AI HR Summit 2024 Wrap-Up

The AI HR Summit 2024 brought together over 12,000 HR Leaders, making it the largest AI-focused HR event of the year. Featuring 16 thought-provoking sessions and some of the most influential HR voices from leading global organizations, the summit explored how AI is transforming the future of work, talent, and leadership.

To help you dive into the insights, we've prepared a two-part wrap-up, summarizing the key takeaways from each session.

Here’s a look at the first 8 sessions where HR leaders shared actionable strategies, innovative ideas, and a vision for balancing AI’s power with a human touch:

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Panel #1: CHRO and CIO Partnership in the Age of AI

Collaboration between HR, IT, and legal teams is key to scaling AI. Learn how organizations can align their efforts, implement governance frameworks, and leverage AI to enhance workforce efficiency while maintaining ethical standards.

Learning points: 

1. C-Suite Collaboration: Strong partnerships between HR, IT, and legal are essential for scalable AI transformation.
2. Robust AI Governance: Establishing governance frameworks ensures ethical and compliant AI implementation.
3. AI-Enhanced HR Processes: Leveraging AI to address HR challenges boosts efficiency and employee experiences.

Panelists

• Maryjo Charbonnier , Chief Human Resources Officer at Kyndryl
• Kimberly Basile , Chief Information Officer at Kyndryl

Take Action Now:

1. Build C-Suite Partnerships: Foster collaboration with IT and legal leaders to align AI initiatives with business objectives.
2. Implement AI Governance Frameworks: Develop and enforce policies to ensure ethical AI use and data privacy.
3. Enhance AI Capabilities in HR: Invest in AI tools and training to solve HR challenges and improve workforce management.

Panel #2: Hazards Ahead: AI and the Workforce Readiness Gap

(Watch Here) The rapid rise of AI has created a skills gap that threatens competitiveness. Discover how AI can identify skill deficiencies, personalize upskilling programs, and foster a culture of adaptability to prepare employees for the demands of an AI-driven workplace.

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Learning points: 

1. Close the Readiness Gap: Utilize AI-powered tools to identify skill gaps and implement targeted, personalized upskilling programs that enhance adaptability and productivity.
2. Boost Employee Confidence: Foster a culture of continuous learning and provide clear communication about AI’s role to support employees in adapting to rapid changes.
3. HR as Strategic Partner: Empower HR to lead long-term workforce adaptability by integrating AI with leadership strategies and future-proofing talent management.

Panelists

• Mike Bollinger , VP of Strategic Initiatives at Cornerstone
• Ben Eubanks, Chief Research Officer at Lighthouse Research & Advisory
• Johanna Flórez Restrepo , Chief HR Officer - Head of HR Digital at Coppel
• Dina Yorke , VP, Learning Excellence at Schneider Electric

Take Action Now:

1. Deploy AI Tools for Skill Assessment: Utilize AI-driven platforms to accurately identify current and future skill gaps within your organization.
2. Design Personalized Upskilling Programs: Create targeted training initiatives based on AI insights to enhance employee competencies and productivity.
3. Foster a Continuous Learning Culture: Encourage ongoing education and transparent communication about AI’s impact to build employee confidence and adaptability.

Panel #3: How AI is Shaping the Work, Workforce, and Workplace of the Future

(Watch Here) AI is redefining how work is performed, the skills employees need, and workplace dynamics. Learn how to responsibly integrate AI to boost innovation, enhance collaboration between humans and technology, and create inclusive environments that thrive on adaptability.

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Learning points: 

1. Upskill Strategically: Learn how to balance technical training with human-centric skills like creativity and empathy to prepare employees for AI-driven roles.
2. Drive Ethical AI Implementation: Understand how to establish clear frameworks to ensure AI systems are fair, transparent, and free from bias, building trust across the organization.
3. Foster Human-AI Collaboration: Discover strategies to create a culture where AI is seen as an enabler, enhancing productivity and innovation while maintaining a people-first approach.

Panelists

• Rob Garlick, Head of Innovation, Technology & the Future of Work at Citi
• Olga Martens-Stuurman, Director Future Ready Work Experiences at HP
• Christian Schmeichel, SVP and Global Head of People & Culture Services at SAP
• Ruchita Bansal Sharma, VP HR at Guardian Life
• [Panel Moderator] Horst Gallo, Founder & Managing Partner at Indarra Ventures

Take Action Now:

1. Develop Comprehensive Upskilling Programs: Implement AI-powered tools to identify skill gaps and create targeted training initiatives that combine technical and soft skills.
2. Establish Ethical AI Guidelines: Create and enforce clear ethical standards for AI usage to ensure fairness, transparency, and trust within the organization.
3. Promote a Collaborative AI Culture: Encourage collaboration between humans and AI by positioning AI as a supportive tool that enhances employee roles and fosters innovation.

Panel #4: From Insights to Action: How AI Is Changing Employee Listening

(Watch Here) AI is revolutionizing employee listening by enabling real-time insights that traditional methods miss. This panel discusses how HR leaders can leverage AI to boost engagement, address privacy concerns, and create a culture where employees feel truly heard and valued.

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Learning points: 

1. Actionable Insights, Not Overload: Discover how to use AI to collect real-time feedback seamlessly integrated into daily interactions, minimizing survey fatigue.
2. Prioritize Ethics and Privacy: Understand the importance of developing transparent practices to safeguard employee privacy and eliminate bias in AI-driven sentiment analysis.
3. Turn Data into Impact: Learn how to create effective frameworks that translate AI-generated insights into meaningful actions that enhance organizational culture, engagement, and retention.

Panelists

• DJ Campbell, MBA, SHRM-SCP, CDE® , Chief HR Officer at Sanford Health
• Natalie Stute , Chief HR Officer at CentralSquare
• Zilphia Taylor , Chief HR Officer at Canyon Ranch
• Joseph Freed , VP of Product at Perceptyx
• Stephanie Murphy, Ph.D. , Founder & Executive Director at Society for People Analytics, Principal at MCS consulting

Take Action Now:

1. Integrate AI Seamlessly into Daily Operations: Implement AI-driven listening tools that blend into everyday workflows, ensuring continuous feedback without overwhelming employees.
2. Establish Robust Ethical Standards: Develop and enforce clear policies that protect employee privacy and ensure unbiased AI analyses, fostering trust in AI initiatives.
3. Develop Frameworks for Actionable Change: Create structured processes to convert AI-derived insights into concrete actions, aligning changes with organizational goals to boost culture and retention.

Panel #5: This is How AI is Transforming Talent Management & Talent Acquisition

(Watch here) From hiring to retention, AI is streamlining processes, reducing bias, and personalizing employee experiences. Gain insights into how HR leaders can responsibly use AI to build high-performing, diverse teams and adapt to the future of work.

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Learning points: 

1. Reduce Bias in Hiring: Learn how to implement AI tools that anonymize candidate data and promote equitable hiring practices without sacrificing quality.
2. Enhance Decision Transparency: Discover strategies to incorporate "human-in-the-loop" checks, balancing AI capabilities with ethical oversight to build organizational trust.
3. Future-Proof HR Teams: Gain insights into training HR teams to effectively use AI tools, enabling them to adapt to evolving roles and leverage AI for strategic workforce insights.

Panelists

• Amy Reichanadter , Chief People Officer at Databricks
• Tracy St.Dic , Global Head of Talent at Zapier
• Wendy Hirsch , Vice President - HR Technology, Analytics and Services at Eaton
• Sai P. , Director - Global HR Technology at Eaton
• Diana Blancone , Chief Talent Officer at Omnicom Media Group
• [Panel Moderator] Lynne Oldham , Chief People Officer at Stash

Take Action Now:

1. Implement Bias-Reduction AI Tools: Adopt AI technologies that anonymize candidate data and prioritize objective assessments of skills and experiences to create a more equitable hiring process.
2. Establish Transparent AI Practices: Develop and enforce policies that ensure transparency in AI usage, including clear communication about how AI tools operate and who has access to the data, while maintaining human oversight in decision-making processes.
3. Invest in AI Training and Development: Provide ongoing training for HR teams to effectively utilize AI tools, ensuring they can leverage AI for strategic workforce planning and enhance their roles by focusing on higher-value tasks beyond administrative duties.

Panel #6: AI Adoption to AI Adaption: How to Evolve Your HR Strategy in 2025

(Watch Here) AI is transitioning from simple adoption to full integration within HR strategies, transforming workforce management, talent acquisition, and employee experiences. By 2025, HR leaders must seamlessly embed AI, ensure strategic alignment with IT, and maintain a human-centered approach to enhance productivity and employee well-being.

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Learning points: 

1. Seamless AI Integration: Embed AI deeply into HR strategies for sustained effectiveness.
2. Strategic HR-IT Alignment: Foster collaboration between HR and IT to align AI initiatives with business goals.
3. Human-Centered AI: Balance technology with employee well-being to enhance the human experience.

Panelists

• Ryan Cox , Global Head of Artificial Intelligence at Synechron
• Tim Gregory , Managing Director, HR Innovation and Workforce Technology at Delta Air Lines
• Christin Spigai , Chief HR Officer at Synechron
• Kevin Dooley , Chief HR Officer at IQVIA Lab
• [Panel Moderator] Matt Burns , CEO & Co-Founder at atlas copilot

Take Action Now:

1. Foster Cross-Functional Collaboration: Build strong partnerships between HR and IT to align AI strategies with organizational objectives.
2. Invest in Skill Development: Equip HR teams with the necessary skills to effectively utilize and manage AI technologies.
3. Prioritize Human-Centered Practices: Implement AI solutions that support employee engagement and well-being, ensuring automation complements human interaction.

Panel #7: The AI Revolution: What’s Coming for People Analytics—and How to Stay Ahead in 2025 (Watch Here)

(Watch Here) AI is transforming people analytics from descriptive reporting to predictive and prescriptive insights. This panel explores how HR can use AI to drive smarter decisions, address ethical concerns like bias, and empower teams with advanced analytics skills.

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Learning points: 

1. Advanced Analytics Integration: AI enables the shift from descriptive to predictive and prescriptive people analytics, enhancing decision-making and workforce planning.
2. Ethical AI Implementation: Addressing bias, ensuring transparency, and safeguarding employee data are crucial for responsible AI use in HR.
3. Skill Development for the Future: Equipping HR and analytics teams with AI literacy and data science skills is essential to stay competitive in an AI-driven landscape.

Panelists

• Kanwal Safdar , Senior Director People Analytics at Microsoft
• Ying Li , Global Head of People Analytics at PepsiCo
• Neeraj Tandon , Global Head of People Analytics and Employee Engagement at Philips
• Ian Luyt , Product Management Director at Visier
• David A. Morgan , Senior Leader, HR Analytics & AI Technology at The Estée Lauder Companies
• [Panel Moderator] Enrique Rubio (he/him) , Founder at Hacking HR

Take Action Now:

1. Adopt Prescriptive Analytics: Transition your people analytics from descriptive reports to AI-powered prescriptive insights that drive actionable HR decisions.
2. Establish Ethical AI Practices: Create and enforce transparent AI frameworks to mitigate bias and protect employee data, ensuring responsible AI integration.
3. Invest in Team Training: Provide continuous training in AI literacy and data science for your HR and analytics teams to effectively utilize and manage advanced people analytics tools.

Panel #8: AI and the CHRO: Balancing the Power of Technology With the Human Touch

(Watch Here) How can CHROs harness AI’s power while preserving trust, fairness, and empathy? This panel explores the delicate balance between AI-driven efficiency and maintaining the human touch to drive engagement, productivity, and meaningful employee experiences.

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Learning points: 

1. Fostering Trust in AI: Discover how to build transparency around AI adoption by implementing ethical guidelines, engaging employees, and aligning AI use with your organization's values.
2. Balancing Personalization with Equity: Learn strategies to use AI for delivering tailored employee experiences while maintaining fairness and consistency across diverse teams.
3. Future-Ready HR Leadership: Gain insights into equipping HR leaders with the skills needed to integrate AI strategically, manage ethical risks, and collaborate with IT on transformational roadmaps.

Panelists

• Marco Serrão , Chief People & Spaces Officer at Galp
• Alan Winters , Chief People Officer at Teleperformance
• Christy Harris , SVP & Chief HR Officer at CCC Intelligent Solutions
• Jerry Jose , Chief HR Officer at ICICI Lombard
• [Moderated by] Enrique Rubio, Founder at Hacking HR

Take Action Now:

1. Implement Transparent AI Policies: Develop clear ethical guidelines and communicate AI initiatives openly to build trust.
2. Personalize with Equity: Use AI to tailor employee experiences while ensuring fairness and consistency across all teams.
3. Enhance HR Leadership Skills: Train HR leaders in data literacy and strategic AI integration to effectively manage and lead AI-driven changes.

THANK YOU

Thanks to all our speakers as well as atlas copilot , AceUp , Cornerstone OnDemand , Gloat , Perceptyx , Peoplelogic and Visier Inc. for sponsoring AI HR Summit 2024.

Thanks too to Lisa Ryzhykova, Shane Kemp, James Elwell, Rio André, Kenneth Browne and the team at HR Leaders for bringing the summit to life.

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DON'T MISS OUR UPCOMING EVENTS

I'll be speaking about people analytics, the future of work, and data driven HR at a number of upcoming events in 2025:

1. How to Guide Teams Through Transformation at Scale with Clear Leadership - 6 February
2. How to Master AI Integration for Strategic HR Decision-Making - 13 February
3. 3 Ways Chief HR Officer can Apply AI Right Now - 4 April

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