Never Miss a Guest Touchpoint Again - Here’s How to Stay Connected!

Your guests are always connected, and with automated communication, you can meet them exactly where they are — without adding to your workload. From the moment they book to long after check-out, guests receive timely, personalized messages that enhance their stay, increase loyalty, and boost revenue for your property. 

Here’s how hotels are driving results with automated guest messaging through LasoExperience:

Pre-Stay: Seamless Arrival Preparation

When a guest books with your property, LasoExperience pulls their data from your PMS and this is where your communication begins. Guests automatically get a pre-stay message so they can easily review their stay details, access relevant information, and prepare for their visit—all without the hotel team lifting a finger. 

In-Stay: Proactive Support and Feedback

Upon check-in, guests receive a personalized welcome message directly to their device. This immediate communication not only enhances their first impression but also provides an open channel for requests. Mid-stay, automated feedback requests help you ensure everything is going smoothly, while a personalized offer based on their stay context keeps them engaged.

Post-Stay: Keep Guests Engaged for Future Bookings

Post-checkout, hotels can stay top-of-mind by requesting feedback and offering future booking incentives. This ongoing communication encourages return visits and fosters long-term loyalty. By promoting upcoming events or special offers, hotels give guests a reason to return, driving repeat business without the need for aggressive marketing.

Boost Guest Satisfaction, Revenue, and Loyalty

With automated, contextually relevant communication, your hotel can provide a seamless guest experience while focusing on what matters—providing exceptional service. Let LasoExperience handle the engagement, so your team can focus on making every stay memorable.

About LasoExperience: LasoExperience is a guest experience platform that helps hotels build meaningful relationships with guests. The platform fits in the guest journey right after booking, leading the guest through their stay from pre-stay communication, onboarding, mobile key, recommendations, offers, room upgrades, concierge service, follow-up and future bookings.