William Auten CPCU, AIC’s Post

New York Life #1 Employer for Tech Talent in insurance industry. New York Life doesn’t just rank among the top employers for tech talent — we're proud to hold the top spot within the insurance industry! Discover how New York Life fosters innovation and supports tech professionals in their careers. #TechCareers #TopEmployer #TeamNYL

Insurance companies can drastically improve the way their employees and policyholders experience claims processing through the digitization of services. Digital solutions like Claims Letters simplifies complex workflows to send accurate claims communications. Our self-service dashboard with intuitive interface allows claims professionals to send claims letters that are pre-filled with personalized and compliant content. Shorten the claim lifecycle, decrease adjuster burnout, and improve your accuracy rate with Claims Letters. “In fact, 92% of employees have shared that having the right technology positively impacts their productivity and job satisfaction.” Learn more: https://lnkd.in/ghrVb-hi Then message us for a demo! 💌 #claimsadjusters #claims #insuranceindustry #insurtech #digitalclaims #digitaltransformation

Question: What's one of the biggest customer experience differentiators for insurance carriers? If you said how they manage claims you'd be right. It should be easy to ensure a streamlined claims process but complex cases, evolving policyholder demands, and workflow inefficiencies can challenge even the most prepared teams. In our latest article, we provide actionable insights to help carriers simplify claims workflows, minimize errors, and deliver exceptional policyholder experiences. Explore how AI-driven automation, enhanced employee training, and strategic planning can transform claims operations. Read it: https://bit.ly/3Bra0hE #ClaimsManagement #InsuranceCarriers #PolicyholderExperience #AIInInsurance #companyvalues #teamgoals #inspiration #happyholidays David Squibb Wendy Trudeau Michael Saner Imraan Hassam Laurel Antti Ken Dobell Matthew Piaseczny Ross Champion Shanda Boyett Nancy Schulte Terry Brown

Insurance starts with #underwriting. Underwriting professionals write the policies that drive revenue, growth and profitability. They are the foundation for a healthy business. But, we know that underwriters are preparing to leave insurance, and there are not enough younger employees taking these jobs to fill the expected gap. Just a few years ago this talent gap would have been seen as a crisis. Today, because of advances #AI and #GenAI, we can avoid that crisis. I cover this all in my latest commentary published at Insurance Innovation Reporter. https://lnkd.in/eKUpNtP3

Intent vs. Action is an intriguing discussion in the insurance space. Insurance customers crave OUTCOMES, which means quick Responsiveness, faster Resolution and better Results vs Insurance customers hate being desperate and UNCERTAIN and fear being DUMBFOUNDED, which means unwanted Delay, excessive Documentation and undue Denial. Incentive designs in insurance are skewed : - Everyone is heavily incentivized to bring in more new customers (New business) - No one is incentivized enough, and neither does the org culture encourage to deliver better outcomes to policyholders Things fall apart when the case/situation veers away from the usual defined (happy) path and becomes an EXCEPTION because - there are no rules defined to handle EXCEPTIONS - there's not much clarity as to who owns the customer from the EXCEPTION point onwards or - will they be rewarded enough to take the pain of solving this EXCEPTION now (because it's not in their KRAs) ? or - will they be punished/targeted for going the extra mile and solving this EXCEPTION because it can highlight the shortcomings of the defined processes and lack of customer ownership, among others? Hence, customer abandonment happens, and all such cases are put into slower/dead queue mode, which becomes a frustrating grand chase for customers. A good question here is, are the CEOs the "Chief Exception Officers " in insurance organizations? #insurance #Insurtech #poliycholders #customerexperience #leadership #organizationalculture

In a recent interview with Insurance Business America, the new National Association of Professional Insurance Agents CEO, Michael Skiados, MBA, CAE, shared an important message: independent agents are at a critical moment of change. Between evolving technology, a tightening talent pool, and shifting industry priorities, agencies are facing decisions that will shape their future. This moment is more than a challenge—it’s a unique opportunity to modernize. By adopting tools that streamline processes, like automating financial operations, and staying proactive in education and advocacy, agents can position themselves as leaders in the next era of insurance. Change is here, and independent agents are perfectly positioned to lead the way. Read the full article: https://lnkd.in/eBepqxDG #insurance #insurtech

Hired awesome new talent? Give yourself a high five 🙌 then think insurance. With more staff, the stakes are higher for errors, negligence and workplace incidents. Review your insurance to ensure you're safeguarded against these increased risks. Head to BizCover and start comparing quotes today: https://lnkd.in/gVSGz3BW #BizCover #SwitchandSave #InsuranceReview #ThinkInsurance #SmallBusinessOwners #SmallBusinessInsurance

How to Effectively Use Technology to Democratize Insurance The Technology simplifying the consumer's awareness creation process, agents can use the platform to help them make decisions with fewer meetings. Catch the full article here: https://goo.su/jHzXuK1 Dhruv Sarin, Chief Business Officer, Policybazaar.com #democratizeinsurance #regulatorytechnologyforinsurance #DataAnalyticsininsurance #GoodsConsignment

What’s more important: revenue or culture. Here’s the scenario… You have a star insurance producer. They have the largest book in the agency. However, they’re a cancer to your culture. They’re numbers are impressive, but they treat the team like sh!t and no one wants to work with them anymore. Keep them or let them go? I’ve seen this scenario play out dozens of times within an insurance agency. I’ve seen agencies put culture first and show the producer the door. I’ve seen agencies put revenue first and give the producer a corner office so no one bothers them. What do you think?

We've been working with a leading life insurer who was in a great position in the Direct-to-Consumer market but faced the challenge of scaling up for even more growth. 📈 Their main hurdle? Limited staffing and operational flexibility. They needed a model that could support their ambitions and help them break into new markets. 💼 Enter our solution: a captive partner operating model. We built a team of top talent, skilled in navigating complex sales calls and understanding customer needs. This team worked exclusively for the insurer, boosting their sales performance and overall growth. The result? The insurer significantly scaled up its operations, improved customer experience and hit ambitious growth targets. 🎉 #businessgrowth #scalingup #innovation #insurtech #customerexperience