Build better relationships with your employees and customers 💞

Valentine's Day is around the corner, but everyday's a good day to show your customers and employees some love. Here are 10 tips for boosting employee engagement and 4 for improving the relationship between you and your NPS detractors. We've also got a webinar coming up where you'll get expert guidance on nurturing a positive workplace culture for your employees. 💕

Webinar: How to create a positive work culture

In this webinar, Aurelie Litynski will explore the why, what, and how behind creating a positive work culture. You'll come away with a 4-step strategy to get you started and an awareness of how you can apply positive psychology in business. Read more and register here.

Your guide to CSAT, NPS, and CES

We've put together a guide to three of the most common customer experience metrics. Find out what they are, how they work, and when they come in useful. Download the guide here.

Get NPS detractors back on your side

Detractors are your unhappy customers— the people most likely to leave negative feedback and not use your product or service again. Here are our tips for repairing those relationships. Read the article here.

10 tips for improving employee engagement

Engaged employees are happier at work, leading to increased creativity, productivity and profitability. In this article, we share 10 ways to increase engagement.

Marketing trends 2023

An unpredictable economy, especially the post-pandemic recovery, and an abundance of new innovation will shape marketing trends for 2023. Click here to read more.

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