Barista 4.0 / Service technicians worldwide / Internal career development

In the world of Melitta Professional, a lot has already happened during the last years. Now we would like to take you with us on our journey as a System Solution Partner for your coffee business. Therefore, this newsletter includes our most exciting topics, our top picks selected by our LinkedIn community, and also the upcoming events, where we can meet in person.

Sounds interesting? Then let's start right now & take a look behind the beans!☕

Collaboration and innovation are in Melitta Professional's DNA. And what better way to experience these values than through personal stories and projects with a pioneering spirit?

New inspiration for your coffee business 4.0

Coffee enjoyment - served by a robot barista

The partner project between Melitta Professional and the OWL University of Applied Sciences and Arts (TH OWL) shows the opportunities that Industry 4.0 offers for the gastronomy. At the Centrum Industrial IT (CIIT), all coffee specialties prepared by the Melitta® Cafina® XT6 are served by a "Barista 4.0". 

Communication between the robotic arm and the coffee machine takes place via a digital interface. Using this API, Melitta® coffee machines can be integrated into the customer's existing IoT infrastructure. For all customers without their own IoT infrastructure, the Melitta® INSIGHTS portal is available. Together with the Melitta® ONSite app, the customer has the option of optimally monitoring his machine, reducing downtimes and configuring individual screensavers. 

In addition to the robotic arm, NTT DATA it.human avatar represents another way the coffee business of the future could look like. It uses the telemetry data from the coffee machines to make them talk via the digital avatar. The coffee order is placed interactively via the avatar.

A whole special (personal) story

My way from production to the HR department

Evelyn Krist has been working at Melitta Professional for over five years. At the same time, she is currently in the onboarding process. The Human Resources administrator applied to a temporary employment agency in 2018, which then employed her at Melitta. After various stations in the production, she got the chance to apply internally in July 2023 and is now part of the HR department of Melitta Professional.

Evelyn Krist is responsible for personnel files and deals with the concerns of production and temporary employees. She is also involved in major HR-projects.

She can use her enthusiasm for working with people and coming into contact with different areas in her new job. And the best thing about it: no two days are the same.

Joint business trip across the Atlantic

Service technicians from Germany provide support in the USA

For years, local service organizations have supported each other - this collaboration is now working across the pond. Four German service technicians were initially deployed for four weeks to support their colleagues in the New York metropolitan area, USA. Their goal: to reduce peak workloads, created by working with new customers, numerous machine installations and new service contracts. 

During the day, each technician worked on his own, equipped with a loaner car, work cell phone and functioning spare parts logistics. In the evenings, they met together in the hotel - often also with American colleagues, in order to talk shop.

This project not only strengthens Melitta Professional's international service teams, but also enables the integration of exciting challenges into everyday activities. This opportunity has been very well received, as evidenced by the high response to the search for experts for an international assignment. 

More assignments are to follow in the future, thus increasing the availability of well-trained service technicians worldwide.

Fairs in August & September & Oktober 2023

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