Udder’s Post

What do these all have in common? 👉 Increased customer satisfaction 👉 Increased customer & employee retention 👉 Increased happy employees They’re the result of an organization that prioritizes learning and development. L&D isn’t just another checkbox item – it should be the cornerstone of your business and employee growth. If your organization hasn’t prioritized L&D yet, it’s time to rethink your approach and invest in the tools that truly drive success. Visit our website now to learn more and revolutionize your approach to training! https://loom.ly/H2ACneA . . . #LearningAndDevelopment #EmployeeTraining #BusinessGrowth #EmployeeEngagement #SkillsDevelopment #ProfessionalDevelopment

Recently, a colleague posted about how when you treat employees better, your customers benefit. Treating employees better is not just a good ethical practice; it's also a smart business strategy that directly benefits your customers. Numerous studies have shown that employee satisfaction and engagement have a direct impact on customer satisfaction and loyalty. According to research by Gallup, companies with highly engaged employees outperform their peers by 147% in earnings per share. When employees feel valued, supported, and empowered, they are more likely to go above and beyond to provide excellent service to customers. This results in higher customer satisfaction, repeat business, and positive word-of-mouth referrals. Investing in employee well-being, training, and development not only improves the employee experience but also leads to a better customer experience. #EmployeeEngagement #CustomerSatisfaction #BusinessStrategy

🌟 Harness the Power of Employee Experience for Enhanced Customer Service 🌟 Every interaction counts, making strategies to enhance employee well-being, recognition, and growth a game-changer for customer satisfaction. 💼 Research shows that investing in employee experience isn't just a feel-good initiative—it's a strategic imperative. By fostering a culture of empowerment, recognition, and growth, we pave the way for exceptional customer interactions that set our organizations apart. 🌟 Let's empower our teams to deliver beyond expectations, driving loyalty and growth for our organizations. 💡 How do you prioritize employee experience in your HR strategy? #HRLeadership #EmployeeExperience #CustomerService #HRStrategy #CustomerLoyalty #EmployeeEngagement #EmployeeCulture #VirtualCommunication #CompanyValues #WorkplaceCulture #CareerGrowth #ProfessionalDevelopment #G4W #Good4work #TotalTalentRecognition

Did you know companies with highly engaged employees outperform their competitors by 147%? ✨💰✨ 🤔 But how?! Here’s a hint – it’s NOT the trendy perks you read about. ❌ 📈 This isn't just another HR trend; the employee experience lays the foundation for your brand and for customer satisfaction. 🏆 Check out our latest blog to learn more about how the employee experience shapes customer satisfaction ➡️ https://hubs.la/Q02rv5Zh0 #CoreFitHiring #EmployeeExperience #CustomerSatisfaction

Following on from the Institute of Workplace and Facilities Management Customer Experience SIG webinar yesterday, we were asked Q - How do you prove that employee experience translates to excellent customer experience? A - I would look at measuring the following if it was me. ⭐️Employee satisfaction surveys against Customer Satisfaction surveys ⭐️Employee retention and length of service ⭐️Friends and family referrals for recruitment ⭐️Number of Compliments/Number of Complaints ⭐️Ask your employees to describe working for you. There are lots of measurements. You can also look at days lost to sickness, what your culture feels like. Are people willing and flexible or rigid and stick to the confines of their job role ? How do you measure yours? Andrea Donaldson-Smith PBICSc AIWFM , Linda Hausmanis , Maud Santamaria , Geoff Grateley , #iwfm #iwd2024 #customerexperience #employeeexperience

🌟 Will Customer Service Ever Return? 🌟 In today's fast-paced business world, the spotlight often shines brightly on employee satisfaction and well-being. While this shift is undoubtedly important for fostering a positive workplace culture, it's essential not to overlook the cornerstone of any successful business: exceptional customer service. The traditional wisdom of "take care of your employees, and they will take care of your customers" still holds true, but with a caveat. While happy employees are more likely to deliver excellent service, it's not solely about happiness; it's about having the right skills and attitude to genuinely connect with and assist customers. Unfortunately, in the pursuit of employee happiness, most businesses have inadvertently let customer service slip through the cracks. This neglect can have severe consequences in today's hyper-connected world, where one negative experience can quickly snowball into a viral PR nightmare. So, the question begs asking: will customer service ever make a comeback? The answer lies in a strategic realignment of priorities. Businesses must recognize that investing in customer service excellence is not at odds with prioritizing employee well-being; it's complementary. By fostering a culture that values both employees and customers, businesses can create a virtuous cycle where satisfied employees are empowered to deliver exceptional service, leading to increased customer loyalty and satisfaction. To bring customer service back to the forefront, businesses need to take proactive steps. This includes revisiting hiring practices to identify candidates with a natural inclination towards service, implementing ongoing training programs to better customer service skills, and empowering frontline employees with the autonomy and resources to address customer needs promptly and effectively. Customers deserve to feel valued and appreciated at every touchpoint. It's not just about meeting their expectations; it's about exceeding them. By prioritizing customer service excellence, businesses can differentiate themselves in a crowded marketplace and build lasting relationships with their customers. Let's make a commitment to bring customer service back to its rightful place as a core pillar of business success. Our customers deserve it, and ultimately, our success depends on it. #CustomerService #BusinessPriorities #EmployeeExperience #CustomerExperience #BusinessStrategy #CustomerSatisfaction #EmployeeEngagement #CustomerCentricity #BusinessSuccess #Leadership #Management

Stop focusing on individual performances.  It’s time to ensure a consistent high-quality customer experience across all your business locations. Here’s what you don’t need: 1. Isolated problem-solving 2. Reactive approaches to service quality 3. Individual location management without a common framework Here’s what you do need: → Standard Operating Procedures (SOPs) for uniformity across all locations → Defined Key Performance Indicators (KPIs) to measure service quality → Data Analytics for insights into performance trends and customer satisfaction → Local Empowerment for managers to make decisions that serve their customers locally, while staying aligned with brand standards → Employee Engagement for creating a culture where employees feel valued and motivated → Regular Customer Feedback and Engagement to understand their needs and expectations → Brand Consistency to reinforce a unified brand image Stop addressing issues after they occur. Stop leaving the management of each location to their devices without a common framework. Stop neglecting the power of data in understanding your business and customers. Consistent service quality doesn't just happen. It requires hard work, strategic planning, and an unwavering commitment to excellence.  Are you doing enough to ensure your customers receive the same high-quality service, no matter which location they visit?

Certifications allow everyone to gain knowledge and stay relevant- so another way we are leveraging L&D for good!!

Investing in employee development directly impacts customer loyalty by enhancing the quality of service and support that employees provide. When employees feel valued and equipped with the skills they need, their confidence and job satisfaction increase. This positive attitude translates into better customer interactions, where employees are more responsive, knowledgeable, and genuinely invested in solving customer issues. Satisfied customers are more likely to become repeat buyers and advocates for the brand, driving business success. Companies should prioritize continuous learning and development programs to empower their workforce. Regular training sessions, mentorship opportunities, and clear pathways for career advancement are essential. Recognizing and rewarding employee growth can also motivate teams to strive for excellence. By committing to employee development, businesses can foster a culture of continuous improvement, leading to stronger customer relationships and sustained loyalty. #EmployeeDevelopment #CustomerLoyalty #BusinessGrowth #ProfessionalDevelopment #EmployeeEngagement

Balancing Customer and Employee Satisfaction in SMEs: A Journey Through Growth Stages The dilemma between balancing Customer and Employee Satisfaction exist in every Industry. Balancing between the two will depend on type of Industry and the scale and number of employees in a Small and Medium Enterprise (SME). It can significantly impact the prioritization of customer satisfaction versus employee satisfaction. Here’s how: Small Startups or Microenterprises (1-10 employees): In very small businesses, especially startups, the focus often initially leans heavily towards customer satisfaction. The limited workforce means employees wear multiple hats, and ensuring a good customer experience is critical for early success. However, maintaining employee satisfaction is still important to retain talent and maintain productivity. Medium-sized Enterprises (50-250 employees): In medium-sized enterprises, a balance between customer and employee satisfaction becomes more achievable. There are enough employees to specialize roles, allowing a dedicated focus on both customer service and employee well-being. A moderate scale allows for more structured feedback mechanisms and employee engagement initiatives. Large Enterprises (250+ employees): Large enterprises typically have specialized teams for customer satisfaction and employee engagement. The scale allows for extensive investments in both areas. Employee satisfaction is often given significant attention through comprehensive HR programs, professional development opportunities, and attractive benefits. Customer satisfaction remains crucial for maintaining market share and driving revenue growth. Examples: A small restaurant with a handful of employees will prioritize excellent customer service as every interaction directly impacts the customer's experience, influencing repeat business and online reviews. A medium-sized software development company may focus on both employee and customer satisfaction. Employee satisfaction is crucial to retain skilled developers and foster innovation, while customer satisfaction is vital for client retention and acquiring new projects. A large retail chain will likely invest significantly in employee satisfaction, offering extensive training, career growth opportunities, and employee benefits. At the same time, they will maintain a strong emphasis on customer satisfaction to ensure brand loyalty and repeat purchases. In Summary: The number and scale of employees influence the ability to balance and allocate resources between customer and employee satisfaction. As an SME grows, it becomes more feasible to invest in both aspects, enhancing the overall success and sustainability of the business. #CustomerSatisfaction #EmployeeSatisfaction #SME #BusinessGrowth #HR #CustomerService #EmployeeEngagement