The Art of Post-Mortems: Navigating Feedback and Growth

Introduction

Have you ever been part of a project post-mortem—a reflective session where feedback and lessons learned take center stage? As project managers, we know that these moments are crucial for growth and continuous improvement. Recently, I wrapped up a 16-month ERP implementation project, and now I’m diving into the post-mortem process. But here’s the question that keeps me pondering: Should these sessions happen at each gate or milestone? Let’s explore that and more.

The Timing Conundrum

My gut reaction? Yes, we should gather feedback throughout the project’s lifecycle. But in reality, I found myself doing this in bits and pieces—missing the holistic view. The project leadership and Steering Committee chipped in, but not everyone had a voice. Consultants and key client members often remained unheard. So, when should we gather feedback? At every gate? After each milestone? Let’s weigh the options.  Let me know your thoughts in the comments. 

Feedback Strategies

Let’s take a look at 5 strategies that can help you get feedback along the way:

1. Direct Requests: “Hey there! Could you share your thoughts on my performance during this project?” “Mind sparing a few minutes for project feedback?” A straightforward approach that shows you value their insights.
2. Specific Questions: “I’m fine-tuning a presentation. What do you think about these three topics? Any suggestions?” By pinpointing areas, you guide feedback and make it actionable.
3. Feedback Exchange: “I’d be happy to review your project if you do the same for mine. Deal?” Mutual feedback fosters collaboration and targeted improvement.
4. Anonymous Surveys: “Quick survey time! Can you spare a few minutes to share your thoughts on the project?” Online tools make it efficient and unbiased.
5. Positive Reinforcement: “Our recent session had 30 attendees. What went well?” Start with positivity—it opens doors for constructive feedback.

Bonus Method: Quantified Feedback

Ask for a rating (1 to 10, with 10 as perfection):

• “How would you rate my recent presentation?”
• Regardless of the score, follow-up with, “Why that number?”
• Finally, inquire, “What would it take to get a 10?” Constructive gold lies in their answers.

Embrace the Gift of Feedback

Develop a thick skin. Remember, feedback is a gift—even the tough stuff. It fuels growth. So, let’s ask, listen, and evolve. 🌟

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