Two things to remember in this industry:
“𝙉𝙚𝙫𝙚𝙧 𝙖𝙨𝙨𝙪𝙢𝙚.” and “𝘼𝙡𝙬𝙖𝙮𝙨 𝙗𝙚 𝙥𝙧𝙚𝙥𝙖𝙧𝙚𝙙.”
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I was operating on a p91 account.The day before the flight I reached out to the owners’ PA to inquire about their wishes and preferences for catering. She said to me “𝙄𝙩’𝙨 𝙤𝙣𝙡𝙮 𝙖 𝙨𝙝𝙤𝙧𝙩 𝙛𝙡𝙞𝙜𝙝𝙩.𝙏𝙝𝙚𝙮 𝙝𝙖𝙫𝙚 𝙖 𝙗𝙪𝙨𝙞𝙣𝙚𝙨𝙨 𝙢𝙚𝙚𝙩𝙞𝙣𝙜 𝙖𝙣𝙙 𝙖 𝙡𝙪𝙣𝙘𝙝 𝙥𝙡𝙖𝙣𝙣𝙚𝙙 𝙖𝙩 𝙩𝙝𝙚 𝙚𝙣𝙙.𝙏𝙝𝙚𝙮 𝙙𝙤𝙣’𝙩 𝙬𝙖𝙣𝙩 𝙖𝙣𝙮𝙩𝙝𝙞𝙣𝙜 𝙙𝙪𝙧𝙞𝙣𝙜 𝙩𝙝𝙚 𝙛𝙡𝙞𝙜𝙝𝙩.𝙅𝙪𝙨𝙩 𝙝𝙖𝙫𝙚 𝙨𝙤𝙢𝙚 𝙘𝙤𝙛𝙛𝙚𝙚 𝙖𝙣𝙙 𝙩𝙚𝙖.”
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Not 15mins after take off, one of the owners came up to me and said “𝙄 𝙙𝙞𝙙𝙣’𝙩 𝙜𝙚𝙩 𝙩𝙝𝙚 𝙘𝙝𝙖𝙣𝙘𝙚 𝙩𝙤 𝙜𝙧𝙖𝙗 𝙖 𝙗𝙧𝙚𝙖𝙠𝙛𝙖𝙨𝙩. 𝘿𝙤 𝙮𝙤𝙪 𝙝𝙖𝙫𝙚 𝙨𝙤𝙢𝙚𝙩𝙝𝙞𝙣𝙜 𝙨𝙢𝙖𝙡𝙡 𝙛𝙤𝙧 𝙢𝙚, 𝙖 𝙗𝙞𝙩𝙚 𝙩𝙤 𝙚𝙖𝙩?”
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☺️☺️☺️
Having information about clients’ wishes is always good and helps us when planning the flight. But, try to not take that information for granted. And do not assume.
Even if you are told that clients are not requesting any catering, ALWAYS have something to offer.
They might not have had time for breakfast (as was in my case), that business meeting might go longer than expected, their plans for after might have changed and they would have to skip the planned lunch etc.
So, be prepared!
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A habit I have, is to always source some basic items and keep them in stock onboard. That way, even if clients have not requested anything, if they change their mind inflight, I can prepare something quick in the galley, and offer it to them.
I have a list, depending on whether it is a morning or daytime flight. Long lasting, budget friendly, easy to work with items that I always keep for situations like that.
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The bonus with this? There is no waste.
If I do not use them on today’s flight, I can always give them for storage in refrigerator with the FBO handling, and I can use them tomorrow, either for clients, or for crew.😉
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Blue skies and tailwinds everyone!✈️
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