallet, Benoit Budin, Joseph Falic, Julia Seve

March 2024 at Cork Airport ✈️ 🧍♂️🧍♀️ 226,250 passengers 📈 +25% growth vs. March 2023 👮♂️ 100% through security in less than 20 minutes 🛫 83% average load factor 🧳 Average bag return time: 10 minutes 📆 Busiest day: Friday, March 29 📍 Busiest destination: London Heathrow Last month, we welcomed over 45,000 more passengers compared to March 2023. Passenger numbers in January, February and March have all been well ahead of 2023 levels and last month's traffic was boosted by international sporting fixtures, St. Patrick's Day/Bank Holiday and the start of the Easter school holidays. Commenting on last month's business performance, daa CEO Kenny Jacobs said: "Cork Airport had another fantastic month, with passenger numbers up 25% on March last year. A very extensive summer schedule has just started at Cork Airport, with a new Ryanair service to Brussels starting last weekend. Other new Ryanair services to Rhodes and Zadar will take off in June and Air France will add additional capacity on their key hub connections to Paris Charles de Gaulle for July and August,” #LoveTakingOff 📷 Magnifly

Heathrow Airport is set to cap off its busiest-ever year with two record months as passenger numbers soar over the Christmas period. The Hounslow hub said it served 6.5m passengers in November, up 6.1 per cent year-on-year, and on Wednesday forecast December would also be a record breaker. Christmas day is expected to see close to a quarter jump in passenger numbers, it added. Such strong demand saw eight of Heathrow’s key destinations join a select few which have served over 1m passengers so far in 2024. The UK’s biggest airport is currently on target for 25 of its routes to reach 1m passengers, up from 24 last year. Continue reading 👇 https://bit.ly/3ZNmnOk