BigCommunity Newsletter December 2024

The December edition of our Big Community Newsletter has arrived! Join us as we reflect on the highlights of 2024, seize your final opportunity to win £250, and enjoy this year's hilarious blooper reel.

Prefer to watch the newsletter? Click below to watch our video summary or keep reading for all the highlights.

Functionality Added to BigChange in 2024

2024 was a big year in system development for BigChange, our primary focus was improving the job finance functionality, however that didn't mean we neglected other areas of the system.

We added hundreds of new features, these are some of our favourites - if you want to view the full list - head over to releasenotes.bigchange.com.

1. We updated our mass scheduler interface and optimisation engine. Customers are now able to visualise the routing of up to 1,000 jobs in a single go. The stress of complicated scheduling is a thing of the past, with every route optimised being the most efficient and cost effective.
2. We launched our brand new AI-dashcams,  designed to enhance road safety, automatically upload videos, and integrate effortlessly with the BigChange platform.
3. We launched BigChange Extra, a suite of exclusive, cost-saving products available only to BigChange customers. This includes BigChange Fleet, our premier fleet procurement service, and BigChange Fuel, our competitive fuel card offering. Our customers have already experienced remarkable savings, with some reducing their fuel expenses by over £400 per week!

2024 - A Year In Numbers

The year 2024 has been monumental not just for BigChange, but for you, our valued customers.

From January 1st to December 1st, together you have achieved incredible milestones:

• Completed an impressive 17.2 million jobs.
• Generated a staggering £1.797 billion in invoices.

Thank you for being a part of this extraordinary journey!

We were pleased to welcome over 167 new customers to the BigChange community this year, representing a diverse array of industries and sectors.

In November, we reached an exciting milestone as BigChange became part of the Simpro Group following their acquisition, marking a new chapter in our journey.

We cannot wait to see what 2025 brings us, and our collective group of customers.

Competition Time – Win a £25 Amazon Gift Card!

The winner chosen at random for last month's question, "Now that BigChange is part of SimproGroup, how many users are collectively on our platform?", with a correct answer of 400,000 Is George Knott from Magicman. Congratulations to you.

For your chance to win the final competition of the year, and get your hands on a £25 Amazon gift card the question is as follows:

Santa needs to deliver all his presents on time. Which BigChange feature would help him the most?

• A) Route optimisation
• B) Digital timesheets
• C) Stock control
• D) Invoicing

Bloopers

It's the moment you have been waiting for. Whilst the published version of our video content is a polished production, the filming doesn’t always go to plan.

That’s right, our blooper reel of 2024 is now online, and it's worth watching if you fancy a laugh.

Seasonal Support

BigChange teams will generally be unavailable on the following dates in addition to normal weekend closures:

• Tuesday 24th December
• Wednesday 25th December
• Thursday 26th December
• Wednesday 1st January

Normal business operations will resume on Thursday 2nd January 2025. For business-critical issues during this period, our support team remains available 24/7 via the question mark icon (?) in the top right corner of your BigChange client site.

Please note that non-critical matters will be addressed when we return to normal service.

Want to shape the future of your industry AND win £250?

We’re launching theUK’s most comprehensive field service industry survey—and we need your insights!

Your input will help create a report full of actionable discoveries, driving real change in the field service sector.

It only takes two minutes to complete, and you’ll get exclusive early access to the report. Don’t miss your chance to influence the future of your industry!

Final Word For 2024

On behalf of everyone at BigChange, both in front of and behind the scenes,  we extend our heartfelt thanks to all our customers who have contributed to our incredible success stories, podcasts, and events.

As we look ahead to 2025, we are excited about the opportunities that being part of the Simpro Group will bring. We eagerly anticipate continuing to support you and your businesses as we grow together.