Advent Calendar - Door Number 20. Call Recording Solution No 3: Sense Enterprise

Enterprise Call Recording with Call Analysis, Wallboards Reporting

• 100% Call Recording
• Search criteria:
  • Date, time, duration, inbound number, outbound number and extension
• High Quality Stereo Recordings
• Detailed Audio Analysis – Volume, Speed & Balance controls
• Database Centralisation
• Export to an audio file

• Rule based recording, Restrict extensions, users or telephones numbers form recording
• Hierarchy Search and Replay
• Multiple-site playback

• Extensive Pre-defined reports.
• Customisable reports
• Report Distribution Lists – Sent via FTP or email.
• Report Scheduling – Daily, weekly, monthly etc.
• Customisable Wallboards to display all reportable information – DDI, hunt group, user group etc.
• System alerts and alarms sent by SMS or email – storage, error log etc.