Virgin Experience Days’ Post

What is the added value of ALL - Accor Live Limitless members versus non members ? 🛜 ALL members book 88% direct 💵 ALL members generate 66% more revenue vs non members 👥 ALL members using ALL partners come back 3x more 🏩 ALL members stay 2x more than non members 🏅 ALL members burning their points come back 2x more ❤️ ALL members support more our reputation versus non members. They are more satisfied. #loyalty #business #reputation #attraction #activation #retention #accorLiveLimitless #limitlessexperiences #ALL360 #popup #augmentedhospitality

What do American consumers value most about the membership-based organizations they belong to? Our new survey report, The Benefits of Belonging: An Analysis of Membership-Based Organizations, Their Constituents, and Their Loyalty Strategies, aims to answer that question. While everyday discounts (48%) topped the list of responses, experiential benefits like exclusive access to content, events, or experiences (19%) and interacting with people with shared interests (7%) grabbed the next two spots. This highlights a massive opportunity for membership organizations to lean into their advantages and expand their technological capabilities, including travel booking and rewards inventory, to boost engagement and create long-term brand loyalty. Download The Benefits of Belonging to learn how to start building stronger relationships with members today: https://hubs.ly/Q02np6-60 #loyaltyprograms #TravelLoyalty #travelloyaltyprograms #customerloyalty #membershiporganizations #experientialbenefits #memberloyalty #travelrewards #travelindustry #membershipretention

Venues NSW uses Qualtrics to help continually improve the live event experience across NSW’s major sporting and entertainment venues. “It's that speed and then being able to pull out just the key insights that we know that have caused drama for people and allow us, our teams on the ground to fix that straightaway, as best they can.” #AI #CX #EX #productivity #talentmanagement #leadership #futureofwork #datadriven #digitaltransformation #innovation #qualtrics #experience #experiencemanagement #XM #experiencematters #customerexperience #employeeexperience #employeeengagement #employeelistening #employeeretention #HR #talent #talentacquisition #CHRO #CMO

"Happy Independence Day! Grow Smarter, Celebrate Bigger Transform Your Hotel’s Revenue with BrandIQ." #HappyIndependenceDay #BrandIQ #HotelRevenueManagement #GrowSmarter #CelebrateBigger #RevenueBoost #HotelSuccess #IndependenceDay2024 #SmartGrowth #BrandIQBoost #ProfitMaximization #hotelstrategy #hotelmanager #hotelgeneralmanager #hotelceo #hotelowners

Do your people, teams or company deserve industry recognition for delivering beyond what is expected of them. These are your diamonds, these people execute the plans that make your company a success. Acknowledge their achievements by nominating them for an award with Gamechangers #awards2024 #hospitality #employeeengagement #people #employees

Looking forward to being part of this years ‘Power Lunch’panel. I’ll be giving tips and easy hacks on how to strengthen and protect our postures at work or at home. Getting a little Stronger is the best medicine we can take. It’s never to late to start investing in your ‘strength pension’. For more information about my new book ‘STRONGER’, follow the link in contact details. #strength #longevity #healthyageing

Succinct summary of our recent insight paper on M&IT Magazine - full copy can be downloaded here https://lnkd.in/ecaJ8dkA #KeithProwseUK #whitepaper #industryinsights #PX #eventprofs

After more tacos than I’d like to admit, it’s officially a wrap on my first SXSW experience --- and it did not disappoint (oh, and the tacos were pretty good, too) 😉   From company-branded lounges and bold activations (cue Delta Lounge and Porshe’s Full Service Station) to the creation of an Audible-sponsored carnival lining Brazos Street, there was no short of excitement…. and no shortage of lines. Seriously, be prepared to wait…but it’s worth it! One thing I quickly learned: there’s no possible way to see and do everything, but … wow, did I get my steps in. Here's an overview (albeit very high-level) of my first experience on the ground:   ✨ AI was everywhere: As keynote presenter AMD CEO Lisa Su noted, “You are going to see AI everywhere” – and I certainly did. AI was at the center of SXSW, and all brands (technology and beyond) were vying for their chance to show what they are doing in the space. For the first time, SXSW even introduced a dedicated AI track. From talk tracks and demos to AI-specific Happy Hours, almost every conversation had some nod to the impact of AI on culture, workplace, and the future of industries, from retail to advertising to mobility. Perhaps my favorite session was a panel hosted by IBM Director of Research Dario Gil, alongside members of the AI Alliance, to discuss why the future of AI is open and how an ecosystem, knowledge-sharing world will drive the greatest results.   🎟️ Media networks transformed into activation houses: It certainly feels like media-specific activations are the next big thing, with outlets like Fast Company, Inc. Magazine and Axios all hosting their own media ‘houses’ at local Austin restaurants and venues. For example, Fast Company Grill hosted leading brands like Uber, OLIPOP PBC, and Verizon to discuss innovation-first topics such as what’s next in AI and how to navigate the future of work. At the Inc. house, TriNet was behind the coffee counter, encouraging visitors to take selfies that would then be created as the foam of your coffee order. Free food and daily Happy Hours were also a draw of these venues -- and a nice reprieve from the hecticness of the convention center!   🎡 Activations took new heights, literally: One activation was bigger than the next – and AI was at the forefront of most, especially from the tech players. Accenture’s digital human concierge, Laila, powered by GenAI, curated my personalized SXSW schedule in less than 3 minutes (✔️!) and Canva’s designated workplace station used AI technology to predict my working style. Turns out, I’m a fan of ‘circling back’ and a stickler for being detail oriented. And nobody could miss the Audible Sound Experience, a full carnival-inspired venue with a Ferris Wheel towering downtown Austin, or the ultra-hip Delta Air Lines Lounge, which featured the launch of the Delta Sync space.   Austin, you made my first SXSW rodeo quite an adventure! See ya in 2025! 🤠 👢 🌮 #RuderFinn #WhatsNext #AI #Innovation

I've had the pleasure of attending and speaking at a few conferences over recent weeks. Whilst it's great to talk about what we are doing at Tao Group Hospitality, I always learn so much from the other speakers and panels that are at these events. I thought I'd share some highlights: Jillian MacLean MBE shared some detail about how Drake & Morgan have a team that visit new and emerging concepts around the world to help and improve their own propositions. The team had just arrive back from New York and Ibiza. This initiative has helped re-invent their weekend brunch trade through thinking outside the box. I can't wait to visit the 'Fat Tony Brunch'. Brilliant idea. Lauren Scott-Harris talked about her journey with EARNT and how a brand can get their customers involved in CSR initiatives to get exclusive products and events. River Cafe and Ulla Johnson have used this to great effect. Get used to l hearing a lot more about EARNT in the next 2 years. Julia Paulsen delivered one of, if not the best keynotes i've ever seen. So much enthusiasm, that had me captivated about an area that i started my career in, e-commerce. It was very nostalgic, but amazing to see the progress they have made in regards to data and testing. There were four main lessons from her world of e-comm: 1. ABT (Always be testing) 2. Progression over perfection, 3. What you can't measure, doesn't exist 4. Steal with Pride (my favourite) Jason Bevan shared his experiences Warner Bros. Entertainment and how they fostered a culture of innovation in the film making process. Lot of good examples, but i loved 'Learn the rules and blow them up'. He used the example of the architectural Comic book hero eg Batman/Superman and how they flipped the script and went in the other direction with The Joker. There were so many more lessons and examples that i gleaned and I am sharing with our teams. It reminded me of how important it is, to get outside the four walls of your business and be inspired. #conference #keynote #data #GRIF #mastercard #speaking

At #FSTEC, we had the privilege of visiting with Sean J. Marrero, Senior Director at Olo, to dive deeper into what makes Olo an essential partner for restaurants navigating today's rapidly evolving digital landscape. In a world where customers expect convenience and seamless experiences at every touchpoint, delivering on those expectations requires a highly sophisticated network of integrated solutions working flawlessly together. While simplicity is the ultimate goal from the consumer's perspective, the reality behind the scenes is far more complex—it can take anywhere from 10 to 100 different technologies, systems, and tools working in harmony. This is where Olo shines. It's not just about making things easy for the end-user—it's about the orchestration and innovation behind the scenes that makes it all possible, and Olo is the driving force behind that success. #Marketing #Technology #Hospitality #Innovation Branded Hospitality Ventures Hospitality Hangout Podcast Branded Hospitality Media Tor Opedal Nolan DeCoster Seth Cohen Sean J. Marrero Katie M. Cofer, M.S. Will Bernstein Kacie Gonzalez Alayna Sullivan Shad Foos Nathan Tan