Embrace AI in social housing with Voicescape
The practical use of artificial intelligence (AI) within online services and support tools has blended so seamlessly into our everyday lives that, for the most part, we don’t even realise we’re using it. So why can’t the same be said in social housing? In our latest whitepaper, ‘Embracing AI in Social Housing: Expert Insights and Frameworks for Success’, we’ve set out to dispel misconceptions and provide actionable insights to advocate for and encourage the ethical and thoughtful application of AI in our sector.
Over the course of this whitepaper you’ll discover:
In the words of our Managing Director, Gary Haynes, “As pioneers in AI and machine learning, Voicescape is poised to lead this conversation, offering not just an alternative narrative but a forward-looking blueprint for integrating AI into social housing practices.”
Download your free copy of our whitepaper here.
Voicescape has been harnessing the power of AI to drive operational efficiencies, service-level improvements, and better tenant outcomes – all the while retaining human engagement at vital touchpoints and prioritising ethical application. Get in touch with our Sales Director Peter Hudson on 07375 428205 or download our product brochure to learn more.
Social housing sector news
Tenants given new rights to access information about their homes
As of 20th May 2024, tenants will be able to access information for free about the management of their home in order to “hold their landlords to account and drive up the quality of homes and services they provide”. Topics for information could include damp and mould, health and safety, and repair times. Housing associations will also have to publish information about their performance, so it’s more vital than ever that your processes are up to scratch. Visit us here to see how we can help.
Housing association in Wales returns to compliant regulatory status
After self-referring themselves to the regulator last year and being downgraded to amber for governance and tenant services, Grŵp Cynefin has regained its compliant regulatory status. The risks originally were mainly focused around “assurance on compliance including statutory safety and the Welsh Housing Quality Standard”. If you have concerns about remaining compliant, Voicescape can help you reduce no-access rates to complete necessary checks and maintenance to keep tenants safe and remain up to standard.
Local authority insights
Washington housing for vulnerable adults officially open
Sunderland City Council has restored and extended their Washington Old School building to create 15 specialist apartments. After being left empty for 20 years, the council have converted a "blight on the community" into new housing for vulnerable adults, and it’s already having a positive impact on the residents and community alike. Discover how our Wellbeing solution can empower you with more time to focus on providing care to those who truly need it.
North Yorkshire aims to build 500 council homes
Following its first housing strategy, North Yorkshire Council pledges to build 500 council homes over the next five years. This is part of a wider ambition to deliver at least 2,500 new homes a year. The council’s executive member for housing Simon Myers explains that “local government reorganisation with the launch of the council has given us the opportunity to bring big changes to our communities and the people who need the most help.”
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Your Voicescape update
We’d like to kick this section off with a quick reminder for Voicescape customers: our quarterly newsletter should have recently dropped in your inbox. It’s an all-encompassing roundup of company activity, customer highlights and sector news from the last three months. So check it out if you haven’t already – you may even have a shoutout!
In other news…
Empowering Arrears Collection: The Future of Tenant Interaction with allpay and Voicescape
Our latest webinar lifted the lid on our strategic partnership with leading payments provider allpay. During this insightful session, we unpacked how we’re breaking barriers and fostering inclusivity in the world of arrears management. Missed the webinar? If you’re a Voicescape customer you can contact your account manager who will provide you with a resource to soak up all the key takeaways and insights. Give it a read and don’t hesitate to get in touch to start paving the way for a more inclusive and efficient future in tenant interactions.
ISO 27001 certification
We take the protection of our customers' and our own data seriously. To strengthen that trust, Voicescape is currently undergoing auditing for ISO 27001, the world's best-known standard for information security management systems. These systems include information security, cybersecurity and privacy protection – areas in which professional auditors are currently carrying out assessments and providing training within our organisation as part of the accreditation process.
Save the date
Voicescape Collections Product Day
On 5th June at Serendipity Labs in Salford we’ll be showcasing Voicescape Collections, our hallmark product which empowers our customers to maximise tenant engagement and collect with care and efficiency. Our Sales Director Peter Hudson will be providing a demo of the product, while Voicescape customers North Wales Housing Association and Citizen will take to the stage to share their experiences using our solution – giving first-hand insights on how they are bucking the increasing arrears trend across the sector. Sign up below, there are limited spaces for this event!
Join us on the road at the following events in June…
We’ll be sharing more information on our socials around stands, exhibitions and talks, so keep your eyes peeled!
Futureproof your organisation with Voicescape
Embracing the likes of AI and other intuitive technologies is no longer a case of if, but when. Intelligent, thoughtful and ethical application within your social housing operations is key to overcoming new and historic challenges, as well as achieving optimum outcomes for your staff and tenants. Voicescape has been successfully empowering organisations to do just that with our suite of technically advanced solutions. Book a demo to find out more.
Team Voicescape