3 Secrets to Success for this Retail Holiday Season
People First. Driving trust, confidence, and loyalty by consistently demonstrating excellence in customer service. See your customers. Care about them. Anticipate their needs both in stores and online. Seek opportunities to make a difference for your team and your customers.
Driving trust, confidence, and loyalty by consistently demonstrating excellence in customer service.
Be agile. Keep your knees bent and eyes focused on solving problems for customers as they arise.
Consistency is key. Develop an approach that communicates consistently to your customer. Provide value by helping them navigate the season, the deals, and their shopping journey. This gives them multiple avenues to engage with your brand and the opportunity to shop when they want and for what they want.
During my career, there hasn’t been one holiday season that has been duplicative of another. This year is no different. Whether you’re walking through the aisles to stock or shop or clicking to fill the cart, remember that it’s been a difficult and long year for many, do your part to spark joy for your customers and teams. In the hustle and bustle of the season, don’t forget to be kind to yourself and continuously seek opportunities to make a difference for your team and your customers.
In the hustle and bustle of the season, don’t forget to be kind to yourself and continuously seek opportunities to make a difference for your team and your customers.
The secret to a successful holiday season should be no secret at all.
Global Head of Digital Channels, Abbott Diabetes Care | Fortune 100 Digital Product & Transformation Executive | Building Next-Gen Patient Experiences at Scale
4yWould love to see more investment in experimentation where purchase decisions are difficult without visiting a retail store.
Win new customers and increase sales per sq. foot with custom printed LED lighting and dynamic QR codes that directly connects the customer to your digital marketing platform. Low Cost, Measurable, and Highly Effective
4yTrust, Consistency and Multiple avenues to engage your brand and customers — great points!
CEO@ Rise&Fame, PercentPulse 🌏💡Token Experiences for Customer and Community Engagement - Raising Funds for Pre-Seed Investment- Angel Investor, VC)
4yCustomers feel much excited when they get multiple avenues to engage with the brand - I think from there customer brand loyalty grows.
Early Stage Investor, Advisor, and Founder of Arkacia Ventures
4yThe biggest need right now, in terms of health and safety, is for retail stores to have more air circulation. I have not yet seen one store, from any brand, that is taking this seriously. Covid-19 is an airborne disease yet the focus for most is cleaning surfaces, and requiring/urging of mask usage. But if the air is circulated, and even cleaned, then everyone benefits. Fans are not hard to install - but there are now HVAC solutions on the market, that install into any system, that clean the air of viruses - including the virus causing Covid-19.
thanks!