Curiosity: 1st Step to Influencing Culture

Whatever your role is, you rely on everyone in your firm to be in-sync:

• with customers (they pay for your salary, budget, and profit sharing)
• with one another (every job is inter-dependent)

Being in-sync makes you stronger in every good way:

• ease of work (dependability, trust, respect, opportunities)
• ease of business (consistency and value across the end-to-end journey)

All my Mastermind sessions and courses start with CURIOSITY.

• What's most important to each leader across your firm?
• Why do they have those priorities?
• When do they feel the most pressure and the most openness?
• What's worked well, and not so well, for initiatives in your firm?
• How does money flow from customers to budgets to growth?
• Why do customers pay for each work group in your firm?
• What's changing for customers, partners, and employees?
• What patterns have you discovered in their behaviors?
• What is the overall theme for their expectations?
• How well is every leader in-sync with these expectations?

Your curiosity can become contagious for everyone else's curiosity. Your familiarity with how things work, what makes people tick, and what's emerging is a fountain of inspiration for everyone around you.

Curiosity is the first key to de-silo-ing your role and how your business is run. It fosters openness, testing assumptions, trust, and relationship strength. Silos are kryptonite to experience excellence: we're striving for seamless experiences (ease of work and ease of business).

Ease of work and ease of business are pretty simple: make expectations clear, and deliver to expectations. This is universal to employee, partner, and customer experience. Your goal: Realities = Expectations.

When you influence Realities = Expectations, you're influencing customer-centricity. Culture is a group's way of thinking and doing. Influence this and every revenue effort will yield exponential gains!

Stay tuned for this weekly vlog, showing you how you can influence customer-centric culture.

Please share an example of how you gained influence by demonstrating curiosity!

Author Lynn Hunsaker coined the phrase "Experience Leadership" to represent what's needed in the 2020s to pivot to far greater trust, respect, values, and value as a way of life in organizations and for much higher growth to investors.

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