Here's what you might have missed in April!

Here's what you might have missed in April!

Before we turn the page to a new month, take a look back at what you might have missed in April. 

📆 Save the Date

Don't miss these exciting opportunities to connect, network and learn in person with other service and technology leaders.   

Service Journey Day at Coca-Cola in Atlanta | June 25th, 2024

Join us and our host, The Coca-Cola Company in Atlanta for our Service Journey Day on June 25th, 2024. The topic for this collaborative workshop is, “Controlling the Controllables,” and will look at how to build and manage a successful extended network. If you'd like to learn more, please fill out the form and we'll be in touch

2024 Smarter Services™ Executive Symposium | Sept. 9-11 in Chicago, IL

Join 400+ of your peers at the premier event for #service leaders! Sharpen strategies, drive innovation and workshop some of the biggest challenges facing the industry today. To learn more, view the speaker line-up and register, click here. 

🎬 Smarter Services™ Webinars On Demand

Service Council hosts regular webinars with industry leaders and national experts on topics impacting the service community.  

2024 Service Supply Chain: Service Parts Management Summary Findings

Service Council CEO, John Carroll , and VP of Research and Advisory, Gerardo Pelayo, Ph.D. , delve into the findings from our latest research efforts around service #supplychain.  

🎙️ inService™ Podcasts

National leading experts share their thoughts, solutions and insights on the most talked-about trends in our service business today. 

Building a Future-Proofed Talent Strategy w/ Tom Parker, RL People

On the latest episode, host John Carroll welcomes guest Tom Parker of RL People . Tom shares what he’s learned in his years as a #recruiter in the #aftermarket space, including what makes companies appealing to potential recruits, and how he is seeing organizations stand out in a tight labor market.  

Operationalizing Research: A Practical Path to Transformation w/ Gerardo Pelayo, Ph.D.

John Carroll welcomes a very special guest: Gerardo Pelayo, Ph.D., Service Council’s new VP of Research and Advisory. The pair will talk about Gerardo’s background in academia, the value his addition brings to our community and some common themes he’s seeing in initial partner and member discussions.  

📊 Research, Insights, Surveys and Blogs

Stay up to date on the latest research and commentary that can guide your efforts as you grow your service business. 

Report: 2024 Service Leader’s Agenda Summary Findings

Our latest #research report looks at the findings for the Service Leader’s Agenda survey, including the challenges, priorities, and investments service leaders will be focusing on in 2024 and beyond. 

Service Journey Day Recap: Creating Connections that Shape the Future at Verizon

In early April, 50+ service leaders from BD , Daktronics , DISH Network , Trane , McKinstry , Schneider Electric and more, gathered at Verizon HQ in Boston to learn how Verizon has transformed their enterprise business model and remote support strategy. 

Blog: How Midco Moved from Challenge to Opportunity with Zinier

Delve into this customer story to learn how telecommunications company, Midcontinent , transformed their #FSM and future-proofed their service business with Zinier

ServiceExperts™: The Role of a Service Leader – Fostering a Culture of Dignity and Respect

Mahesh Subramony PhD, discusses how service leaders can create and nurture a service #culture, while also creating engaged employees and loyal customers.  

2024 State of Remote Support Survey

The 2024 State of Remote Support Survey is now live. The intent of this #survey is to uncover best practices and emerging themes in the management of remote support operations. The best person to answer this survey in your organization is someone with strategic oversight across those elements.

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