Drive 5-Star Reviews with This Proven Tool
LasoExperience
Transforming hospitality with data-driven personalization. Join us in revolutionizing guest engagement and hotel revenue
Collecting feedback helps you learn from your guests’ experiences so you can continually improve your service delivery and ensure that more of your guests leave happy and satisfied.
When it comes to collecting guest feedback, timing is everything. You want to learn about their experience while it's still fresh in their minds. LasoExperience is here to make that process seamless and effective.
The platform enables you to:
🌟 Boost Positive Reviews: After check-out, your guests receive an automated message from your hotel inviting them to leave a review. Guests leaving 4 or 5-star reviews are directed to rate your property on third-party sites like TripAdvisor and Google Maps, ensuring your best feedback gets the spotlight!
🕒 Resolve issues early: Most negative feedback can be turned around by addressing it promptly. LasoXP sends automated messages to guests on the 1st or 2nd day of their stay, asking about their experience and offering assistance. This proactive approach allows you to resolve issues before they escalate.
📊 Easily Manage Feedback: All guest interactions are consolidated in our user-friendly dashboard. This centralized system allows you to handle and address feedback efficiently, ensuring no guest concern goes unnoticed.
📈 Instant feedback summarization. Leverage our AI summarization tool to quickly gather actionable insights from guest feedback. Identify positive and negative sentiments, spot recurring issues, and address concerns promptly to enhance guest satisfaction.
See the results for yourself. Our customers have seen impressive outcomes. In May alone, 62.5% of reviews on TripAdvisor came from LasoExperience users!