We are immensely proud to share that Zenni Optical's customer service has been recognized as exceptional once again! Our team achieved an impressive score of 91.19, earning the title of America's Best Customer Service 2025 in the Eyewear Retailers category, according to Newsweek and Statista. This accolade reflects our commitment to outstanding service and customer satisfaction. Thank you to our dedicated team and loyal customers for your support! #Zenni #eyewear
Zenni Optical Customer Service has been honored by Newsweek and Statista as America’s Best Customer Service for 2025. This recognition is especially meaningful as it comes in a transformative year for us, shifting from a primarily BPO-based model to an in-house team. Despite the scale and pace of these changes, Zenni CS has continued to excel without missing a beat. We had every reason to take a step back, yet in our "no excuses" business, this team showed remarkable resilience and rose above every challenge. This award is a powerful testament to that dedication. ⭐ We achieved our highest score ever: 91.19. ⭐ We maintained our #1 position among Online Eyewear Retailers. ⭐ We secured a spot in the Top 30 for all Online Retailers (Top 50 last year). ⭐ We ranked among the Top 100 brands, placing 82nd overall (#142 last year). This year’s results set a new high for us—an even more impressive feat given the challenges this team has faced along the way. Reaching these milestones, particularly during times of change, would not have been possible without our exceptional CS team, business partners (KMC Solutions, Horatio), internal partners such as Recruiting, HR, IT, etc., and the steadfast leadership within our CS organization. This team wholeheartedly embraces our CS mission and is dedicated to delivering world-class support while consistently striving for excellence. Their talent, commitment, and pride in representing Zenni shine through in this recognition. I am truly honored to lead such a talented and hardworking team who rise to every challenge and propel Zenni CS to new heights. https://lnkd.in/g-H3yyug