Dynamics Square Empowers a Leading Australian Sports and Recreation Company

🏆 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐖𝐢𝐧 𝐒𝐭𝐨𝐫𝐲

A sports and recreation Company in Queensland, Australia, has selected Dynamics Square to provide ongoing support services for Dynamics 365 Customer Service. Facing challenges with their previous vendor's one-size-fits-all approach, they sought a partner who could truly understand and cater to their unique needs. Dynamics Square stepped in with a tailored support model to drive efficiency and streamline operations.

🚀 𝐖𝐢𝐧𝐧𝐢𝐧𝐠 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲

Dynamics Square’s expertise in Dynamics 365 Customer Engagement demonstrated through our work done in similar Industry, gave the client confidence in our industry-specific understanding. Combined with our extensive experience in implementing Dynamics 365 business solutions, our proactive responsiveness and competitive pricing solidified the partnership. The industry recognised our ability to offer the flexibility they needed, along with our command over Dynamics 365 Customer Service, which we use internally.

📌 𝐂𝐡𝐚𝐥𝐥𝐞𝐧𝐠𝐞𝐬 𝐅𝐚𝐜𝐞𝐝

Uncertainty Around Licensing: The Client faced confusion regarding the necessary Dynamics 365 licenses, leading to potential overpayment and inefficiencies. They required guidance to ensure they were only paying for what was essential.

Limited Dashboard Functionality: Their existing dashboards were underutilised, lacking critical features to support comprehensive reporting and data-driven decision-making.

Mismanaged Auto Replies and Outdated Enquiry Processes: Automated email replies were not functioning as expected, leading to delays in response times. Additionally, their enquiry processes were outdated, causing inefficiencies in handling customer and member queries.

Integration Challenges with their Platform: A lack of seamless integration between Dynamics 365 and their PlayFootball platform resulted in operational disruptions and data silos.

Branding Issues in Emails: They struggled to manage consistent branding in email signatures and email communication, leading to a lack of professional uniformity.

Overcapacity in Database and File Storage: Their database and file storage were overloaded, causing financial strain due to increasing storage costs.

Previous Vendor’s One-Size-Fits-All Approach: Their former partner failed to provide the flexibility and customisation needed to address their specific business challenges, leading to delays and hampered progress on key projects.

In-House Management Difficulties: Attempting to manage systems internally led to further delays and unresolved issues, highlighting the need for a specialised support partner capable of adapting to their evolving needs.

📌 𝐏𝐫𝐨𝐩𝐨𝐬𝐞𝐝 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐈𝐭𝐬 𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬

We proposed an all-encompassing support service for Dynamics 365 Customer Service, focusing on:

Customised Licensing Guidance: Helping the industry understand the exact licenses they require, ensuring cost-effectiveness.

Optimised Enquiry Processes: Streamlining their processes for handling queries and automating responses to improve efficiency.

Database and Storage Solutions: Addressing overcapacity issues in their file storage to reduce financial strain.

Enhanced Dashboard Functionality: Improving dashboard customisation to support better insights and decision-making.

📌 𝐂𝐥𝐢𝐞𝐧𝐭'𝐬 𝐄𝐯𝐚𝐥𝐮𝐚𝐭𝐢𝐨𝐧 𝐏𝐫𝐨𝐜𝐞𝐬𝐬

The sports and recreation industry sought a partner with deep industry-specific knowledge, especially within the sports development and management domain, to support their Dynamics 365 Customer Service solution. They evaluated potential vendors based on several key factors:

Relevant Industry Experience: Dynamics Square’s successful collaboration with a customer in a similar field, demonstrated the necessary understanding of their unique challenges.

Proven Product Expertise: Having completed numerous Dynamics 365 implementations for professional services organisations, Dynamics Square’s strong command of the product was clear. The client was particularly impressed by the ability to apply this knowledge effectively to their needs.

Internal Usage of Dynamics 365: Dynamics Square's internal use of Dynamics 365 Customer Service allowed the team to provide firsthand insights into best practices and potential solutions, reinforcing confidence in their capabilities.

Tailored Development Approach: The induistry appreciated the flexibility and customisation offered by Dynamics Square, addressing their need for a personalised approach that their previous vendor lacked.

Competitive Pricing: Competitive pricing without compromising quality was a significant factor in their decision-making process.

Proactive and Responsive Support: Dynamics Square's proactive responsiveness and willingness to engage in detailed solutions discussions stood out during the evaluation process.

Overall, they were convinced by Dynamics Square's product knowledge, industry experience, and tailored, cost-effective approach, leading them to choose Dynamics Square as their support partner for Dynamics 365 Customer Service.

🎉 𝐎𝐮𝐭𝐬𝐭𝐚𝐧𝐝𝐢𝐧𝐠 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐕𝐢𝐜𝐭𝐨𝐫𝐲

Dynamics Square is excited to partner with the sports industry on their journey to enhancing their Dynamics 365 Customer Service capabilities. We are committed to driving their operational success and look forward to achieving outstanding results together! Stay tuned for more updates on our latest customer wins and exciting upcoming projects. 🏆🚀