Becoming a Masterful Communicator

Becoming a Masterful Communicator

Do you sometimes have people at work who don’t understand you? They might give you looks as if they can see your lips moving, but they’re not picking up what you’re putting down. Or maybe they nod their heads but still walk away then fail to achieve the results you want. This can be very frustrating for you as a leader, and something you might not realise is that it’s also frustrating for them. So, this week, let’s talk about how you can get rid of all that confusion. 

Hi, this is Grant Herbert, leadership and sustainable performance coach, and today let’s continue our conversation about building great relationships within your team by helping you become a masterful communicator.  

Last week, we talked about the four pillars of great teamwork and building strong relationships, which are vital to your success as a leader. AI is excellent, but human-to-human relationships are key. We talked about collaboration, handling change, navigating conflict, and that fourth pillar—communication. This week, let’s go deeper into communication because it’s a common denominator that also challenges all the other pillars. 

So, what does it mean to be a masterful communicator? I'm not talking about getting up on stages or being an orator. It's great if you reach that point, but being masterful is about communicating with others—individually or collectively in your team—no matter the size of your organisation. It's about doing so confidently and ensuring your message is well received. It's about shedding those bad habits, like thinking communication happened just because you said something. It's about setting things up in your favour, so there's less confusion, and everyone knows with clarity where you're headed together. Great communication is a key element in reducing the conflict and stress that you, your team, and your organisation may be experiencing

Let's look at three key areas that will help you become a masterful communicator. 

Before diving into those areas, remember that the foundation of all this lies in your identity. It all starts with your personal leadership because how you feel about yourself will shape your communication with others. With that as your foundation, these three areas will give you the right skill set to communicate effectively with anyone on your team. 

The first area is becoming an active listener.  

Listening is a key component of communication. In fact, the very definition of communication emphasises listening actively and openly, followed by sending concise, clear, and credible messages. It all starts with listening. 

Initially, I used to think that communication started with me saying something. However, listening enables you to understand what to say and how to say it, depending on who your audience is. Learning to actively listen means fully engaging and genuinely wanting to understand what's being shared. It involves reading individuals and understanding not just what's being said but also what isn't. 

That’s the essence of being a listener—an essential quality in becoming a masterful communicator. 

The second area is understanding the communication process....

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Grant Herbert (aka The People Builder) describes himself as an ordinary guy, with an outstanding wife and 5 amazing kids, who has a passion to help people escape the performance trap and regain their authenticity in every area of life. He is a VUCA Leadership Mentor, Sustainable Performance Coach, Master Coach Trainer in Social and Emotional Intelligence, and the founder of People Builders.

Visit www.grantherbert.com to find out how you can connect.

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