Retail Insights’ Post

We’re excited to announce that our founder Daniel Solomon and our Customer Experience Director, Ajmal Mahmood from the OMNINGAGE team are currently in Las Vegas for Amazon Web Services (AWS) #reInvent2024! This is the perfect opportunity to explore how OMNINGAGE’s innovative, cloud-based contact centre solutions can elevate your customer engagement strategies. Whether you’re curious about optimising your Amazon Connect implementation, enhancing omnichannel capabilities, or unlocking the power of advanced analytics, we’d love to discuss how we can help. At #reInvent, we’re not just about showcasing solutions—we’re about connecting with industry leaders, meeting new people, and catching up with valued partners and friends. If you’re attending, reach out to schedule a conversation, or simply stop by for a chat. We can’t wait to hear about your challenges, share insights, and explore how we can work together to transform the future of customer engagement. See you in Vegas! #Omningage #AWSreInvent #CustomerEngagement #CloudSolutions #AmazonConnect #Innovation #Networking

Join the Revenue Revolution! It's been a while, but here at Salesforce, we've been hard at work. Personally, I've been diving deep into Revenue Lifecycle Management, learning its intricacies. In this video, I discuss the pressing challenges companies face in Revenue Operations across various industries, alongside our unique approach at Salesforce. We're thrilled about what lies ahead. Stay tuned for more videos where we delve deeper into the Revenue Revolution! Vickie Holtmeier Brian Wagner Scott Gualdoni Thanhia Sanchez Meredith Schmidt Brion Schweers Arun Abichandani Kevin Whitley Michael Affronti Luke Ball Katerina Athena Mallios Rob Negohosian Kevin Ryan Robert Childress Greg Fiorindo Joshua Keating ☁️ Lisa M. Bill Veiga Alex Bucher Rafael Ruppel Ruiz Lindsey Avchen Aaron Schubert Mike Cain Venkat Medapati Annie Wright Angela Ngo Reneé S. Benjamin Rhodes Kelly Haut Thacker John Cardaris Kemberly Gong Allyson Herrick (Dion) Pei En Thong Kevin D. Cassidy Eric Lessard Violet Carter #revenuelifecycle #revops #digitaltransformation #digital #customerexperience #2024 #omnichannel #commerce #ordermanagement #architecture #costoptimization #revenuegrowth #thoughtleadership

Join the Revenue Revolution! Listen to company industry, Global, Macro and Micro Economic factors impacting Revenue Recognition directly from Alejandro Fernández Alderete! This the first of a series of videos coming soon!

What IS Revenue Lifecycle Management? How does it help scale to other revenue channels? To other revenue models? It's these questions that customers are asking more and more, and where Alejandro Fernández Alderete, Revenue and Commerce Director, will give you his insights on, in this and following posts. Definitely worth a follow!

As Principals at Perficient, Justin Racine and Zach Z. have helped retailers assess and level up their operations and customer experiences. Where are they seeing the most focus? What challenges still exist? And how are they seeing retailers prioritize their time, effort and budgets in 2024? They share their perspectives on this week’s #RetailRemix by digging into the entire customer journey. They dig into:     🛍️ Why retailers are still struggling to use digital channels effectively to drive in-store traffic and engagement.     🛍️ The unique role that augmented reality (AR) and other technologies play in facilitating product discovery and decision-making.     🛍️ How different teams and functions can align and collaborate to reimagine the post-purchase experience. https://lnkd.in/eHEgVfHH  

Learn why Forrester named Adobe a Leader. Adobe is proud to be recognized in The Forrester Wave™: Cross-Channel Marketing Hubs, Q4 2024. Get insights from Forrester into how we back up our bold vision for changing the world through personalized digital experiences. Read this report to learn: • How Adobe Journey Optimizer supports scalable customer profiles, identity and privacy, digital intelligence, and personalization. • How Adobe Experience Platform provides a unified data architecture. • How Adobe Journey Optimizer and Adobe Campaign provide a unified cross- channel platform built for enterprise. Read report: https://lnkd.in/eiDg5SfQ

With Dreamforce kicking off tomorrow, we know many of you are traveling today. To help you get ahead of the conversations that will likely be greeting you once you land 🛬 we’ve recently published a blog post that dives into Salesforce’s latest acquisitions and AI innovations, offering insights into where (based on these moves) the puck is likely headed for Salesforce in the second half of 2024 and beyond. From the AI-powered Agentforce to omnichannel retail experiences with PredictSpring, we explore the strategic moves that could shape the future of business automation and customer engagement. Before you land in San Francisco, take a few minutes to familiarize yourself with the key topics you’re sure to hear more about at Dreamforce—from AI to customer loyalty and real-time data solutions. Check out the post here, and let’s connect at Dreamforce to chat more! ✈️🌉✨ https://lnkd.in/ebs7vd-Q Schedule time with our GTM team at Dreamforce here: https://lnkd.in/eGBmm-mm and also check out this post about tips and advice for how to navigate Dreamforce: https://lnkd.in/ex3rEmG3. #Technology #Salesforce #AI #Dreamforce #Dreamforce24 #Media #Communications #Consulting #Acquisitions #Data

🎄 December 2024 Zendesk Updates Zendesk’s December updates are once again packed with new features and improvements: 🤖 AI Agents: Dynamic AI pricing and new data locality options 🧑✈️Agent Workspace: Department Spaces, enhanced side conversations, and bulk PII redaction. 🔎 Help Center Upgrades: Article change previews and end-user access to custom objects. ⚙️ Platform Expansion: Omnichannel routing and richer reporting tools like the CSAT API and new dashboard builder. Excited about these updates? Click the link in the next comment to find out more.

How Can Marketplaces Turn Competitors into Allies? Learn how: https://buff.ly/4eNvFz7 Marketplaces enable competitors to become allies, fostering collaboration that benefits all parties involved. This shift can enhance product offerings, improve customer experiences, and drive innovation. By leveraging shared resources and audiences, businesses can thrive in a cooperative environment, turning competition into commerce. #Ecommerce #Marketplaces #Collaboration #DigitalTransformation #Innovation #Nimblechapps #MobileAppDevelopment #WebsiteDevelopment

Microsoft's Global Support team serves over 1 billion customers. Using Copilot for Service, we have delivered : ✨ 32% increase in self-service usage.  ✨ 20% decrease in mis-routes – getting a customer to the right agent the first time - enhancing operational efficiency.  ✨ First-call resolution rates have risen by 31%.  ✨ Customer Satisfaction Score (CSAT) has increased by 12%. Our service journey has been transformed. Today, in financial services, customer service representatives must navigate evolving consumer expectations, technological advancements, and regulatory pressures, using technology and data insights to deliver seamless, omnichannel, customer-centric experiences. Join our webinar to hear directly from Microsoft's Global Support team on how we have addressed some of these challenges whilst unlocking efficiency and productivity with AI-Powered customer service. Register here: https://lnkd.in/gSDdT6cN #MicrosoftAustralia #MicrosoftNZ #MSDynamics365ANZ #MSAIANZ #FinancialServices