Digital Customer Service Predictions for 2022

Digital customer service defined

Digital customer service (DCS) is the act of providing or receiving customer service through one or more digital touchpoints such as online self-service, messaging, email, social media, and live chat. It is a key step that businesses must take in the digitalization of customer experiences.

While customer service digitalization had been under way even prior to the onset of COVID, the pandemic instantly elevated it to the top of CxO agendas. We predict that demand will continue to grow exponentially not only for DCS but also for modern knowledge management that is up to snuff to meet today’s requirements for handling more complex customer queries and automate compliance at scale.

What are the top digital customer service predictions for 2022?

As you plan your customer service and engagement initiatives for 2022, there are important megatrends that you should consider. 

Want to know what they are and how you can break out of the pack in customer service in 2022 and beyond? Read article to know more!

Surefire way to get to DCS excellence in 2022

The DCS megatrends are like a tsunami—you can ill-afford to have a five-year plan to act on them.

1. Fast deployment and quick time to value are critical success factors.
2. Choose a solution partner with a proven track record in knowledge-powered digital customer service that offers rich capabilities out of the box, track record of success at scale, proven domain expertise, and easy, risk-free ways to adopt.

That is the surefire way to go in a hurry from dilettantish to distinctive in DCS!

Contact us to learn how we can assist you!

Related Resources:

1. What are Knowledge Management Best Practices? (egain.com)
2. Knowledge Management Software | eGain
3. What is the need for a knowledge management software?
4. Knowledge management best practices
5. Knowledge management for customer service transformation
6. Best knowledge management software

What’s new in eGain 21

• Knowledge Hub
• Conversation Hub
• Analytics Hub

Watch our latest innovations !!! Recordings for eGain 21 series webinars are available on-demand.

• Conversation Hub
• Knowledge Hub
• Analytics Hub

eGain Knowledge Management software in news:

1. The IRS demonstrates how eGain transformed tax season at KMWorld Connect 2021
2. 2021 KM REALITY AWARD WINNER: BT Consumer (kmworld.com) powered by eGain
3. eGain Knowledge Hub™ now available on Genesys® AppFoundry™
4. Hypergrowth UK auto insurance firm selects eGain for knowledge-powered customer engagement
5. US insurance giant selects eGain Knowledge Hub™ to power enterprise-wide member engagement
6. eGain launches the Knowledge Hub, turbocharging digital transformation of customer engagement
7. Premier crypto exchange selects eGain for knowledge-powered customer service
8. eGain Knowledge Hub now available on SAP® Store